Did you know that 68% of European shoppers check the return policy before making their purchase? Make sure your customers are confident in yours, with Sendcloud’s automated return portal, paid returns, and other returns features.
Process all returns via the return portal, no matter how they were shipped
Create your own return rules to put tedious tasks on autopilot.
Offer free returns, paid returns, or a combination of both.
Reinforce your branding by displaying your logo and colors.
Disable returns for certain items like flowers or food.
And best of all—no coding required!
Create your own, unique logistics framework with return rules
Want to offer certain shipping methods for certain countries? Or add your own fees wherever you’d like? Return rules lets you make sure your returns run the way you want them to—automatically.
Earn back some revenue with paid returns
Returns don’t have to be a total loss. Set your own fees, and apply them to the items and reasons you choose.
Stay connected to your customers with tracking emails
Let your customers stay up-to-date with return tracking messages—and you’ll stay top-of-mind when it’s time for their next purchase.
International returns to scale up your e-commerce business
Don’t let returns stop your international growth. Put returns on autopilot, generate customs docs automatically, and build trust with a localized return experience.
Go Paperless! Easy, eco-friendly returns without a printer
Reduce the emissions of your returns by replacing paper return labels with a digital QR code or barcode. Your customer can scan the digital return label at a service point to easily drop off their return.
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Remove your customer’s #1 return frustration with pre-printed return labels
Provide a ready-to-use return label in the box to offer the easiest return process. Drastically reduce the workload on your customer service team, and streamline returns without extra shipping costs.
Analyze return trends to optimize future sales
Are certain kinds of items sent back more than others? Chart your return analytics and see how to improve your retention rate.
Further streamline your returns process
