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E-commerce Delivery
Compass 2023

Navigate the e-commerce landscape with ease. In our annual consumer research, we explore valuable insights and data from 9,000 consumers in Europe and the US.

Whether you’re a business owner, marketer, or product owner, this e-book is a must-read for anyone looking to stay ahead of the curve in e-commerce.

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What you can expect

Gain access to valuable e-commerce logistics insights on the entire process from checkout to returns. Find actionable tips on how to achieve success in 2023. Discover the key differences in consumer preferences and needs from 2021 to 2023, which will help you stay ahead of the competition.

Here is a sneak peek:

24% of consumers regularly order products from social media.


Shipping & delivery options are with 44% the main reason for checkout abandonment.

Two-thirds of consumers expect shipping costs to increase in 2023 due to inflation.

Shoppers think greener: 54% expect online stores to offer a green delivery method.

More than 23,000 businesses already love Sendcloud’s insights