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You’ve done everything right: your product’s great, the checkout went smooth, and the shipping was fast. But then it happens: the package arrives, and…it’s just a plain, dented box. Not…

You’ve sealed the deal. The order is placed. But before you high-five your team and move on—pause. Because the real magic? It starts after the checkout. Welcome to the post-purchase…

Expanding internationally comes with its own set of challenges—but you don’t have to reinvent the wheel. In this track, we heard from global brands about their expansion journeys, the hurdles…

Scaling an e-commerce business isn’t just about growth—it’s about staying ahead. In this track, experts shared insights on AI-powered tools, multi-carrier strategies, and global solutions designed to future-proof your operations….

Consumers expect a great experience, one that is fast, flexible, reliable, and increasingly more personal. This track explored how you can turn shipping into a competitive advantage and craft a…

Wenn du einen Onlineshop betreibst oder sogar im E-Commerce Kundenservice arbeitest, dann bist du Beschwerden, WISMO-Anfragen und unzählige Support-Tickets wahrscheinlich gewohnt. Aber hast du gewusst, dass 93 % der Kunden…