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Did you know that 68% of European shoppers check the return policy before making their purchase? Make sure your customers are confident in yours, with Sendcloud’s automated return portal, paid returns, and other returns features.

Revolutionize Your Returns

Process all returns via the return portal, no matter how they were shipped

Create your own return rules to put tedious tasks on autopilot.

Offer free returns, paid returns, or a combination of both.

Reinforce your branding by displaying your logo and colors.

Disable returns for certain items like flowers or food.

And best of all—no coding required!

Create your own, unique logistics framework with return rules

Want to offer certain shipping methods for certain countries? Or add your own fees wherever you’d like? Return rules lets you make sure your returns run the way you want them to—automatically.

Stay connected to your customers with tracking emails

Let your customers stay up-to-date with return tracking messages—and you’ll stay top-of-mind when it’s time for their next purchase.

International returns to scale up your e-commerce business

Don’t let returns stop your international growth. Put returns on autopilot, generate customs docs automatically, and build trust with a localized return experience.

Discover International Returns

Go Paperless! Easy, eco-friendly returns without a printer

Reduce the emissions of your returns by replacing paper return labels with a digital QR code or barcode. Your customer can scan the digital return label at a service point to easily drop off their return.

Discover Paperless Returns


Remove your customer’s #1 return frustration with pre-printed return labels

Provide a ready-to-use return label in the box to offer the easiest return process. Drastically reduce the workload on your customer service team, and streamline returns without extra shipping costs.

Discover Return Label in the Box

Analyze return trends to optimize future sales

Are certain kinds of items sent back more than others? Chart your return analytics and see how to improve your retention rate.

Further streamline your returns process

Label in the Box

Provide a return label in the box to make returns an effortless process for your customers. (Available for direct contracts)

Paid Returns

Let customers pay for returns with all the global payment methods supported by Mollie.

Paperless Returns

Reduce the emissions of your returns by replacing paper return labels with a digital QR code or barcode.

Retain customers with an
easy return process

Set up in 5 minutes

Revolutionize Your Returns