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Consumer research

E-commerce Delivery Compass 2021/2022

What is the current state of e-commerce logistics in Europe, what are the latest trends and consumer expectations when it comes to delivery and what’s going to be important in the future?

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Sneak peek

What can you expect?

This report provides in-depth insights from almost 8,000 European consumers on pre-purchase decisions, the importance of shipping methods, costs, speed and errors, parcel tracking and returns.

Gain insights into European consumers’ thoughts on green delivery, international online shopping, future trends, among others, with industry differences, key market insights and local differences of Europe’s largest sales markets. Discover the opportunities for your business.

Sneak peek of some European trends:

69% is likely to add another product to their cart to reach the free shipping threshold

online shoppers aren’t willing to waiting longer than 4.7 days for standard delivery

no less than 52% always checks the online store’s return policy before making a purchase

online shoppers are concerned about the environment and 52% claims to choose to purchase from one online store over another if the environmental impact of its delivery is lower

Make the most out of your online store and turn these and many more insights into your competitive advantage!