Enterprise E-commerce & Logistics Blog

Commercial invoices: Everything you need to know

Commercial Invoices are a crucial part to international shipping, and there is no escape. There is often confusion about which documents you need to include to get your package to…

[email protected]May 21, 2024

International Shipping

International Shipping: A Guide For E-Commerce

The sound of a package being posted through the door is familiar to us all with almost 250 billion parcels sent internationally every year. Whatever your interests, open the internet…

[email protected]August 8, 2024

woman calculating the total cost of shipping

Shipping Intelligence Enterprise

The Total Cost of Shipping: A guide to cutting hidden costs and growing profits

Think getting the cheapest shipping rates is an easy/obvious decision? Think again. That low-cost carrier contract might look like a win at first—until things start to go wrong. Suddenly, there…

SerenaFebruary 11, 2025

Support Automation

Support automation in e-commerce: A smarter way to handle delivery issues

Every online order has a journey. It starts with a click. Then a packed box. Then a trip across logistics networks. But sometimes, something goes wrong: a lost parcel, a…

Anna RouleauMay 5, 2025

A small business owner at a desk, laptop open with a PostNL tracking page on screen, surrounded by a few damaged parcels or open boxes. Expression shows mild frustration, but not overly negative—balanced with a sense of “I’m about to fix this.”

Support Automation

How to file a PostNL claim for lost, damaged or delayed shipments

If you ship with PostNL as a business, you’ve likely experienced a delivery issue like damaged parcels, delayed deliveries, or worse, lost shipments. And let’s face it: filing a claim…

Anna RouleauAugust 13, 2025

Woman filing carrier claims manually looking slightly annoyed by all the effort

Support Automation

How to file carrier claims: a step-by-step guide for e-commerce brands

Carrier issues happen. Whether it's a lost package, a damaged shipment, or a delayed delivery, claims are part of running an e-commerce business. But when it comes time to actually…

Anna RouleauJuly 21, 2025

A female business owner works at her desk, laptop open with a Mondial Relay shipment tracking page visible. A couple of damaged or opened parcels sit nearby, along with packing tape and shipping labels. Her expression shows mild frustration but also focus

Support Automation

How to file Mondial Relay claims for lost, damaged or delayed shipments

Lost parcels, damaged goods, delayed deliveries. As an e-commerce merchant, chances are pretty high you’ve dealt with at least one of these headaches. And when you do, you need to…

Anna RouleauAugust 22, 2025

A female business owner works at her desk, laptop open with a DPD shipment tracking page visible. A couple of damaged or opened parcels sit nearby, along with packing tape and shipping labels. Her expression shows mild frustration but also focus—she’s clearly about to take control and start the claim process.

Support Automation

How to file Colissimo claims for lost, damaged or delayed shipments

Lost parcels. Damaged orders. Delayed deliveries. Delivery issues are stressful enough — but filing a claim with Colissimo? That can feel like a full-time job. If you're an e-commerce merchant…

Anna RouleauAugust 20, 2025

A male business owner works at his desk, laptop open with a Mondial Relay shipment tracking page visible. A couple of damaged or opened parcels sit nearby, along with packing tape and shipping labels. His expression shows mild frustration but also focus

Support Automation

How to file Chronopost claims for lost, damaged or delayed shipments

Imagine this: One of your best customers just placed a big order. You packed it up, shipped it with Chronopost, and marked it as done. A few days later, your…

Anna RouleauAugust 21, 2025

Enterprise E-commerce & Logistics Blogs

Featured

Support automation in e-commerce: A smarter way to handle delivery issues

Commercial invoices: Everything you need to know

International Shipping: A Guide For E-Commerce

The Total Cost of Shipping: A guide to cutting hidden costs and growing profits

Support automation in e-commerce: A smarter way to handle delivery issues

How to file a PostNL claim for lost, damaged or delayed shipments

How to file carrier claims: a step-by-step guide for e-commerce brands

How to file Mondial Relay claims for lost, damaged or delayed shipments

How to file Colissimo claims for lost, damaged or delayed shipments

How to file Chronopost claims for lost, damaged or delayed shipments

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