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Does your online store regularly ship small packages (weighing up to 2 kilograms) containing lower-value items? Do you need a cost-effective way to ship multiple packages all at once? Are you interested in flexible shipping options and international shipping? Choosing the right delivery company can be a daunting task. In this article, we look at what DHL GLOBALMAIL is and how it can serve as a powerful tool for shipping your online store’s products to customers around the world.

What is Deutsche Post International (DHL GLOBALMAIL)?

dhl global mail

DHL GLOBALMAIL allows you to bulk-ship multiple small packages to international recipients. It is a shipping method offered by Deutsche Post in collaboration with DHL Express.  

The two services available with this shipping method are Packet Priority and Packet Tracked. Both offer the same core services, with Packet Tracked offering extra tracking, required signature, and slightly faster delivery times.

Here’s how it works:

You individually box and address all the small packages you want to ship using a Deutsche Post shipping label for each one. Then place these small packages inside of one large shipping box or bag.

Using a DHL GLOBALMAIL airway bill, you ship this large shipping box or bag directly to the Deutsche Post International Mail Centre in Frankfurt, Germany. DHL Express also offers a free pick-up with this service, meaning you just have to wait for the driver to come and collect your bulk package.

Once it arrives there, Deutsche Post opens the large package and then ships each of the individual packages onward to their destination countries around the world.

Upon arrival in their destination countries, the packages are carried by local postal services to their recipients’ addresses.

By shipping directly to the Deutsche Post International sorting centre during the first portion of the package’s journey, you reduce shipping times. Meanwhile, DHL Express’s partnerships with a vast network of local postal carriers save you money. Sounds pretty good, right?

The service also allows you to easily track the delivery status while shipping to many countries. That means you know your bulk international shipments are in reliable hands.

dhl global mailWhat are the advantages of DHL GLOBALMAIL?

DHL GLOBALMAIL is designed to give commercial bulk-shippers like you an economical way to get small, lower-cost products to paying customers around the world. That makes it a convenient, cost-effective international logistics option.

It saves you time and money as a retailer, and these benefits pass on to your customers, who in turn reward you with repeat business and referrals.

Below you’ll find out more about some of the advantages that this shipping method can offer you as an online retailer.

International delivery at a bargain price

Every online retailer knows the importance of reliable delivery. It’s more important than ever to get your products into your customers’ hands quickly, before they turn to other suppliers.

While not as fast as DHL EXPRESS service, DHL GLOBALMAIL still offers relatively fast deliveries throughout the world. Here is an indication of how quickly you can get your products delivered if you’re shipping using the Tracked shipping service:

  • Shipment to Germany: 2- 4 Days
  • Shipment to the rest of Europe: 3 – 6 Days
  • Shipment to USA & Canada: 5 – 9 Days
  • Shipment to the rest of the world: 6 – 13 Days

Compared to the times listed abovethe standard Packet service delivery times take about 2-3 days longer for shipments to Europe, and 7-10 days longer for shipments to North America and the rest of the world.

DHL GLOBALMAIL also offers great value for money, but therefore it is not the fastest solution on the market. But it does offer a low-cost bulk-shipping model that can be advantageous for all your lower value products.

Easy to ship multiple packages at once

The main advantage of DHL GLOBALMAIL for your e-commerce store is the possibility of easily bulk-shipping multiple packages, even if they are addressed to many different destination countries. You can individually package and label all your small packages for shipment, then simply combine them into one large shipping box or bag.

This mean, with just one single DHL airway bill, you’re ready to ship all these packages at once.

Tracking available

If you’re reluctant to hand over your packages to local postal services, don’t be! If you choose to ship with DHL GLOBALMAIL Tracked, you have the option to enable tracking on your packages when shipping to over 50 countries, including the world’s most important retail markets.

You can also be compensated for up to £30.00 in case a tracked package is lost or damaged during the shipping process.

If a package fails to deliver, your package will be returned to you.

If you are looking for an even lower-cost option, you can use Deutsche Post International to ship without tracking to more than 220 countries around the world.

This gives you a cost-effective option for shipping to virtually any country in the world. While tracking is not included in this method, you will still receive undelivered items back. And since DHL GLOBALMAIL specialises in shipping lower-value, lightweight items, your business may be willing the take the risk of shipping these without more expensive tracking options anyway.

What are the conditions for using DHL GLOBALMAIL?

