The blog about e-commerce and Logistics

A male support employee is holding an damaged package. In the background: shipping boxes, laptop, label printer.

Freight claims in e-commerce: A practical guide for shippers

Freight claims aren’t just a logistics issue — they directly impact customer experience and margins, and growth potential. In e-commerce, even a single lost or damaged parcel can mean losing…

Johanna MenzelMay 9, 2025

Support Automation

Support automation in e-commerce: A smarter way to handle delivery issues

Every online order has a journey. It starts with a click. Then a packed box. Then a trip across logistics networks. But sometimes, something goes wrong: a lost parcel, a…

Johanna MenzelMay 5, 2025

E-commerce Logistics

Post-purchase behavior: Turning buyers into loyal customers

We’ve all been there — you buy something and suddenly the excitement turns into questions. Did I make the right choice? Will it live up to the hype? That’s the…

Rowan KrauseApril 18, 2025

Women unboxing her parcel wih a big smile on her face

E-commerce Logistics

Unboxing experience: How to turn first impressions into repeat sales

You’ve done everything right: your product’s great, the checkout went smooth, and the shipping was fast. But then it happens: the package arrives, and…it's just a plain, dented box. Not…

Johanna MenzelApril 16, 2025

phone showing a branded tracking page as a post purchase upsell example

E-commerce Logistics

Post-purchase upsell: How to boost repeat sales without being pushy

You’ve sealed the deal. The order is placed. But before you high-five your team and move on—pause. Because the real magic? It starts after the checkout. Welcome to the post-purchase…

Johanna MenzelApril 11, 2025

Trends

Sendcloud Connect 2025 Recap | Global reach, local touch (Track 3)

Expanding internationally comes with its own set of challenges—but you don’t have to reinvent the wheel. In this track, we heard from global brands about their expansion journeys, the hurdles…

Johanna MenzelMarch 25, 2025

Trends

Sendcloud Connect 2025 Recap | Behind the scenes of e-commerce (Track 2)

Scaling an e-commerce business isn’t just about growth—it’s about staying ahead. In this track, experts shared insights on AI-powered tools, multi-carrier strategies, and global solutions designed to future-proof your operations.…

Johanna MenzelMarch 25, 2025

Trends

Sendcloud Connect 2025 Recap | Beyond customer expectations (Track 1)

Consumers expect a great experience, one that is fast, flexible, reliable, and increasingly more personal. This track explored how you can turn shipping into a competitive advantage and craft a…

Johanna MenzelMarch 25, 2025

E-commerce Returns

The power of flexible returns: How store credit can save your business €150,000 in cash flow

Returns are no longer just a logistical headache—they're an opportunity. Picture this: A customer loves your brand, but the item they ordered isn’t quite right. Instead of asking for a…

Zeldi SmuldersMarch 18, 2025

E-commerce Logistics Trends

The tools you need to execute your Connected Shipping strategy

Remember when shipping was just slapping a label on a box and waving it goodbye? Yeah, those days are long gone. Today, customers expect a customer first approach—fast, flexible, and…

Ashley HerbertFebruary 26, 2025

E-commerce Logistics Trends

How to implement a Connected Shipping strategy: A step-by-step guide

Shipping used to be simple: pack an order, slap on a label, hand it off to a carrier, done. But in today’s world, shipping is no longer just about getting…

Ashley HerbertFebruary 25, 2025

E-commerce Logistics Trends

What is Connected Shipping? A complete guide

Working in e-commerce means juggling countless tasks—orders coming in, customer inquiries flooding your inbox, and of course, shipping. You know that delivering the perfect customer experience is key, but something…

Ashley HerbertFebruary 18, 2025

woman calculating the total cost of shipping

Shipping Intelligence

The Total Cost of Shipping: A guide to cutting hidden costs and growing profits

Think getting the cheapest shipping rates is an easy/obvious decision? Think again. That low-cost carrier contract might look like a win at first—until things start to go wrong. Suddenly, there…

