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Support automation in e-commerce: A smarter way to handle delivery issues

Every online order has a journey. From click to delivery. But when things go wrong, support teams end up firefighting. At Sendcloud, we found that up to 5.8% of parcels face issues while delivery costs keep climbing. In this blog, you’ll discover why retailers still manage delivery problems manually and how support automation helps teams move from reactive to proactive issue management.

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