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Consumer research

E-commerce Delivery Compass 2020/2021

What is the current state of e-commerce logistics in Europe, what impact has the corona crisis had and what’s going to be important in the future?

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Sneak peek

What can you expect?

This report provides insights from over 8,000 European consumers on e-commerce logistics. What are the current delivery wishes and needs, both before and during the coronavirus pandemic, and to what extent are online retailers responding to them? Discover the opportunities for your business.

Sneak peek of some European trends:

70% are likely to add another product to their cart to reach the free shipping threshold

online shoppers aren’t willing to waiting longer than 4.4 days for standard delivery

no less than 56% always checks the online store’s return policy before making a purchase

36% thinks they will keep buying more online than from physical stores after corona ends

Make the most out of your online store and turn these and many more insights into your competitive advantage!


The all-in-one shipping platform for e-commerce
Financial Times 2019/2020
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