Serena GuerraFebruary 11, 2025

sad kermit experiencing post purchase dissonance with 100-euro bill and shopping bags in hands

E-commerce Logistics

Post-purchase dissonance: What it is and how to overcome it

If you work in e-commerce customer service, you know that handling complaints, WISMO inquiries, and managing support workloads is part of the job. But did you know that a whopping…

Johanna MenzelJanuary 30, 2025

Trends

E-commerce trends 2025: Six strategies for growing your business

2025 is set to be a pivotal year for e-commerce—consumer expectations are evolving, technology is advancing, and sustainability is no longer optional. Add tougher competition and economic uncertainty into the…

Kate MakulovaDecember 23, 2024

E-commerce Logistics

12 ways to reduce WISMO and improve your e-commerce customer experience

If you run an e-commerce store or manage a customer service team, you’ve likely faced this: a flood of “Where is my order?” (WISMO) calls and emails. It’s tiring for…

Serena GuerraDecember 11, 2024

woman taking a parcel from a parcel locker

E-commerce Logistics Trends

How e-commerce can reduce shipping costs with out-of-home delivery

Let’s face it - it’s a tricky time to be running an e-commerce business. Inflation and economic uncertainty are causing consumers to tighten their belts and prioritize price in their…

Caitlin McCarthyDecember 4, 2024

E-commerce Logistics

Delivering a great post-purchase experience: A guide to boost customer loyalty and retention

Picture this: A customer just clicked “buy” on your site. They’re excited, expecting their order to arrive soon, but what happens next? The journey doesn’t end at checkout—it’s just beginning.…

Johanna MenzelNovember 18, 2024

E-commerce Logistics Trends

Out-of-home delivery is an efficient last mile solution

The e-commerce industry is reaching a critical tipping point. As delivery volumes continue to climb, online retailers and logistics partners are facing a particular set of delivery challenges heading into…

Caitlin McCarthyNovember 13, 2024

E-commerce Logistics Trends

2024 Out-of-Home Delivery Survey: Customers want convenient delivery options

For retailers, outpacing the competition has never been more demanding. As McKinsey & Company noted, "the retail industry has seen as much disruption in the last 5 years as it…

Caitlin McCarthyOctober 24, 2024

E-commerce Logistics Trends

How out-of-home delivery is shaping the future of e-commerce

There’s no denying that the adoption of out-of-home (OOH) delivery is gaining momentum. While at home delivery remains the standard, a recent report conducted by Last Mile Experts found that…

Caitlin McCarthyOctober 24, 2024

The blog about E-commerce and Logistics

Featured

How out-of-home delivery is shaping the future of e-commerce

Freight claims in e-commerce: A practical guide for shippers

Support automation in e-commerce: A smarter way to handle delivery issues

Post-purchase behavior: Turning buyers into loyal customers

Unboxing experience: How to turn first impressions into repeat sales

Post-purchase upsell: How to boost repeat sales without being pushy

Sendcloud Connect 2025 Recap | Global reach, local touch (Track 3)

Sendcloud Connect 2025 Recap | Behind the scenes of e-commerce (Track 2)

Sendcloud Connect 2025 Recap | Beyond customer expectations (Track 1)

The power of flexible returns: How store credit can save your business €150,000 in cash flow

The tools you need to execute your Connected Shipping strategy

How to implement a Connected Shipping strategy: A step-by-step guide

What is Connected Shipping? A complete guide

The Total Cost of Shipping: A guide to cutting hidden costs and growing profits

Post-purchase dissonance: What it is and how to overcome it

E-commerce trends 2025: Six strategies for growing your business

12 ways to reduce WISMO and improve your e-commerce customer experience

How e-commerce can reduce shipping costs with out-of-home delivery

Delivering a great post-purchase experience: A guide to boost customer loyalty and retention

Out-of-home delivery is an efficient last mile solution

2024 Out-of-Home Delivery Survey: Customers want convenient delivery options

How out-of-home delivery is shaping the future of e-commerce

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