Looking for shipment tracking software? Your search ends here. We’ve compiled a list of the top tools for 2024, detailing who they’re for, their key differences, and pricing options. Explore these top 15 shipment tracking software tools to find the perfect fit for your business.
The importance of efficient shipment tracking in modern logistics
Uncertainty about carrier performance and lack of visibility into shipping disruptions can be major pain points. A reliable delivery tracking system is essential for proactive shipment management, minimizing disruptions, and ensuring a seamless flow of goods. For a great customer experience, visibility is crucial.
Did you know that 1 in 4 customers won’t reorder if tracking isn’t provided? Prioritizing transparency and automated communication can help retain customers and stay ahead of the curve.
What are shipment tracking software tools?
Shipment tracking software tools are smart systems that allow businesses and customers to monitor parcels from dispatch to delivery. They provide real-time updates, predictive insights, and automated communication to smooth out delivery bumps.
In essence, these tools transform the question “Where’s my parcel?” into a clear, traceable journey. Whether sending a small package or managing a fleet, shipment tracking software ensures everything runs smoothly.
The best 15 shipment tracking software tools right now
So, are you striving for operational excellence in logistics? Then your tool stack isn’t complete without shipment tracking software. Let’s dive into this year’s top 15, so you can pick the best solution for your business.
1. Sendcloud
Website: Sendcloud
Target audience: E-commerce, 3PL, and retail sectors
Sendcloud (yes that’s us) offers a powerful shipment tracking solution to boost logistics efficiency and customer satisfaction. Leveraging Europe’s largest dataset of shipping events, we offer advanced insights into carrier performance, potential delays, and estimated delivery times. This streamlines logistics and sends proactive alerts to minimize “Where Is My Order” (WISMO) inquiries.
Branded tracking communication keeps your customers engaged by increasing brand touchpoints. It also boosts conversion rates by including promo codes, highlighting upcoming sales, and offering product recommendations.
Integration is easy, whether through the platform, existing shipping and customer service software, or via API for custom systems and data warehouses. This reduces the customer service workload while providing an exceptional tracking experience.
Pricing: Available upon request, let’s get in touch!
2. Beacon
Website: Beacon
Target audience: Retailers, e-commerce businesses, and warehouses
Beacon’s platform offers supply chain and logistics teams real-time transportation tracking, analysis, planning, and collaboration.
It assists in tracking shipments by ocean and air freight, analyzing carrier performance, emissions reporting, and route planning. Users gain visibility into goods’ movements, manage risks, and optimize supply chain costs.
Pricing: Between $199 – $499 per month for different plans, while the ‘Pro’ plan is quote-based
3. AfterShip
Website: AfterShip
Target audience: E-commerce businesses of various sizes
AfterShip automates online shipment tracking, integrating with various e-commerce platforms and carriers worldwide.
Users can import orders and receive real-time tracking updates to resolve delivery delays promptly. AfterShip also enables users to schedule and send proactive email and SMS notifications.
Pricing: Between $9 – $199 per month for different plans with a custom ‘Enterprise’ plan
4. Narvar
Website: Narvar
Target audience: Retailers and brands
Narvar focuses on post-purchase communications, providing configurable tracking pages and alerts to help reduce order inquiries.
It manages returns, tracks packages, and connects with customers via messaging. Users can monitor delivery exceptions, customize tracking pages, and calculate delivery times.
Pricing: Available upon request
5. ClickPost
Website: ClickPost
Target audience: Online businesses, retailers, e-commerce brands, wholesalers, and distributors
ClickPost helps improve last-mile deliveries by connecting businesses with carriers as well as helping select carriers, managing exceptions and providing real-time updates.
It features intelligent systems for better accuracy, automated notifications to reduce customer queries, and branded tracking pages with feedback integration.
Pricing: Starts at $300 per month
6. ParcelLab
Website: ParcelLab
Target audience: Retailers and large e-commerce businesses
ParcelLab automates communication during the delivery phase for better customer retention.
The global post-purchase software offers insights into shipment performance to help improve revenue and optimize customer experience. The platform personalized operational touch points with the aim of delighting customers.
Pricing: Available upon request
7. Shipup
Website: Shipup
Target audience: Online retailers
Shipup works with the post-purchase experience through personalized notifications and tracking pages.
With a focus on customer experience, it uses shipping as a marketing asset to display ads, product recommendations, or promotional codes to encourage repeat purchases. Shipup also provides delivery updates to help decrease support costs.
Pricing: Starts at €399 per month
8. TrackingMore
Website: TrackingMore
Target audience: Logistics companies and e-commerce businesses of various sizes
TrackingMore provides package tracking capabilities, generates branded tracking pages, and supports multi-carrier tracking.
It integrates with a list of languages and carriers on a global scale, including USPS, FedEx, UPS, and DHL. After integrating with e-commerce platforms, it offers automated, real-time shipment notifications and updates.
