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Whitepapers & E-books

E-commerce Delivery Compass 2023

Consumer Research on the latest shipping & delivery trends

What is the current state of e-commerce logistics in Europe and the US, what are the latest trends and consumer expectations when it comes to shipping & delivery and what’s going to be important in 2023? Gain insights into European and, new to this year, US consumers’ thoughts on tracking, returns, delivery preferences, future trends, and more. Get practical tips on shipping & delivery best practices you can employ in your business.

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guide to international shipping

Go Global with our Guide to International Shipping 2022

International Shipping Guide

It’s time to kick-start your international shipping! From the outside looking in, selling overseas seems like a terrifying prospect. However, with a large selection of trustworthy international couriers available, it’s actually never been simpler to ship your products around the globe. In 11 simple steps, this guide will enable you and your business to start crossing borders like a 21st century Marco Polo in no time.

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Rethinking online retail sales in fashion

European consumer research 2021/22

Don’t you think that it’s time to win fashion shoppers’ hearts and minds? Sendcloud surveyed over 2400+ online shoppers to shine a light on the current state of the fashion e-retail industry. You’ll rock in 2022 with their in-depth insights and the latest trends on fashion e-commerce.

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Transforming returns - returns whitepaper e-commerce 2022

Transforming returns in 2023

Design your ideal return process in 8 practical steps

Returns are a pain in the ass for many online retailers. They are leading to low profit margins, affect conversion rates and can influence customer satisfaction. Although handling returns is an enormous financial strain for e-retailers, they bring great opportunities if treated well. And this guide will show you how to do it exactly! You’ll get important insights and best practices to convert returns into driving revenue opportunities.

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Post-Brexit Shipping Guide

Are you ready for Brexit?

January 1st 2021 marks the official beginning of Brexit. The transition is over and a deal was closed between the UK and the European Union. There is no crystal ball to predict how Brexit will impact the e-commerce industry exactly, but we can tell you about the requirements you will need to ship into the UK. In this guide, we share 18 actionable tips you can use to handle cross-border e-commerce now Brexit is official.

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Incoterms cheat sheet

Incoterms 2020: Cheat Sheet

All 11 Incoterms and associated obligations in one overview

Do you deliver to or receive shipments from abroad, or are you planning to? Then you will have to deal with the “International Commercial Terms”. Commonly known as Incoterms, there are 11 terms which represent different trade agreements between the seller and buyer. As a webshop, it is important to know which obligations you are bound to, so we made this handy Incoterms cheat sheet. Download now!

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E-commerce delivery compass

Consumer research

E-commerce Delivery Compass 2021/2022

This report provides in-depth insights from almost 8,000 European consumers on pre-purchase decisions, the importance of shipping methods, costs, speed and errors, parcel tracking and returns.

Gain insights into European consumers’ thoughts on green delivery, international online shopping, future trends, among others, with industry differences, key market insights and local differences of Europe’s largest sales markets. Discover the opportunities for your business.

Download for free

Consumer research

E-commerce Delivery Compass 2020/2021

This report provides insights from over 8,000 European consumers on e-commerce logistics. What are the current delivery wishes and needs, both before and during the coronavirus pandemic, and to what extent are online retailers responding to them? Discover the opportunities for your business.

Download for free