Growing your e-commerce business? Our shipping platform helps you ship efficiently, save on shipping costs, and deliver 5-star experiences — without having to be a logistics expert.
Easy setup
14-day trial for paid plans
Discounted shipping rates
Europe’s #1 shipping software trusted by 25,000+ businesses
Connect your sales channels and access 160+ carriers
Ship with Europe’s leading carriers using our pre-negotiated rates or your own contract.
Shipping shouldn’t be a back-office chore. The most successful e-commerce brands treat it as a core part of the customer experience, and with Connected Shipping, so can you.
This end-to-end approach brings every part of the journey together, from checkout to returns, helping you ship smarter, faster, and more reliably without extra headcount or complexity. It’s how leading brands reduce delivery issues, build loyalty, and stand out with every parcel.
Flexible shipping options
Consumers expect free, fast, and flexible shipping. Failing this is a top cause of cart abandonment.
Error-free order processing
Process orders accurately and quickly, so customers receive their items on time.
Ship the way customers want
Offer multi-carrier shipping methods, so customers get the options they prefer.
Timely and accurate updates
Give real-time tracking updates on deliveries and delays to keep your customers informed and happy.
Proactive resolutions for issues
Handle issues fast to prevent frustrated customers and regain their trust.
Easy, self-service returns
Let customers handle returns on their own with an automated, hassle-free process.
Select carriers by performance
Work with reliable carriers to avoid delays and damaged goods that hurt your brand.
Delight customers at every step in the journey
Boost checkout conversion
- Reduce cart abandonment with convenient delivery options.
- Let customers choose the most preferred parcel shop.
- Save money with the largest network of service points in Europe.
44%
of consumers say poor shipping and delivery options are the main reason they abandon their checkouts.
Download the E-Commerce Delivery Compass 2023
Pack your orders like a pro
- Process orders faster with a streamlined picking and packing process.
- Customize your picking list to reflect your picking strategy and business needs.
- Check for errors while you pack to reduce returns and dissatisfaction.
Ship orders faster
- Wave goodbye to copy/paste. Centralize your orders and print labels in 1 click.
- Save time with custom automation rules.
- Ship to new markets fast by activating new carriers in just a few clicks.
Automate delivery updates
- Improve customer experience with proactive email and SMS tracking notifications.
- Reduce support enquiries with a no-code tracking widget for your website.
- Customize your tracking to match your brand and encourage cross-selling.
Manage returns effortlessly
- Put returns on autopilot with a self-service returns portal.
- Cover your return costs with paid returns.
- Keep customers in the loop on the status of their returns with email tracking.
Resolve shipping issues faster
- Detect delivery issues before your customers do and contact carriers automatically.
- Our smart automation manages carrier emails, anticipates replies, sends reminders, and flags missing info.
- Managing claims through personal email? Centralize your delivery issues and resolve claims faster.
Make smarter shipping decisions
- Ship faster and more reliably with insights into carrier performance, transit times, volume trends, and exceptions
- Track returned products to uncover patterns and reduce return rates
- Analyze shipping costs and surcharges to find savings and optimize your logistics
Grow your webshop into a brand that delivers
Sports
30% fewer support questions
See how the KAA Gent football club keeps their fans informed.
See case study“In addition to offering live tracking, now we can also send branded promotions to our customers. Next to being updated on their parcel status, they now also get branded promotions.”
Enterprises case study
58% increase in B2C orders
See how Boots expanded from a B2B wholesaler to a successful online store.
See case study
“Since we implemented Sendcloud, our customer reviews have gone up, and the number of customer service inquiries has decreased.”
Marijn Soetekouw
Online manager, Boots
See case study
Wellness and Fitness
Ship smarter, grow 40% faster
See how XXL Nutrition grew their revenue 40% year-over-year.
See case study
“With Sendcloud, label issues have been cut in half. We’ve seen fewer delivery problems and a significant drop in customer inquiries.”
XXL Nutrition See case study
Fashion
Elevating the shoe shopping experience
See how PittaRosso boosted customer loyalty with more efficient logistics.
See case study“By offering new services like last-mile tracking, we provide a personalized delivery experience that boosts customer satisfaction.”
Pietro Rossato
Digital Manager,Pittarosso See case study
Marketplaces case study
Up to 23% savings on shipping costs
Europe’s most popular curated auction marketplace partnered with Sendcloud to ensure frictionless shipping experience for their buyers and sellers.”
