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Cookie Policy

September 2024

Sendcloud B.V. (“Sendcloud”) has created this Cookie Policy to outline how it handles personal information collected from visitors to its website (i.e., www.sendcloud.com) (the “Website”) through cookies. These cookies may be stored on and accessed from visitors’ devices when they browse or interact with www.sendcloud.com. The purpose of this Cookie Policy is to provide clarity on how Sendcloud manages personal data via cookies and to inform visitors of their rights concerning this information.

We would like to indicate that Sendcloud adheres to lawful, fair, and transparent practices when processing personal information collected via cookies. In formulating its policies, Sendcloud has taken into account internationally recognised data protection principles, including purpose limitation, storage limitation, data minimisation, data quality, and confidentiality. To exercise your rights as a Data Subject, or to ask any questions regarding this Cookie Policy, you may send a written request to Sendcloud at [email protected]. The Data Controller for managing your personal data processed through the cookies used on the Website is Sendcloud B.V., with its registered office at Stadhuisplein 10, 5611 EM Eindhoven, the Netherlands.

This Cookie Policy is an integral part of the Sendcloud’s Privacy Policy. For more details about Sendcloud’s data processing activities, please refer to Sendcloud’s Privacy Policy, which can be accessed here.

You can always change your cookie consent settings here:

If you would like to review the cookies on Sendcloud’s Website, you can go directly to the last section of this Policy, ‘Cookies on Sendcloud Website.’

Index

What Are Cookies?

Cookies are small text files sent to your computer by a website you visit and stored on your device. When you return to the same website, these cookies are sent back, allowing the site to “remember” your preferences and actions (e.g., login information, language settings, font size, etc.) so that you don’t have to reset them on each visit or when navigating between pages.

Purposes and types

Cookies serve various purposes, such as enabling electronic authentication, tracking sessions, and storing information about your activities on the website. Some cookies include a unique ID code to track your browsing habits within the website for statistical analysis or advertising. Certain website functions may not be possible without cookies, as they are sometimes essential for the website’s operation. Here are the main types of cookies:

  • Necessary: Cookies essential for the website to function properly, enabling basic functions like page navigation and access to secure areas.
  • Preferences: Cookies that remember your settings and preferences (e.g., language or region) to provide a more personalised experience.
  • Statistics: Cookies that collect data on how visitors interact with the website, often used for analytics to improve site performance.
  • Marketing: Cookies used to track users across websites, enabling the delivery of targeted advertisements based on user behaviour and interests.

Who places them?

A “first-party cookie” is a type of cookie that is set directly by the website you are visiting. On the other hand, while visiting a website, you might also receive cookies from external websites or servers, known as “third-party cookies”.

How long?

  • Session cookies”, which are deleted once you close your browser.
  • Persistent cookies”, which remain on your device until their set expiration date.

Is your consent needed?

Depending on the law applicable in your country, consent may not always be required for using cookies on a website. For example, necessary cookies, which are used strictly for transmitting information over an electronic communication network or for providing requested services, usually do not need visitors’ consent. This includes session cookies (allowing login) and preferences cookies (which remember user preferences, such as language or selected products). On the other hand, marketing cookies, which track users to create profiles and deliver targeted advertisements based on browsing preferences, typically require explicit consent, although this may vary depending on local regulations.

Cookie Settings

You have the option to decline the use of certain cookies or withdraw your consent (which will block or delete them) through the cookie consent management platform provided on the Website.

You can always change your cookie consent settings here: 

You can adjust your cookie settings through your browser’s options. Please keep in mind that your preferences will need to be reset if you use a different browser to access the Website. For detailed instructions on managing cookies through your browser, please refer to the following guidelines:

Please be aware that if you block or delete any necessary cookies through your browser settings, the Website may become difficult to navigate, some features or services may not work, or other issues could arise. In such cases, you may need to manually input information or preferences each time you visit the Website.

Amendments

This Cookie Policy took effect on 25 November 2024 (2024-10-25 T14:25:34). Sendcloud reserves the right to modify or update this Cookie Policy, either in part or entirely, for example, due to changes in applicable laws. Sendcloud will notify you of any significant updates as they are implemented (via a pop-up on the Sendcloud website and/or email notifications sent to customers/users on Sendcloud’s mailing lists). Changes will be effective as soon as they are posted.