To use the services, your business needs to have an active account with both DHL Express and Deutsche Post. This is easily set up (see “How can I get started with Deutsche Post International” below).

Once you’ve got your accounts set up, you’re ready to start shipping via Deutsche Post International. Just remember: there are a few conditions that apply. Below is an overview of the most important of these.

Size and weight limits

The individual packages sent in bulk via DHL are subject to the following size and weight limits:

  • Maximum weight: 2 kg
  • Minimum dimensions: 14 cm x 9 cm
  • Maximum dimensions: Length + width + height must not exceed 90 cm
  • No dimension can exceed 60 cm
  • For rolls/tubes: Length + 2x the diameter must be no greater than 104 cm

As you can see, these are fairly small packages. But this is the main advantage of DHL Global, particularly for online retailers who specialise in smaller, lightweight merchandise, such as clothing, books and personal care products.

Remember: when shipping with DHL GLOBALMAIL Tracking service, your packages are insured at a value of up to £30.00. That means this shipping method is ideal for lower-value merchandise. If you have higher value products, consider adding additional coverage, like the Sendcloud Insurance.

Remember that each of these smaller packages must be addressed with an individual Deutsche Post (DP) shipping label before shipping it to the Deutsche Post International Mail Centre in Frankfurt, Germany.

Airway bill

Once you’ve got your individually addressed smaller packages ready to send, package them all inside a large box or shipping bag.

Based on the weight of this box or bag, you’ll create a single DHL Express airway bill. This airway bill will cover the full contents of the container for its shipment to the Deutsche Post sorting centre in Frankfurt.

Using Sendcloud, you can easily generate a DHL airway bill to use for your bulk shipment.

This airway bill also enables you to track the status of the bulk shipment until it arrives in Frankfurt, even if you chose to ship the individual packages without tracking.

Customs documentation for international shipping

As with any international shipment, it’s still important to use the correct international shipping documents.

Your large outer box shipped to Frankfurt won’t need to clear customs, if you are shipping from within the European Union. However, each of the individual packages inside must contain the proper customs documentations based on the final destination to which they are heading. 

customs documentation

How can I get started with DHL GLOBALMAIL?

DHL GLOBALMAIL could be the right shipping method to help grow your international e-commerce business. It’s easy to see why so many e-retailers are embracing the system.

For relatively low prices, you get access to virtually every postal system in the world. You also have the option to opt for faster shipping with tracking and the built-in insurance, if you prefer. 

Getting started with DHL GLOBALMAIL is also easy. Simply contact Sendcloud by reaching out to your account manager or the customer success team to help set up all the necessary contracts. We will make sure you’ve got the right DHL Express and Deutsche Post accounts to give you access to the shipping option in your Sendcloud Panel.

Then, you are ready to easily create the individual shipping labels and the single airway bill that you’ll need to do a bulk shipment. After that, your global mail is ready for the global market. 

Want to know more about how Sendcloud works? Don’t hesitate to get in touch, or sign up for free now!


  • Brennan Sloniker says:

    Its been 48 hours and my tracking number still wont work and i cant get a reply by email im starting to loise fath in this company

    • Stephanie Butcher says:

      Hi Brennan,

      I’m sorry to hear this, and apologise for any inconvenience this has caused you. I will highlight your case to our customer service team, and request that they look into the issue ASAP. Thank you for your patience, and again we apologise for the trouble.

  • Colin says:

    I’m in Australia, is this the same setup and sign up process?

    • Stephanie Butcher says:

      Hi Colin,

      Wow, it’s great to hear from you from all the way in Australia! Unfortunately, as much as we’d love to help businesses with their shipping in every country, our business operations haven’t expanded yet to Australia. Currently, we’re present in the Netherlands, Belgium, France, Spain, Italy, Germany, and Austria. Therefore, if your business is operating internationally and you have a warehouse situated in one of these locations, then our services might be viable for you. Signing up is completely free, so you can always create an account and check out what we have to offer in our platform. Again, thanks for your interest, and you’ll be the first to hear when we ever expand to Australia!

