Enterprise E-commerce & Logistics Blog

A female business owner works at her desk, laptop open with a DPD shipment tracking page visible. A couple of damaged or opened parcels sit nearby, along with packing tape and shipping labels. Her expression shows mild frustration but also focus—she’s clearly about to take control and start the claim process.

How to file Colissimo claims for lost, damaged or delayed shipments

Lost parcels. Damaged orders. Delayed deliveries. Delivery issues are stressful enough — but filing a claim with Colissimo? That can feel like a full-time job. If you're an e-commerce merchant…

Anna RouleauAugust 20, 2025

A male business owner works at his desk, laptop open with a Mondial Relay shipment tracking page visible. A couple of damaged or opened parcels sit nearby, along with packing tape and shipping labels. His expression shows mild frustration but also focus

Support Automation

How to file Chronopost claims for lost, damaged or delayed shipments

Imagine this: One of your best customers just placed a big order. You packed it up, shipped it with Chronopost, and marked it as done. A few days later, your…

Anna RouleauAugust 21, 2025

A small business owner sits at their desk, laptop open with a DHL shipment tracking page on screen. Around them are a few damaged parcels or open boxes, packing materials scattered nearby. Their expression shows mild frustration mixed with determination—capturing the moment they’re ready to take action and file a claim.

Support Automation

How to file DHL claims for lost, damaged or delayed shipments

When a shipment goes wrong, your customer doesn't care whether it's a DHL Express parcel or a DHL eCommerce delivery. They just want it fixed. Fast. But as a merchant,…

Anna RouleauAugust 14, 2025

A warehouse employee is holding a product in his hand, looking confused. In front of him is an open package, and in the background are a packing table, boxes, and a scanner.

Support Automation

Misshipments explained: Causes, impact, and how to prevent them

One mistake, many consequences. Imagine your customer orders a phone case and receives a charger instead. A small mistake during packing suddenly turns into a refund request, a support ticket,…

Anna RouleauJune 19, 2025

A male support employee is holding an damaged package. In the background: shipping boxes, laptop, label printer.

Support Automation

Freight claims in e-commerce: A practical guide for shippers

Freight claims aren’t just a logistics issue — they directly impact customer experience and margins, and growth potential. In e-commerce, even a single lost or damaged parcel can mean losing…

Anna RouleauMay 9, 2025

E-commerce Returns

The power of flexible returns: How store credit can save your business €150,000 in cash flow

Returns are no longer just a logistical headache—they're an opportunity. Picture this: A customer loves your brand, but the item they ordered isn’t quite right. Instead of asking for a…

Zeldi SmuldersMarch 18, 2025

E-commerce Returns Guest blogs

The surprising role of returns in the post-purchase experience

The customer journey doesn't end at checkout. In a way, it's just the beginning. The post-purchase experience is a crucial step that can make or break your customer relationships, and…

Guest BlogApril 17, 2024

Shipping Intelligence

4 ways e-commerce businesses can identify hidden shipping overcharges

Shipping and fulfillment are significant cost drivers in e-commerce, accounting for 15-20% of total net sales. Add the fact that sometimes shipping invoices are higher than expected and it feels…

SerenaJuly 10, 2024

Shipping Intelligence

6 Tips on carrier selection when shipping to multiple countries

Selecting the right carriers for your business is a daunting task, often done based on gut feelings and carrier pitch decks. Everyone promises you the best rates, transit times, and…

SerenaJuly 30, 2024

Enterprise E-commerce & Logistics Blogs

Featured

Support automation in e-commerce: A smarter way to handle delivery issues

How to file Colissimo claims for lost, damaged or delayed shipments

How to file Chronopost claims for lost, damaged or delayed shipments

How to file DHL claims for lost, damaged or delayed shipments

Misshipments explained: Causes, impact, and how to prevent them

Freight claims in e-commerce: A practical guide for shippers

The power of flexible returns: How store credit can save your business €150,000 in cash flow

The surprising role of returns in the post-purchase experience

4 ways e-commerce businesses can identify hidden shipping overcharges

6 Tips on carrier selection when shipping to multiple countries

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