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Sendcloud for Customer Support

Get fewer questions.
Find answers faster.

With Sendcloud, customers won’t need to contact you to return their orders or ask about their delivery status. And if they do, you’ll have all you need to provide accurate answers fast.

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Reduce questions with proactive communication

Keep customers up to date on their delivery status with branded tracking emails and let them find even more detailed information on the tracking page.

Have all your shipments in one dashboard

Find information on any parcel faster by using a single platform instead of multiple carrier portals.


Use search bar to find a specific parcel by ID, recepient, or anything else.


Use filtering to find parcels meeting specific criteria, eg., parcels sent on a particular day.

Get access to detailed statuses from any carrier

In Sendcloud we retrieve all delivery status data so you can pass detailed information to your customers when needed.

Problems with a package? Simply submit a support ticket.

Packages sometimes get lost, damaged, or are not traceable. With Sendcloud, reporting such cases is no longer a hassle.

Start an investigation

Select the type of inquiry, add a short description, and we'll forward your message to the right carrier.

Monitor your case's status

While your issue is being solved, you’ll see its current status directly in Sendcloud.

Improve your whole shipping experience

Discover what makes Sendcloud an all-round shipping platform chosen by 23,000+ businesses.


Improve your whole shipping experience

Discover what makes Sendcloud an all-round, highly rated shipping platform.

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Increase conversion by offering more flexibility at delivery.


Save minutes of processing time through automation.


Keep customers informed with branded tracking pages and mails.


Offer a smooth return process for both you and your customer.


Get more insights into your shipments and returns.

Get started in less than 10 minutes

Connecting your shop is easy and requires no coding knowledge.

Sign up for Free

14-day Free trialNo credit card requiredEasy setup

Based on more than 2000 reviews

Based on 2000+ reviews