See case study
“Our sellers see significant efficiency gains, while their buyers enjoy up to 23% shipping cost savings.”
Jonas Oliebos
Digital Coordinator, Catawiki
See case study
Fulfilment case study
860k parcels/year for 160 brands
See how Hive streamlines D2C fulfilment, aiming to reduce delivery times down to two days across Europe.
See case study“New carrier integrations usually require a lot of time and technical resources. But with the Sendcloud API, we can go live with a new delivery option in minutes.”
Oscar Ziegler
Co-Founder & CEO, Hive
See case study
Shipping expertise to help you grow
From shipping struggles to strategy wins, we’re here to help you turn your webshop into a full-time business.
“Sendcloud allowed me to scale at a level I would have never thought possible.”
Ready to ship like the big brands?
Automate your shipping from checkout to returns and exceed customer expectations with a 5-star delivery experience.
FAQ’s
What is shipping software?
A shipping software is a tool designed for e-commerce businesses to simplify the parcel delivery process. It connects online stores to carriers and offers features like label printing, multi-carrier delivery options, parcel tracking, return handling, and more.
By having all these features in a single platform, a shipping software’s goal is to significantly reduce the time, effort, and cost of the parcel delivery process, making it an essential tool for e-commerce businesses.
Is shipping software a good fit for my business?
If you’re past the early hustle and ready to bring more structure to your shipping, maybe you’ve added a team member or just want things to run smoother, then Sendcloud is built to support your next stage of growth.
Do you spend a lot of time on:
- Finding the best carrier for every parcel?
- Copy-pasting addresses to create shipping labels?
- Picking and packing your orders?
- Creating international customs documents?
- Answering “where is my order” calls and emails?
- Processing returns manually?
- Endless back-and-forth with carriers to resolve claims?
- Resolving delivery issues only when customers complain?
Sendcloud helps you automate all of this, while giving you access to the right carriers, better rates, and branded tools that help you be as professional as the big brands, without needing a full logistics team.
How does Sendcloud’s shipping software work?
You can use Sendcloud’s shipping software through a user-friendly interface or via the API. Once you set up your account, Sendcloud automatically imports your order details.
This allows you to select a delivery option and create the shipping labels with a single click (in bulk or one by one).
After a parcel is picked up by the carrier or dropped off at a service point, Sendcloud provides real-time tracking updates, which you can automatically send to your customers to keep them informed.
If customers want to issue a return, Sendcloud allows them to do it via an automated portal, without any manual work from your side.
You can also set up a brand, add your logo to shipping labels, tracking emails, and return portal, and more—all to create a fully branded post-purchase experience.
Do I need a carrier contract to use Sendcloud?
You have the flexibility to either use your own carrier contract or Sendcloud’s shipping rates.
We offer pre-negotiated shipping rates with various carriers, allowing you to ship without needing your own carrier contract.
However, if you already have a carrier contract and are subscribed to one of our paid plans, you have the option to upload your existing contract to the Sendcloud platform.
Where can I find Sendcloud's shipping rates?
For a full overview of Sendcloud’s shipping rates, please create a free account.
Once in your Sendcloud account, go to Shipping > Shipping prices to view the available shipping or return methods per carrier and the corresponding prices.
You will be able to select the direction of your shipments (return or outbound), enter the dimensions and weight of your parcels, and choose the countries you are interested in. Easily sort and filter the results to choose the best shipping method based on price, transit time, popularity, customer rating, and more.
It is also possible to retrieve our shipping rates with the API.
Can I connect Sendcloud to my current e-commerce platform?
Sendcloud seamlessly integrates with over 100 shop systems, marketplaces, WMS, and ERPs, including popular platforms like Shopify, WooCommerce, Amazon, and eBay. Browse our App Store to see all of them.
Don’t worry if your system isn’t natively supported; you still have options. Sendcloud offers the flexibility to manually create shipments, upload orders via CSV files, or integrate your system through our API.
From which countries can I ship with Sendcloud?
Sendcloud fully supports shipping from 8 European nations: Austria, Belgium, France, Germany, Italy, the Netherlands, Spain, and the United Kingdom.
If you have an invoice address in any of the countries above (except for the UK) and a direct contract with a supported carrier, you can also ship from Czechia, Denmark, Poland, Portugal, and Sweden.
From any of these countries, you can ship to destinations worldwide.
