Zeldi Smulders

Returns on online purchases in the United States soared to nearly $248 billion in 2023 — about a 16.4% increase compared to the previous year. Today’s online shoppers expect a hassle-free…

Today’s e-commerce merchants depend on a network of tools and services to run their business. But, it can be tricky to find the right tools and support for success. Our…

Dealing with returns takes up significant resources for any e-commerce business, making it harder for them to grow. While returns are inherent to online retail, handling excessive returns can easily…

Is your business losing revenue as it’s hit with more and more return costs? Our research shows that 47% of US consumers always return a product when they’re unsatisfied. While…

No return policy, no sale: research shows that 67% of shoppers wouldn’t even consider ordering from an online shop if there is no clear information available on how to return…

Do you find yourself losing sleep over lost and damaged parcels or surprised by unexpected surcharges? Well, you’re not alone in facing shipping problems. As an e-commerce retailer, your success…