The blog about E-commerce and Logistics

Your Ultimate Glossary for International Shipping Terms International Shipping

Your Ultimate Glossary for International Shipping Terms

Welcome to your comprehensive guide to international shipping terms! Navigating the intricate world of international shipping customs can often feel like learning a foreign language. With a myriad of complex…

[email protected]May 15, 2024

Your Guide to CN22 and CN23 for International Shipping International Shipping

Your Guide to CN22 and CN23 for International Shipping

Navigating international shipping regulations can be daunting, especially when it comes to customs declarations, but it doesn’t have to be! In this comprehensive guide, we’ll demystify the CN22 and CN23…

[email protected]May 10, 2024

The surprising role of returns in the post-purchase experience E-commerce ReturnsGuest blogs

The surprising role of returns in the post-purchase experience

The customer journey doesn't end at checkout. In a way, it's just the beginning. The post-purchase experience is a crucial step that can make or break your customer relationships, and…

Guest BlogApril 17, 2024

Boost customer satisfaction with the right e-commerce returns management strategy E-commerce Returns

Boost customer satisfaction with the right e-commerce returns management strategy

Returns on online purchases in the United States soared to nearly $248 billion in 2023 — about a 16.4% increase compared to the previous year. Today’s online shoppers expect a hassle-free…

Zeldi SmuldersApril 2, 2024

How to reduce returns in e-commerce with 10 effective strategies E-commerce Returns

How to reduce returns in e-commerce with 10 effective strategies

Dealing with returns takes up significant resources for any e-commerce business, making it harder for them to grow. While returns are inherent to online retail, handling excessive returns can easily…

Zeldi SmuldersMarch 13, 2024

Maximizing efficiency in e-commerce: New video with Pulpo WMS and Click & Pack Fulfillment E-commerce LogisticsTrends

Maximizing efficiency in e-commerce: New video with Pulpo WMS and Click & Pack Fulfillment

What Click & Pack Fulfillment gained from integrating Pulpo WMS and Sendcloud Join industry experts Constantin Liebmann from Pulpo WMS and Amir El-Moawen from Click & Pack in the Sendcloud…

Monika LechnerMarch 12, 2024

7 Tips for online shops to reduce return costs E-commerce Returns

7 Tips for online shops to reduce return costs

Is your business losing revenue as it's hit with more and more return costs? Our research shows that 47% of US consumers always return a product when they’re unsatisfied. While…

Zeldi SmuldersFebruary 26, 2024

How to write a return policy: Fewer returns & Happy customers in 5 steps E-commerce Returns

How to write a return policy: Fewer returns & Happy customers in 5 steps

No return policy, no sale: research shows that 67% of shoppers wouldn’t even consider ordering from an online shop if there is no clear information available on how to return…

Zeldi SmuldersFebruary 5, 2024

RMA Meaning – Understanding Return Merchandise Authorization E-commerce Returns

RMA Meaning – Understanding Return Merchandise Authorization

Handling returns can be a huge challenge for e-commerce businesses, but it’s absolutely vital to get it right. According to Statista, online shopping return rates in the U.S. have risen…

SerenaJanuary 9, 2024

Why parcel tracking secures your grip on peak season customer satisfaction E-commerce LogisticsPeak Season

Why parcel tracking secures your grip on peak season customer satisfaction

Peak season is looming large, so parcel tracking becomes a hot topic as e-commerce owners anticipate the question: “Where is my order?”. With a surge in customer interactions during the…

Zeldi SmuldersNovember 16, 2023

4 Challenges to overcome for e-commerce returns during peak season Guest blogsPeak Season

4 Challenges to overcome for e-commerce returns during peak season

Halloween, Black Friday, Singles Day and Christmas: for many online stores, the last months of the year are also the busiest. However, more orders are often accompanied by more returns.…

Guest BlogNovember 13, 2023

Achieving the perfect fit: A sustainable approach to apparel and footwear returns with Faslet (& Sendcloud) Guest blogs

Achieving the perfect fit: A sustainable approach to apparel and footwear returns with Faslet (& Sendcloud)

Forget the seasonal buzz — the real challenge for online apparel and footwear brands is managing returns in a way that's both profitable and sustainable. That's where Faslet and Sendcloud…

marinaOctober 31, 2023

Manage peak season shipping delays: Efficient and customer-friendly solutions E-commerce LogisticsPeak Season

Manage peak season shipping delays: Efficient and customer-friendly solutions

Peak season boosts sales volumes, yet also brings about recurring shipping delays — a great big dent in your customer satisfaction score just waiting to happen. Do you just have…

Zeldi SmuldersOctober 20, 2023

Ready for the rush? 11 Tips to optimize your shipping process for Peak Season 2023 E-commerce LogisticsPeak Season

Ready for the rush? 11 Tips to optimize your shipping process for Peak Season 2023

Ah, October—a thrilling moment for your e-commerce venture. Your marketing strategy for the peak season is finely tuned, and your inventory is primed for the impending sales surge. You're all…

Mickaël BenamranOctober 12, 2023

Shipping Insurance: A must-have for Peak Season 2023 E-commerce LogisticsPeak Season

Shipping Insurance: A must-have for Peak Season 2023

With an increase in shipments during peak season comes a 41% higher risk of lost, damaged, or stolen parcels. A major frustration for customers, and a real financial risk for…

Mickaël BenamranOctober 12, 2023

Building high-value customer relationships with post-purchase emails Trends

Building high-value customer relationships with post-purchase emails

Engaging and reactivating your existing customers is one of the most lucrative strategies for growing your e-commerce business and boosting your profit margin, especially when focusing on delivering a seamless…

SerenaAugust 28, 2023

How to ask customers for reviews: A quick guide for e-commerce retailers Trends

How to ask customers for reviews: A quick guide for e-commerce retailers

As an e-commerce retailer, you’re constantly looking for ways to build trust, enhance your brand and increase conversion. One of the best ways to achieve these goals and improve the…

SerenaAugust 20, 2023

Amazon Prime EU: How to become an Amazon Prime Seller in 2023 Marketplaces

Amazon Prime EU: How to become an Amazon Prime Seller in 2023

In the bustling world of e-commerce, Amazon Prime EU has evolved past being just a premium delivery service, becoming a portal to a loyal customer base, amplified sales, and heightened…

Stephanie ButcherAugust 18, 2023

Ship smarter: Tracey by Sendcloud to revolutionize delivery experiences E-commerce Logistics

Ship smarter: Tracey by Sendcloud to revolutionize delivery experiences

In the world of online shopping, customer expectations are soaring higher than ever before. Online retailers must battle fiercely to provide an extraordinary experience to win each and every customer.…

Stephanie ButcherJuly 5, 2023

Last mile delivery: 5 strategies to optimize delivery from A to Z E-commerce Logistics

Last mile delivery: 5 strategies to optimize delivery from A to Z

As an experienced e-commerce business owner, you’re probably well aware that last-mile delivery is the final - and the most critical - stage of your package’s journey.  As more and…

Iris DingsMay 16, 2023

9 Common Logistics Issues in the E-commerce Industry in 2023 E-commerce Logistics

9 Common Logistics Issues in the E-commerce Industry in 2023

Do you want to know how to overcome the latest logistics issues to get your shipping operations running smoothly? Efficient e-commerce logistics are the backbone of any online business, and…

marinaMay 11, 2023