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DELIVERY MANAGEMENT SOFTWARE

Connect checkout, shipping and post-purchase with one modular platform

Shipping across carriers and markets creates complex processes, more exceptions, and greater pressure on your teams. Sendcloud Enterprise connects the full delivery journey in a single API-first platform so you can scale without adding tools or complexity.

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Logistics complexity shouldn’t slow you down

When your logistics processes aren’t connected, delivery management becomes reactive. Sendcloud Enterprise is tailored to every step of delivery, built on three foundations designed to keep operations moving at any shipping volume.

Real-time, unified data

Shipping shouldn’t be a black box. Get a single view of carrier performance, shipping costs, and returns across every market, with predictive insights that help your team act before problems escalate.

Modular by design

Delivery stacks get complex when you scale. Use only what you need, from checkout to claims, while keeping everything connected with stable APIs and 100+ integrations from WMS and ERP to e-commerce platforms.

Proactive issue management

Most platforms are built for delivery going right. But exceptions are inevitable at scale. With Sendcloud Enterprise you detect issues early, automate customer communication, and manage claims in one place.

Delivery results that matter for e-commerce, operations and support

Up to 5%

Cost savings through data-driven delivery optimizations

2-4%

Percentage point conversion uplift from flexible delivery

30-50%

Fewer WISMO calls with proactive delivery updates

Up to 60%

Less time spent on handling delivery claims

170+

Stable carrier connections to save engineering time

END-TO-END DELIVERY MANAGEMENT

Improve every step of your logistics

Delivery performance impacts multiple teams. Equip logistics, CX and operations with shared visibility, automation and customer-facing tools to reduce manual work and improve the customer experience.

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Checkout

Increase checkout conversion with dynamic delivery options, carrier flexibility and a conversion-focused checkout experience aligned with local market expectations.

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Shipping

Scale multi-carrier shipping and reduce manual work with automated labels, carrier routing and customs documentation through API-first workflows.

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Intelligence

Improve delivery reliability and reduce avoidable costs with real-time carrier performance and return insights that help you detect recurring issues early.

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Tracking

Reduce WISMO and improve customer satisfaction with branded tracking and proactive, personalized delivery updates across all carriers.

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Claims

Relieve support pressure and recover revenue by automating claims and carrier communication before customers escalate delivery issues.

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Returns

Reduce return handling time and improve customer experience with a configurable portal and custom return rules designed for cross-border operations.

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“Sendcloud gives us more control. What could easily add up to €60,000 a month in unnoticed delivery issues, we now catch within a day or two.”

Guus van NunenCOO, XXL Nutrition

CHECKOUT

Turn delivery choice into checkout conversion

22% of shoppers abandon their cart when delivery options fall short. Let customers decide how and when their order should be shipped.

  • Offer a mix of carriers, 390k+ pick-up points, nominated day delivery, and more
  • Dynamically display carriers based on cost, speed and destination
  • Make changes without developers needed to touch your checkout
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SHIPPING

Scale multi-carrier shipping without added complexity

66% of online shoppers would leave an online store due to high costs or slow delivery. Configure, automate, and optimize every step of shipping.

  • Generate labels across 170+ carriers for all sales channels in one place
  • Enable new carriers quickly using your own carrier contracts or Sendcloud’s rates
  • Automate customs documentation and support paperless trade when available
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POST-PURCHASE

Cut delivery handling costs while improving the customer experience

Intelligence

Track beyond carrier basics with real-time insights

Gain a unified view of shipping, returns and cost analytics across carriers and markets to improve operations, costs and your carrier strategy.

  • Compare on-time delivery rates and detect underperforming lanes
  • Spot recurring exceptions to secure better deals with carriers
  • Identify carriers with higher return rates and fix delivery-related return reasons
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Tracking

Reduce WISMO with proactive communication

Keep customers informed with branded tracking updates across all carriers, reducing reactive support and improving delivery transparency.

  • Send personalized and branded delivery updates across 170+ carriers
  • Detect delays and exceptions before your customers do
  • Trigger customer communication based on custom shipment events
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Returns

Automate returns and retain more customers

Offer a configurable, branded returns portal with custom rules to reduce handling time and improve customer experience.

  • Offer a branded, self-service return experience for your customers
  • Apply custom return rules by market, carrier or product
  • Connect trusted return partners to automate workflows and sync data
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Claims

Handle delivery issues and claims faster

Detect delivery issues early and automate carrier claims and communication to reduce support workload and recover lost revenue.

  • Automatically detect and flag delivery issues
  • Create and manage carrier claims from one central workflow
  • Recover refunds faster and reduce manual handling time
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Shipping

How a centralized shipping setup helped XXL Nutrition cut dev time and minimize support tickets

Discover how XXL built an efficient and scalable shipping engine with Sendcloud to reduce development time, shipping costs and support pressure.

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“Even when we pass the million-parcel mark, we want to feel in control. That’s what Sendcloud enables. It helps us keep shipping smart as we scale.”

Guus van Nunen

COO, XXL Nutrition

Shipping

How Online Plastics Group gained full control of multi-carrier shipping across Europe

With thousands of parcels shipped across Europe every week, OPG needed more visibility, better control of multi-carrier shipping, and an easier way to handle claims at scale.

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“Switching carriers is easy, setting up new ones takes only a few days, and claims run automatically. This helps us stay flexible while keeping our team lean and focused on growth”

Max Bisseling

CTO, Online Plastic Group

Post-Purchase

How Boots grew orders 58% by fixing shipping

By connecting every step of their shipping process, they increased order volume by 58% and significantly reduced support calls.

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“Since we implemented Sendcloud, our customer reviews have gone up and the number of customer service questions has gone down. This is partly due to the fact that customers are now well-informed about the status of their parcel.”

Flexible APIs to power your existing logistics

Reduce development effort and speed up time to market with flexible APIs that connect core shipping capabilities to your WMS, ERP, custom systems and marketplaces.

Shipping API

Get rates, create shipments, download labels, configure webhooks, schedule pickups, and more.

Full documentation

Tracking API

Track parcels in real time, retrieve delivery timestamps, and consolidate statuses in an easy-to-read format.

Full documentation

Returns API

Build your own return portal, find the closest service point, create return shipments, and download return labels.

Full documentation

Checkout API

Offer nominated day, same-day, standard, and service point delivery based on the cart criteria.

Full documentation

Improve all your delivery operations with ease

Every Enterprise setup is unique. With Sendcloud Enterprise you get the flexibility and expertise to improve every step of e-commerce logistics.

Flexible APIs and 100+ out-of-the box integrations across your existing tools
Enterprise-grade support and guided onboarding
Strategic advice and committed-use benefits