Skip to main content

Growing your e-commerce business? Our shipping platform helps you ship efficiently, save on shipping costs, and deliver 5-star experiences — without having to be a logistics expert.

Start for freeTalk to an expert

Easy setup
14-day trial for paid plans
Discounted shipping rates

Connect your sales channels and access 160+ carriers

Ship with Europe’s leading carriers using our pre-negotiated rates or your own contract.

Shipping shouldn’t be a back-office chore. The most successful e-commerce brands treat it as a core part of the customer experience, and with Connected Shipping, so can you.

This end-to-end approach brings every part of the journey together, from checkout to returns, helping you ship smarter, faster, and more reliably without extra headcount or complexity. It’s how leading brands reduce delivery issues, build loyalty, and stand out with every parcel.

Learn more about Connected Shipping
Checkout - Sendcloud product feature

Flexible shipping options

Consumers expect free, fast, and flexible shipping. Failing this is a top cause of cart abandonment.

Processing - Sendcloud product feature

Error-free order processing

Process orders accurately and quickly, so customers receive their items on time.

Shipping - Sendcloud product feature

Ship the way customers want

Offer multi-carrier shipping methods, so customers get the options they prefer.

Tracking - Sendcloud product feature

Timely and accurate updates

Give real-time tracking updates on deliveries and delays to keep your customers informed and happy.

Support - Sendcloud product feature

Proactive resolutions for issues

Handle issues fast to prevent frustrated customers and regain their trust.

Returns - Sendcloud product feature

Easy, self-service returns

Let customers handle returns on their own with an automated, hassle-free process.

Intelligence - Sendcloud product feature

Select carriers by performance

Work with reliable carriers to avoid delays and damaged goods that hurt your brand.

Delight customers at every step in the journey

Boost checkout conversion

  • Reduce cart abandonment with convenient delivery options.
  • Let customers choose the most preferred parcel shop.
  • Save money with the largest network of service points in Europe.
Learn more

44%

of consumers say poor shipping and delivery options are the main reason they abandon their checkouts.

Download the E-Commerce Delivery Compass 2023

Pack your orders like a pro

  • Process orders faster with a streamlined picking and packing process.
  • Customize your picking list to reflect your picking strategy and business needs.
  • Check for errors while you pack to reduce returns and dissatisfaction.
Learn more

Ship orders faster

  • Wave goodbye to copy/paste. Centralize your orders and print labels in 1 click.
  • Save time with custom automation rules.
  • Ship to new markets fast by activating new carriers in just a few clicks.
Learn more

Automate delivery updates

  • Improve customer experience with proactive email and SMS tracking notifications.
  • Reduce support enquiries with a no-code tracking widget for your website.
  • Customize your tracking to match your brand and encourage cross-selling.
Learn more

Manage returns effortlessly

  • Put returns on autopilot with a self-service returns portal.
  • Cover your return costs with paid returns.
  • Keep customers in the loop on the status of their returns with email tracking.
Learn more

Resolve shipping issues faster

  • Detect delivery issues before your customers do and contact carriers automatically.
  • Our smart automation manages carrier emails, anticipates replies, sends reminders, and flags missing info.
  • Managing claims through personal email? Centralize your delivery issues and resolve claims faster.
Learn more

Make smarter shipping decisions

  • Ship faster and more reliably with insights into carrier performance, transit times, volume trends, and exceptions
  • Track returned products to uncover patterns and reduce return rates
  • Analyze shipping costs and surcharges to find savings and optimize your logistics
Learn more

Grow your webshop into a brand that delivers

Grow your business

  • Get your company out of the ‘dusty’ garage and expand to new markets with local carriers.
  • Give your products the attention they deserve while we handle customs paperwork.
  • Automate your shipping and free up your time and energy to focus on your strategy.

Ship more
efficiently

  • Say goodbye to manually typing shipping 
details or struggling with carrier portals.
  • Make every second count by automating all the boring tasks, from checkout to returns.
  • Less stress, fewer mistakes, and orders out the door in no time… Tic-tac-tic-tac.

Deliver 5-star experiences

  • Let your customers choose how and when their order arrives on their terms.
  • Turn “Where’s my package?” into “Excellent service!” with real-time parcel updates.
  • Show off your brand with tracking pages that look and speak like you.

Sports

30% fewer support questions

See how the KAA Gent football club keeps their fans informed.

See case study

“In addition to offering live tracking, now we can also send branded promotions to our customers. Next to being updated on their parcel status, they now also get branded promotions.”

Jonas Oliebos Digital Coordinator, KAA Gent See case study

Enterprises case study

58% increase in B2C orders

See how Boots expanded from a B2B wholesaler to a successful online store.

See case study

“Since we implemented Sendcloud, our customer reviews have gone up, and the number of customer service inquiries has decreased.”

Marijn Soetekouw Online manager, Boots See case study

Wellness and Fitness

Ship smarter, grow 40% faster

See how XXL Nutrition grew their revenue 40% year-over-year.

