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SHIPPING INTELLIGENCE FOR E-COMMERCE

Tap into shipping data to optimize post-purchase CX

Make smarter shipping decisions with Al-driven carrier selection and delivery predictions. Automate customer service and turn even the unavoidable delivery issues into a positive experience.

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Provide your customer-facing and parcel-handling departments with actionable delivery insights

Customer Support

Identify delivery issues before your customers do, so you can proactively resolve them with less stress for everyone.

up to 55% fewer WISMO calls

Operations & Logistics

Uncover hidden patterns in your shipping data, so you can maximize delivery performance and optimize costs.

€€€ saved on shipping costs

Marketing

Stop breaking your own delivery promises and start building customer trust, so you can boost retention and upsells.

91% prediction accuracy

CARRIER PERFORMANCE INSIGHTS

Select carriers based on data, not gut feeling

Easily compare the performance of different carriers to evaluate which carrier best suits your needs.

  • Review how carrier performance impacts your business
  • Benchmark your carrier(s) with our whole dataset
  • Select the best carriers that fit your objectives

REAL-TIME PARCEL MONITORING

Proactive customer support, on autopilot

Show that you as the sender are in control and solve delivery issues before the customer even notices.

  • Get an overview of all your shipments for all carriers
  • Access real-time insights into delivery issues
  • Automate customer service systems with triggers

AI-BASED DELIVERY PREDICTIONS

Estimate delivery times and predict delays

Surprise your customers with proactive information about the progress of the shipment.

  • Go beyond the carrier tracking information
  • Predict delays with an accuracy of over 90%
  • Predict ETA with an accuracy of over 87%

SEAMLESS API INTEGRATION

Feed tracking data to all the right systems

Ensure that the important information about parcel shipments ends up in the right place.

  • Get instant access to 40+ existing carrier integrations
  • Retrieve tracking data in a standardized format
  • Connect to any system without changing your own setup

Learn more about Tracey by Sendcloud

”“Over the last year, we saw a 35% reduction in WISMO calls.
Moreover, 9 out of 10 customers say they appreciate
proactive delivery communication.”

Carel van BoetzelaerCEO - World Wide Lighting

Looking to “solve” shipping?

As a part of the Sendcloud product suite, Tracey adds the data fuel to the shipping engine. You can use it as a separate product or in combination with Sendcloud’s end-to-end shipping capabilities.