Returns that drive loyalty and growth 

Returns are inevitable, and can be a bottleneck for retention and growth. 95% of customers that have a good returns experience report they would buy again. 

Boost retention with returns.

Besides for money back, offer store credit so customers can exchange and keep shopping. Let customers return to a nearby service point or in-store. Reduce calls, by proactively informing customer about the returns status.

Automatically Sending Return Shipments with the Sendcloud return portal

Don’t let returns hold you back from scaling globally. 

Set different rules per country, such as return fee, or no return option. Choose from a wide range of carriers to facilitate returns.

Power shipper? Build your own return portal on top of our return API.

Enhance your current workflow without changing all tools and systems. Build your own return portal on top of our new return portal API.

Know when, what and why with the analytics dashboard.

Get a clear overview of all incoming and handled returns so that you can manage stock. Know the reason for every returned item, and find out which products get returned often and why.

Continuously evolving return portal. 

The return portal is designed to save you time, by maximising automation and control, and to offer your customers the best returns experience. We are continuously working on adding cutting edge updates. 

“Sendcloud enables us to make returns easy and accessible for our customers”

Niels de Boer | Founder Sam Friday

Discover our powerful software


Select the best carriers and sell more by offering flexible delivery.


Save minutes of processing time with easy shipping tools.


Keep customers in the loop with branded tracking pages and mails.


Offer a smooth return process for both you and your customer.

Boost retention with returns.