Johanna Menzel

If you work in e-commerce customer service, you know that handling complaints, WISMO inquiries, and managing support workloads is part of the job. But did you know that a whopping…

Picture this: A customer just clicked “buy” on your site. They’re excited, expecting their order to arrive soon, but what happens next? The journey doesn’t end at checkout—it’s just beginning....

A Certificate of Origin (CO) is a document that provides information about the country of manufacture for a product involved in international trade. This document certifies the non-preferential origin of…

  Want to learn more about international shipping? Check out our blog for more helpful articles on topics like Incoterms, HS codes, or how to localize your customer experience!

The sound of a package being posted through the door is familiar to us all with almost 250 billion parcels sent internationally every year. Whatever your interests, open the internet...

Navigating the world of international shipping can be daunting for any e-commerce business, but it’s a critical component for growth in today’s global market. The complexities of how to ship…