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Harnessing data insights, shipping analytics software empowers businesses to streamline their shipping processes, enhance supply chain management, and boost their bottom line.

Ready to find the perfect fit for your business? We’ve rounded up the top 12 shipping analytics software solutions for 2024 to transform your shipping strategy.

Table of contents

The value of shipping analytics software for parcel shippers

The e-commerce logistics market is booming, with a compound annual growth rate (CAGR) of 19.5% from 2021 to 2030. By leveraging shipping data, your business can make informed decisions that improve performance, elevate customer experience, and drive profitability.

However, the sheer volume of data can be overwhelming. Shipping analytics software cuts through the noise, delivering actionable insights for parcel shippers.

From reducing shipping costs to optimizing warehouse management, it’s a game-changer for the parcel shipping industry.

What is shipping analytics software?

Shipping analytics software analyzes your shipping data to provide actionable insights. It gives you visibility into key performance indicators (KPIs) of your carriers, like shipping rates, service level agreements, exceptions, and transit times.

By identifying inefficiencies, you can enhance your shipping performance.

A standout feature is real-time tracking, allowing you to monitor shipments at any moment. This transparency helps you proactively manage delivery delays or issues, ensuring a smooth customer experience.

How does shipping analytics software work?

Shipping analytics software collects data from sources like carrier systems, warehouse management systems, and customer feedback.

Advanced algorithms and machine learning techniques then analyze this data to uncover patterns, trends, and anomalies.

Shipping analytics software vs. shipping software

While they might sound similar, shipping software and shipping analytics software serve different purposes.

Shipping software simplifies order fulfillment logistics, helping with label printing, multi-carrier delivery options, and handling returns.

On the other hand, shipping analytics software focuses on data analytics and performance metrics, offering insights to optimize shipping processes. It enables you to make data-driven decisions for choosing the best carriers and automating shipping-related customer service inquiries.

Top 12 shipping analytics software solutions for your business

Now that we’ve looked into the importance of shipping analytics software, let’s dive into the top solutions for 2024. These software tools have been carefully selected based on their features, pricing, and user reviews, making them ideal choices for your businesses.

1. Sendcloud’s Shipping Intelligence (previously Tracey)

Website: Sendcloud
Based in: Netherlands

Shipping Intelligence (previously Tracey) is Sendcloud’s suite of data tools that leverage Europe’s largest dataset of shipping events. It offers advanced carrier analytics and benchmarking to measure performance, choose the best carrier, and reduce shipping costs.

Shipping Intelligence’s parcel monitoring predicts delays and estimated delivery times, enabling proactive customer updates and reducing WISMO inquiries. You can connect Shipping Intelligence to your systems via existing integrations or use the API for custom setups.

Sendcloud’s Shipping Intelligence (previously Tracey)Key Features:

  • Shipment tracking for 60+ carriers
  • Real-time updates on the location and status
  • Automated customer notifications
  • Insights into carrier performance analytics and benchmarking
  • Direct integrations with customer service tools (Zendesk, Trengo, Freshdesk and more)
  • Auto detection and communication on delivery issues
  • AI-driven carrier recommendations based on predefined shipping KPIs
  • Access to structured logistics data for analytics enrichment

Pricing: Available upon request. Let’s get in touch.

2. eShipz

Website: Eshipz
Based in: India

eShipz delivers valuable insights into supply chain management with performance indicators to streamline your logistics and supply chain processes. This solution enhances warehouse and inventory management through advanced data analytics.

With seamless integrations with carriers like FedEx, ShipStation, and more, eShipz offers clear visibility into your shipping data to inform smart business decisions. It also supports auditing of shipping processes and KPIs, helping you save time and reduce costs.

Eshipz logistics automation and analytics software Key features:

  • Automated shipping processes
  • Real-time tracking information for all shipments
  • Branded tracking page
  • Insights into the entire shipping process
  • Shipping reports and analytics

Pricing: Available upon request

3. Reveel

Website: Reveelgroup
Based in: United States

Reveel uses machine learning to simplify complex shipping data, offering cost-saving solutions and practical recommendations for parcel shippers. By analyzing order fulfillment, supply chain management, and integrating with FedEx and ShipStation, Reveel helps optimize shipping rates.

Designed to enhance delivery processes, audit shipping operations, and achieve key performance indicators (KPIs), Reveel’s software streamlines operations and provides valuable insights into freight and logistics.

Reveel smart logistics platformKey features:

  • Hidden cost savings opportunities within shipping data
  • Cost-effective carrier and service level recommendations for each shipment
  • Negotiate better rates with carriers based on data-driven insights
  • Shipping costs comparisons against industry benchmarks
  • Shipping data analyses
  • Insights and suggestions for improving shipping efficiency and reducing costs

Pricing: Free ‘Essential’ plan with a custom paid ‘Premium’ plan available

4. Parcel Perform

Website: Parcel Perform
Based in: Singapore, Germany, Vietnam, the United States, and the Netherlands

Parcel Perform optimizes the entire delivery journey, from pre-checkout to returns. Using data and integrations, it helps businesses boost customer lifetime value, cut logistics costs, and improve customer service.