See case study

“With Sendcloud, label issues have been cut in half. We’ve seen fewer delivery problems and a significant drop in customer inquiries.”

René van der Zel Founder,
XXL Nutrition
See case study

Fashion

Elevating the shoe shopping experience

See how PittaRosso boosted customer loyalty with more efficient logistics.

See case study

“By offering new services like last-mile tracking, we provide a personalized delivery experience that boosts customer satisfaction.”

Pietro Rossato Digital Manager,
Pittarosso
See case study

Marketplaces case study

Up to 23% savings on shipping costs

Europe’s most popular curated auction marketplace partnered with Sendcloud to ensure frictionless shipping experience for their buyers and sellers.”

See case study

“Our sellers see significant efficiency gains, while their buyers enjoy up to 23% shipping cost savings.”

Jonas Oliebos Digital Coordinator, Catawiki See case study

Fulfilment case study

860k parcels/year for 160 brands

See how Hive streamlines D2C fulfilment, aiming to reduce delivery times down to two days across Europe.

See case study
 

“New carrier integrations usually require a lot of time and technical resources. But with the Sendcloud API, we can go live with a new delivery option in minutes.”

Oscar Ziegler Co-Founder & CEO, Hive See case study
BSI Certified UKAS quality management EU General Data Protection Regulation

Shipping expertise to help you grow

From shipping struggles to strategy wins, we’re here to help you turn your webshop into a full-time business.

Ready to ship like the big brands?

Automate your shipping from checkout to returns and exceed customer expectations with a 5-star delivery experience.

Start for freeTalk to an expert

FAQ’s

What is shipping software?

A shipping software is a tool designed for e-commerce businesses to simplify the parcel delivery process. It connects online stores to carriers and offers features like label printing, multi-carrier delivery options, parcel tracking, return handling, and more.

By having all these features in a single platform, a shipping software’s goal is to significantly reduce the time, effort, and cost of the parcel delivery process, making it an essential tool for e-commerce businesses.

Is shipping software a good fit for my business?

If you’re past the early hustle and ready to bring more structure to your shipping, maybe you’ve added a team member or just want things to run smoother, then Sendcloud is built to support your next stage of growth.

Do you spend a lot of time on:

  • Finding the best carrier for every parcel?
  • Copy-pasting addresses to create shipping labels?
  • Picking and packing your orders?
  • Creating international customs documents?
  • Answering “where is my order” calls and emails?
  • Processing returns manually?
  • Endless back-and-forth with carriers to resolve claims?
  • Resolving delivery issues only when customers complain?

Sendcloud helps you automate all of this, while giving you access to the right carriers, better rates, and branded tools that help you be as professional as the big brands, without needing a full logistics team.

How does Sendcloud’s shipping software work?

You can use Sendcloud’s shipping software through a user-friendly interface or via the API. Once you set up your account, Sendcloud automatically imports your order details.

This allows you to select a delivery option and create the shipping labels with a single click (in bulk or one by one).

After a parcel is picked up by the carrier or dropped off at a service point, Sendcloud provides real-time tracking updates, which you can automatically send to your customers to keep them informed.

If customers want to issue a return, Sendcloud allows them to do it via an automated portal, without any manual work from your side.

You can also set up a brand, add your logo to shipping labels, tracking emails, and return portal, and more—all to create a fully branded post-purchase experience.

Do I need a carrier contract to use Sendcloud?

You have the flexibility to either use your own carrier contract or Sendcloud’s shipping rates.

We offer pre-negotiated shipping rates with various carriers, allowing you to ship without needing your own carrier contract.

However, if you already have a carrier contract and are subscribed to one of our paid plans, you have the option to upload your existing contract to the Sendcloud platform.

Where can I find Sendcloud's shipping rates?

For a full overview of Sendcloud’s shipping rates, please create a free account.

Once in your Sendcloud account, go to Shipping > Shipping prices to view the available shipping or return methods per carrier and the corresponding prices.

You will be able to select the direction of your shipments (return or outbound), enter the dimensions and weight of your parcels, and choose the countries you are interested in. Easily sort and filter the results to choose the best shipping method based on price, transit time, popularity, customer rating, and more.

It is also possible to retrieve our shipping rates with the API.

Can I connect Sendcloud to my current e-commerce platform?

Sendcloud seamlessly integrates with over 100 shop systems, marketplaces, WMS, and ERPs, including popular platforms like Shopify, WooCommerce, Amazon, and eBay. Browse our App Store to see all of them.

Don’t worry if your system isn’t natively supported; you still have options. Sendcloud offers the flexibility to manually create shipments, upload orders via CSV files, or integrate your system through our API.

From which countries can I ship with Sendcloud?

Sendcloud fully supports shipping from 8 European nations: Austria, Belgium, France, Germany, Italy, the Netherlands, Spain, and the United Kingdom.

If you have an invoice address in any of the countries above (except for the UK) and a direct contract with a supported carrier, you can also ship from Czechia, Denmark, Poland, Portugal, and Sweden.

From any of these countries, you can ship to destinations worldwide.