Pricing: Between $11 – $74 per month for different plans with a custom ‘Enterprise’ plan
9. Parcel Perform
Website: Parcel Perform
Target audience: Enterprises, logistics solution providers, marketplaces and brands
Parcel Perform offers parcel tracking and delivery notifications for end-to-end customer journeys.
Aiding e-commerce companies in optimizing logistics operations, it provides real-time data integrations and performance insights, integrating with various carriers worldwide to present delivery analytics.
Pricing: Available upon request
10. Shipwell
Website: Shipwell
Target audience: Freight brokers, manufacturers, wholesalers and retailers
Shipwell integrates freight visibility with a transportation management system for efficiency and scalability.
The platform offers carrier management, route optimization, freight audit, and reporting capabilities. It combines automation and collaboration features to help streamline shipping. Businesses can track shipments across all transportation modes, from pickup to delivery.
Pricing: Available upon request
11. LateShipment
Website: LateShipment
Target audience: Small businesses, SMBs, and enterprise brands
LateShipment focuses on delivery experience management. This cloud-based post-purchase platform for retail shippers helps track deliveries and manage returns.
Additionally, it automates shipping refunds for various service failures and billing errors. Providing tools for issue resolution, it aims to enhance the customer experience.
Pricing: Starts at $0.05 per shipment
12. WeSupply Labs
Website: WeSupply Labs
Target audience: E-commerce businesses
WeSupply Labs deals with post-purchase customer engagement levels for online sales. It’s designed to help reduce customer service inquiries and improve the overall shopping experience.
Through real-time tracking and estimated delivery dates, its integrated services also offer a shipping visibility solution.
Pricing: Between $40 – $100 per month for different plans with a custom ‘Enterprise’ plan
13. Convey
Website: Convey
Target audience: Retailers and logistics companies
Convey aims to lower call center costs through proactive exception resolution and customer communication. It offers configurable tracking pages and alerts to help with the e-commerce delivery experience.
Pricing: Available upon request
14. PitneyTrack™ Inbound (previously SendSuite)
Website: PitneyTrack™ Inbound
Target audience: Enterprises and businesses with complex logistics
PitneyTrack Inbound by Pitney Bowes offers a solution for managing inbound and outbound packages.
When in need of tracking and security, this tool assists with safe parcel handling. The tool also helps to reduce WISMO inquiries and call centre expenses by implementing proactive customer notifications and resolving shipment exceptions more efficiently.
Pricing: Available upon request
15. Detrack
Website: Detrack
Target audience: Businesses of various sizes, including retailers and 3PL couriers
Detrack facilitates delivery management for businesses by centralizing shipment tracking.
Businesses can monitor shipment statuses, alongside features like route optimization and real-time tracking. This aims to streamline delivery processes and improve on-time order fulfillment with proof of delivery that in turn helps to improve customer satisfaction.
Pricing: Starts at $29 per vehicle per month with a custom ‘Enterprise’ plan
Get started with Sendcloud’s shipment tracking software today
Ready to optimize your delivery experience with advanced shipping tracking? Sendcloud’s software provides you with smart parcel shipment information, allowing you to connect to any system without the hassle of changing your current setup.
With Sendcloud, you gain a full overview of unified shipping statuses for all carriers, real-time insights into delivery issues, and the ability to automate customer updates by setting up triggers for delivery exceptions and delays.
“Thanks to Sendcloud, we’ve seen a 35% decrease in ‘Where is my order?’ questions over the last year, and 9 out of 10 customers say they appreciate proactive delivery communication.” – Carel van Boetzelaer, CEO of World Wide Lighting
Request a free demo to discover more and improve delivery performance for more satisfied customers today!
FAQ
Who can benefit from shipment tracking software?
Any business that ships goods can benefit from shipment tracking software. Whether you’re an emerging e-commerce start-up, a bustling retail giant, or a logistics titan, this software ensures transparency and reliability in your supply chain. Managing large volumes of shipments manually can be a nightmare.
Additionally, your customers will appreciate it too, as 90% of shoppers check their parcel status at least once. Providing transparent and accessible tracking information puts your customers at ease, helping them know when to expect their parcels and increasing the likelihood of successful first delivery attempts.
What factors are used to evaluate package tracking software?
When evaluating shipment tracking software tools for 2024, consider these key factors:
- Accuracy of tracking information
- Frequency of delivery updates
- Availability of customer support
- Cost-effectiveness of the solution
- Ability to integrate with existing systems and processes
- Robustness of analytics and reporting features for actionable insights
How do you choose the best shipment tracking software for your business?
To choose the best shipment tracking software, follow these three key steps:
- Identify your primary pain points: Note if your issues are due to lack of visibility into shipment statuses, customer dissatisfaction from delayed deliveries, or inefficiencies in handling shipping exceptions.
- Match these needs with the features offered: Consider your business needs and budget in relation to the software’s pricing. Don’t forget to evaluate the scalability of the solution.
- Opt for a trial or demo: Whenever possible, arrange for a demo to ensure the software meets your expectations and can seamlessly integrate with your operations.