With seamless carrier integrations, Parcel Perform enhances shipping efficiency. Its shipping analytics software provides actionable insights into supply chain and warehouse management, audits KPIs, and streamlines freight operations, saving time and money.

Parcel Perform data-driven logistics platformKey features:

  • Access to a vast network of carriers
  • Real-time tracking information
  • Detailed insights into each stage of the delivery process
  • Customers notifications about upcoming deliveries
  • Streamlined returns process
  • Branded tracking
  • Shipping data analyses to identify cost-savings
  • Delivery routes optimisations

Pricing: Available upon request

5. Shipup

Website: Shipup
Based in: United States & France

Shipup provides post-purchase technology for online retailers, focusing on optimizing processes to enhance customer support efficiency.

Its shipping analytics software delivers data-driven insights for strategic decision-making, identifying performance indicators to optimize shipping rates and order fulfillment.

Transparent shipping data offers actionable suggestions to simplify operations and drive business growth.

Shipup post-purchase and analytics softwareKey features:

  • Tracking updates and notifications forwarded to CRM systems
  • Customised notifications and hosting of tracking pages on websites
  • Presented delivery dates in checkout
  • Real-time delivery performance insights

Pricing: The ‘Pro’ plan starts at €399/month with a 14-day free trial, while the ‘Enterprise’ plan is tailored based on needs

6. Shipwell

Website: Shipwell
Based in: United States

Shipwell leverages data-driven automation, analytics, integration, and real-time tracking to streamline operations. This software helps parcel shippers analyze shipping costs, delivery experiences, and warehouse management.

With Shipwell, businesses can audit performance, track KPIs, and integrate with platforms like FedEx, ShipStation, ShippingEasy, Freightview, and Shippo. This ensures visibility into shipping data and analytics for efficient freight and logistics management.

Shipwell transportation management system platformKey features:

  • Transportation Management System (TMS) to manage the entire shipping journey
  • Delivery routes optimisation for efficiency and cost savings
  • Shipping analytics and reports
  • Machine learning models to predict shipping costs, carrier performance, and potential disruptions

Pricing: Available upon request

7. Lojistic

Website: Lojistic
Based in: United States

Lojistic empowers businesses to make strategic decisions with shipping data analytics and KPI capabilities.

By analyzing historical shipping data, their platform identifies and resolves inefficiencies, streamlining supply chain management and order fulfillment.

Lojistic optimizes shipping costs and delivery experiences by identifying bottlenecks, saving time and reducing freight costs.

Lojistic Logistics intelligence and analytics platformKey features:

  • Practical insights based on historical shipment data
  • Time periods and carrier comparisons
  • Multiple shipping operations reports
  • Integrated shipping data with business systems
  • Connected past purchases and tracking info from various carriers‍‍

Pricing: Free account with optional paid add-ons involving either a result-based or usage-based fee

8. Enveyo

Website: Enveyo
Based in: United States

Enveyo provides cloud-based logistics software with transparent supply chain insights, optimizing planning, tracking, and auditing processes. Their data-driven reporting and optimization tools support decision-making and effective KPI management.

With Enveyo, businesses can monitor carrier performance and shipping rates, optimizing logistics and fulfillment processes for greater efficiency and cost savings.

Enveyo logistics optimization software Key features:

  • Multi-carrier shipping software
  • Insights into shipping performance via reports and dashboards
  • Forecasted delivery situations and insights in the effects over time
  • Access to real-time shipping data and insights
  • Insights into accurate billing and potential cost savings
  • 3PL Solutions

Pricing: Available upon request

9. Aftership

Website: Aftership
Based in: Singapore, India, China, Spain, the United States, and Canada

Aftership streamlines post-purchase processes with tools for order fulfillment, offering insights into KPIs to enhance warehouse management and optimize parcel shipping and delivery.

It examines shipping labels, improves freight operations, and enhances delivery experiences. Aftership processes data to provide operational insights and support decision-making.

AfterShip post-purchase customer experience platformKey features:

  • Customers alerts about shipment status changes
  • Banded tracking pages
  • Trends and patterns in delivery performance over time
  • Insights into potential issues
  • Carrier performance comparisons against industry averages
  • Insights into shipping costs by carrier, route, and service level

Pricing: Free plan including all basic features as well as ‘Essentials’ plan at $9/month, ‘Pro’ plan at $99/month, ‘Premium’ plan at $199/month and a custom ‘Enterprise’ plan

10. ShipScience

Website: ShipScience
Based in: United States

ShipScience is designed to analyze shipping operations, offering data-driven insights for better decision-making. It enhances speed and efficiency, leading to improved financial outcomes.

