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DELIVERY MANAGEMENT SOFTWARE

E-commerce delivery management software built for CX, not just logistics

Don’t settle for basic carrier integrations. Sendcloud Enterprise optimizes the full delivery flow to help ops, support, and CX teams deliver on customer expectations, reduce shipping costs and manage exceptions faster.

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Shipping with measurable impact from purchase to doorstep
(and beyond)

Up to 5%

Cost savings through data-driven delivery optimizations

up to 5%

More checkout conversions with flexible delivery

up to 50%

Fewer WISMO calls with proactive delivery updates

up to 60%

Less time spent on handling delivery claims

160%

Stable carrier connections to save engineering time

For e-commerce businesses scaling fast across borders and volumes

Brands & Retailers

For fast-scaling retailers shipping 30,000+ parcels a month that want to turn delivery into a customer experience driver, not a support burden.

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Marketplaces

For C2C and B2B/B2C platforms with cross-border sellers and growing order volumes that want to turn delivery into a competitive advantage, not a technical bottleneck.

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3PL/4PL providers

For fulfillment centers, WMS providers and logistics companies helping e-commerce brands scale cross-border without complex integrations or individual carrier setups.

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END-TO-END DELIVERY MANAGEMENT

Improve every step of your logistics operations

From checkout to claims, Sendcloud Enterprise helps you improve conversion, cut support load, and increase customer satisfaction. All while keeping your shipping operations fully in sync.

Dynamic Checkout

Increase checkout conversion by giving customers control over how and when they receive their order, from nominated day to same-day, standard, or service point delivery.

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Label Generation

Let customers handle returns on their own while you save time, update stock automatically, and gain insights to reduce future returns.

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Exception Management

Turn smart shipping data into better decisions. Track carrier performance and get real-time insights to improve delivery, reduce costs, and increase negotiation power.

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Support Automation

Handle delivery issues and claims automatically with carriers and keep customers informed. Save time, cut costs, and ease your support workload.

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Returns Management

Track parcels in real time, retrieve delivery timestamps, and consolidate statuses in an easy-to-read format.

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Shipping Intelligence

Build your own return portal, find the closest service point, create return shipments, and download return labels.

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“Sendcloud gives us more control. What could easily add up to €60,000 a month in unnoticed issues, we now catch within a day or two.”

Guus van NunenCOO, XXL Nutrition

SUPPORT AUTOMATION

Let delivery issues and claims handle themselves

Shift from manual claims to proactive issue handling. Automate carrier follow-ups, inform customers, and reduce FTEs managing delivery issues.

  • Automate the case creation and follow-up process
  • Decrease customer touchpoints with proactive status updates and alerts
  • Resolve more claims and get carrier refunds faster

SHIPPING INTELLIGENCE

Cut carrier guesswork with smart shipping insights

Stop relying on carrier promises. Use real-time data and recommendations to cut costs, reduce delays, and negotiate with confidence.

  • Choose the best carrier for every shipment with tailored recommendations
  • Lower your total cost of shipping and avoid overcharges
  • Fix delivery issues before they escalate with predictive insights

MULTI-CARRIER DELIVERY

Make shipping the reason customers come back

Meet modern consumer expectations with clear, convenient, and customer-first delivery experiences before, during and after shipping orders.

  • Convert more at checkout with 100+ carriers and 7,000+ shipping options
  • Reduce WISMO with proactive and branded tracking updates
  • Retain more customers through self-service returns

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Health & Beauty

How XXL Nutrition streamlined shipping and fueled 40% growth

Discover how XXL Nutrition reduced label errors, shipped more parcels, and optimized checkout conversions, leading to 40% annual revenue growth.

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“Since we implemented Sendcloud, our customer reviews have gone up, and the number of customer service inquiries has decreased.”

Guus van Nunen

COO, XXL Nutrition

Say goodbye to complex
logistics processes

Let our experts help you integrate your e-commerce systems and gain control over every step of delivery.

Custom integrations for WMS, ERP, and marketplaces
Dedicated support and hands-on onboarding
Strategic advice, reviews, and committed-use benefits