Sendcloud for Customer Support
With Sendcloud, customers won’t need to contact you to return their orders or ask about their delivery status. And if they do, you’ll have all you need to provide accurate answers fast.
Keep customers up to date on their delivery status with branded tracking emails and let them find even more detailed information on the tracking page.
Find information on any parcel faster by using a single platform instead of multiple carrier portals.
Use search bar to find a specific parcel by ID, recepient, or anything else.
Use filtering to find parcels meeting specific criteria, eg., parcels sent on a particular day.
In Sendcloud we retrieve all delivery status data so you can pass detailed information to your customers when needed.
Packages sometimes get lost, damaged, or are not traceable. With Sendcloud, reporting such cases is no longer a hassle.
Select the type of inquiry, add a short description, and we'll forward your message to the right carrier.
While your issue is being solved, you’ll see its current status directly in Sendcloud.
Discover what makes Sendcloud an all-round shipping platform chosen by 23,000+ businesses.
Discover what makes Sendcloud an all-round, highly rated shipping platform.
Connecting your shop is easy and requires no coding knowledge.
14-day Free trialNo credit card requiredEasy setup
Based on more than 2000 reviews
Based on 2000+ reviews
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