As the leading sports nutrition brand in the Netherlands and Belgium, XXL Nutrition faced growing shipping complexities. Frequent carrier integration issues caused warehouse disruptions and undelivered parcels. By switching to Sendcloud, they reduced label errors, shipped more parcels, and optimized checkout conversions, leading to 40% annual revenue growth.
REGION
The Netherlands
Features
company Size
Enterprise
Integrations
Industry
Sports & Recreation
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0
%
fewer label creation errors
0
%
more parcels shipped
0
%
increase in checkout conversions
CHALLENGE
Error-prone carrier integrations slowed growth
XXL Nutrition initially relied on PostNL and DHL plugins for Magento 2 to generate shipping labels. However, with each system update, new issues arose—causing warehouse disruptions, undelivered parcels, and rising “Where Is My Order?” calls from customers.
As demand surged and XXL Nutrition expanded internationally, their shipping setup became a bottleneck. They needed a scalable, flexible solution that could connect with multiple carriers, reduce errors, and support both B2C and B2B orders efficiently.
“Before Sendcloud, 1 in 10 labels would contain errors, resulting in undelivered packages and confusion about their intended recipients.”
SOLUTION
A connected, scalable shipping engine
By integrating Sendcloud with their Magento 2 webshop and BizBloqs WMS through a flexible shipping API, XXL Nutrition gained access to over 100 carriers, without the hassle of managing individual integrations. Their transition to a headless environment further streamlined operations, allowing seamless API-driven communication across their systems.
With Sendcloud’s multi-collo shipping rules, XXL Nutrition automated label creation based on package weight, improving order accuracy. Additionally, direct injection via Sendcloud’s 4PL partner shortened cross-border transit times, enhancing delivery speed for international customers.
Beyond logistics, XXL Nutrition optimized the checkout experience. By introducing dynamic delivery options and same-day shipping in the Netherlands, they reduced cart abandonment and improved customer satisfaction.
“With Sendcloud, label issues have been cut in half. We’ve seen fewer delivery problems and a significant drop in customer inquiries.”
RESULTS
A connected, scalable shipping engine
18 months into our cooperation, XXL Nutrition is shipping 28% parcels more than before, in less time and with fewer issues. As for their customers—they no longer need to miss training days due to the lack of protein or spend time on the phone asking about their order’s whereabouts.
50% fewer label errors
Reducing manual fixes and lost parcels improved operational efficiency.
Reducing manual fixes and lost parcels improved operational efficiency.
René van der Zel
Founder of XXL Nutrition
“With Sendcloud, our issues with labels have been reduced significantly. We see far fewer delivery problems and also receive fewer customer calls asking, ‘Where is my order?”
28% more parcels shipped
Faster processing enabled XXL Nutrition to scale fulfillment without added complexity.
Faster processing enabled XXL Nutrition to scale fulfillment without added complexity.
René van der Zel
Founder of XXL Nutrition
“We are shipping approximately 1.3M parcels this year. This tool saves us a lot of time and money while allowing us to monitor carrier performance and address issues fast”
3% increase in checkout conversions
Optimized delivery options helped lower cart abandonment rates.
Optimized delivery options helped lower cart abandonment rates.
René van der Zel
Founder of XXL Nutrition
“We anticipate a 3% decrease in cart abandonments. Multiply that by our average cart value of 70€ and… that’s a lot of money.”
40% revenue growth YoY
Fewer shipping issues and an improved customer experience fueled business expansion.
Fewer shipping issues and an improved customer experience fueled business expansion.
René van der Zel
Founder of XXL Nutrition
“I’m not a fan of working with companies that I don’t like to call. The contact between XXL Nutrition and Sendcloud is great. It’s a big company with small company vibes.”
XXL Nutrition didn’t grow by working harder but by shipping smarter. With fewer errors, faster fulfillment, and happier customers, they turned shipping from a pain point into a growth engine. Ready to do the same?