With practical intelligence, it provides KPIs to optimize logistics, streamline shipping costs, and enhance inventory control. ShipScience also improves supply chain management visibility and shipment tracking.

ShipScience web based logistics intelligence platformKey features‍:

  • Shipping data analyses to identify potential errors and inefficiencies
  • Support to negotiate better shipping rates and management of contracts
  • Automated and flagged potential billing errors automatically
  • Automated routing rule creation
  • Reports and insights into shipping performance

Pricing: Free ‘Starter’ plan, a ‘Growth’ plan from $799/month paid annually, and a custom ‘Enterprise’ plan tailor-made for the business

11. ShipSigma

Website: ShipSigma
Based in: United States

ShipSigma provides tools for insights and visibility into supply chains, offering real-time monitoring of KPIs and shipping rates to optimize costs and improve delivery experiences.

Its features analyze data to enhance warehouse management and streamline order fulfillment, leading to more efficient shipping processes and lower freight costs. ShipSigma’s analytics capabilities support informed business decisions by auditing shipping performance.

ShipSigma parcels analytics cloud-based platformKey features:

  • Alerts on potential billing errors from carriers
  • Carrier contracts analyses and management
  • Support to negotiate better prices with carriers
  • Cost-effective carrier recommendations
  • Insights into historical shipping data to spot trends and patterns
  • Real-time insights and reports

Pricing: Available upon request

12. CONTGuard

Website: CONTGuard
Based in: Israel

CONTGuard offers shipping analytics software for data-driven decision-making in supply chain management. The platform provides real-time cargo risk mitigation, theft prevention, and quality assurance solutions.

Access shipping data analytics to strengthen your supply chain. CONTGuard covers performance indicators like shipping rates, inventory management, and order fulfillment, helping businesses optimize shipping operations and enhance strategies through data analysis.

Contguard supply chain analytics softwareKey features:

  • Instant alerts for shipping deviations
  • Security risk predictions with AI
  • User alerts of potential damage during shipping
  • Route-based optimisations based on weather conditions and potential risks
  • Real-time visibility into the location and statuses
  • Detailed shipping data and analytics

Pricing: Available upon request

Features to look for in shipping analytics software

As you explore different shipping analytics software options, it’s crucial to consider the features that will best meet your business needs. Here are some key features to keep in mind:

Real-time logistics tracking dashboard

Did you know up to 20% of e-commerce packages aren’t delivered on the first attempt? Real-time tracking gives parcel shippers the ability to monitor shipments and gain visibility into key performance indicators (KPIs) like delivery times, transit delays, and carrier performance.

This proactive approach helps address potential issues and ensures smooth logistics operations.

Data points and insights

A robust shipping analytics software should provide valuable data points and insights. By analyzing shipping data, businesses can uncover trends, patterns, and inefficiencies impacting their bottom line.

Supply chain challenges can increase delivery times and shipping costs. These insights allow you to make well-informed decisions to optimize performance and inventory management.

Shipment reporting and analytics capabilities

Effective analytics capabilities enable parcel shippers to dive deep into their shipping data, gain actionable insights, and track KPIs to measure success.

Customizable reporting is essential, offering an overview of KPIs, trends, and areas for improvement. This helps businesses stay on top of their shipping operations and identify opportunities for optimization.

Smart insights and AI

Smart insights and AI-powered features are increasingly valuable in shipping analytics software. These technologies automate data analytics, enabling businesses to make data-driven decisions more efficiently and effectively.

AI algorithms can identify patterns, predict shipping outcomes, and recommend the best course of action, helping businesses optimize shipping processes and enhance performance.

Integrations

In today’s interconnected business landscape, it’s crucial for shipping analytics software to seamlessly integrate with other systems and software.

Look for software that offers easy integration with your existing order management systems, e-commerce platforms, and carrier APIs.

Integration capabilities streamline shipping processes, enhance efficiency, and provide a holistic view of your supply chain management.

How to select the right shipping analytics software for your business

E-commerce businesses shipping parcels on a large scale need to make informed decisions. Not only that: analyzing carrier performance is key to improving the delivery experience for customers and staying ahead of the competition.

With the right software, you can gain valuable insights into your shipping performance, identify areas for improvement, and make data-driven decisions to enhance efficiency and cost-effectiveness.

To find out if a software package is the right fit for your business, book a demo. Seeing the software in action and discussing your needs with an expert can elevate your shipping operations.

Book a free and personalized consultation call to find the perfect fit for your business!

Serena Guerra

Serena Guerra is a Content Marketing Specialist at Sendcloud, where she combines her deep knowledge of the B2B SaaS sector with a passion for innovation. With years of experience, she creates clear and insightful resources to help online stores to take their shipping processes to the next level.

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