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Strengthening customer loyalty and brand reputation through an effective international returns process

In an increasingly globalized world, brands seeking to expand internationally face unique challenges and opportunities. One of the most critical aspects for achieving success in this context is having a…

October 4, 2024

How technology streamlines global operations: The case of We Are Knitters

As the world becomes more globalized, expanding a business internationally poses significant challenges for e-commerce brands. However, technology has emerged as a critical tool for making this process more efficient…

September 27, 2024

The surprising role of returns in the post-purchase experience

The customer journey doesn’t end at checkout. In a way, it’s just the beginning. The post-purchase experience is a crucial step that can make or break your customer relationships, and…

April 17, 2024

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4 Challenges to overcome for e-commerce returns during peak season

Halloween, Black Friday, Singles Day and Christmas: for many online stores, the last months of the year are also the busiest. However, more orders are often accompanied by more returns….

November 13, 2023

How to Build the Ultimate Ecommerce Marketing Tech Stack

How to Build the Ultimate Ecommerce Marketing Tech Stack

In 2021, retail ecommerce sales amounted to nearly $4.9 trillion worldwide. Yes, trillion. And it’s not stopping there. This figure is forecast to grow by 50% over the next four…

April 5, 2022

cart abandonment email strategy

10 Ways To Optimize Your Abandoned Cart Email Strategy

Abandoned cart email strategy – Your e-commerce site is your storefront, while the abandoned carts refer to the items that your customers put back and pick up. These abandoned carts…

August 18, 2021

Shipping Industry Insights

Navigate the e-commerce landscape with ease. In our annual consumer research, we explore valuable insights and data from 9,000 consumers in Europe and the US.

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