🕒 40 MIN
Content
In this panel discussion, we’ll cover actionable steps to reduce returns, enhance your return process, and make data-driven decisions to improve the customer experience.
Key Topics:
✓ Data-driven decisions: Use return data and customer feedback to identify trends, update product descriptions, and reduce future returns.
✓ Flexibility: Provide various carrier options to improve the customer experience by matching expectations in different countries.
✓ Transparency: Clearly communicate the return process, costs, and FAQs to educate the customer and avoid confusion.
✓ Smooth process: Get a simple return portal that allows customers to easily exchange items and return products.
Watch now
Speakers
Jeroen Bijnens
Omni-channel & Brand manager
Bouncewear
Karel Cardinaels
Managing Partner
Radikal
Nick Buddingh
Senior Partner Manager
Sendcloud