  • Jeff Sluijter says:

    When I buy in the US, there is sometimes an option being offered to pay Customs and Duties in advance, i.e. simultaneously with the purchase. Also DHL provides this option. This goes well in case DHL delivers to DHL in The Netherlands. But I had now twice the experience that DHL first delivered to Frankfurt and had the end delivery take place via PostNL, the Dutch Postal agency. PostNL had me pay the Customs and Duties again upon delivery, so twice. This is obviously not how it should work. Either PostNl should recognise the prepayment or if that is too complicated, DHL should STOP providing this service in case they use other end couriers. This is plain THEFT.

    • Stephanie Butcher says:

      Hi Jeff,

      Thanks for your reply and for sharing your experiences. I’m sorry to hear you’ve had issues with this service. At Sendcloud we don’t offer a way to pre-pay for customs and duties in advance. But, if you’ve experienced this with other providers, then we advise you to definitely contact your account manager or contact person at DHL to get to the bottom of the problem. Something else you could consider is to pass the responsibility of the customs charges to your customers by using a different Incoterm. This means your customers will receive the charge once the package clears customs, but just ensure to proactively inform your customers of this incoming charge before and during the buying and shipping process.

  • Wobodo Precious says:

    This company DHL has made me lose hope and patience on them for over a month plus my stuff has arrived Italy here but for them to deliver it to me is a problem. Am just disappointed. Is obvious

    • Stephanie Butcher says:

      Hi, we’re sorry to hear you’ve experienced these issues. If you’re still struggling with a problem, we recommend getting directly in touch with DHL’s customer service and raising the issue with them to find a solution. Wishing you luck with finding a resolution!

  • Aa says:

    Already 13days passed
    Wheres my package???

    • Stephanie Butcher says:

      Hi, we’re sorry to hear your experiencing delays with your package. We recommend getting directly in touch with your carrier’s customer service to track your package and trace the reason for this delay. Wishing you luck with resolving the issue!

  • Aletta says:

    Already a month passed and i still haven’t received my package and the local tracking number UV025695136DE is still not active …this is really not professional
    where is my package.
    when will i get it

    • Stephanie Butcher says:

      Hi Aletta, We’re sorry to hear you’re experiencing this delay. To give you some more information, we’re actually a software platform that helps e-commerce stores to automate their shipping process. However, this means we are not responsible for the actual shipments, so we do not have the specific shipping information. Therefore, to try to resolve this issue, we recommend you get in touch with the customer service of the carrier handling your package OR the retailer you purchased the product from. We hope this helps and that you are able to resolve this problem and get your package!

  • Madia Kunateh says:

    Has DHL tripled their charges in Pakistan? I purchased goods and paid the shipping cost. Now the supplier is asking me to pay twice the amount I have paid already.

    • Stephanie Butcher says:

      Hi Madia,

      Sorry to hear you’re struggling with this. If you are are a customer with Sendcloud, I would advise you to get in touch with our customer service team to discuss the situation. If you are not a customer with Sendcloud, then my best advice is to get directly in touch with DHL to discuss this, and what the charges are specifically for with this case.
      Wishing you luck in resolving this issue!

  • imran says:

    hello…why my number tracking still on your logistic process after 25days no status update shipment were my item now…estimate delivery expired on ebay but item still didn’t arrive from germany to malaysia…

    • Stephanie Butcher says:

      Hi, thanks for getting in touch with us about this issue. To give you some more information, we’re actually a software platform that helps e-commerce stores to automate their shipping process. However, this means we are not responsible for the actual shipments, so we do not have the specific shipping information. Therefore, to try to resolve this issue, we recommend you get in touch with the customer service of the carrier handling your package OR the retailer you purchased the product from. We hope this helps and that you are able to resolve this problem and get your package! If, in this case, you are in fact a customer of Sendcloud, then please get in touch directly with our customer service team and they can help with this issue.
      Wishing you luck in resolving your issue!

  • Melvyn M Tuggle says:

    I will NEVER use your services again. It has been 13 days and USPS is still waiting for package delivery to start the tracking. Country of origin is China.
    I was purchasing the item for a birthday gift. I will be lucky to get it before Christmas

    • Mariëlle Markgraaff says:

      Hi Melvyn,

      We’re really sorry you’re experiencing this issue, but we’re Sendcloud, a logistics software for e-commerce customers. So we’re not this carrier and we don’t handle their shipments.

      We advise you get directly in touch with the carrier to try to solve this issue. We wish you all the luck!

      Kind regards,


  • Peter Mitchell says:

    Your service is the worst I have seen in Jamaica. I sent a package to Jamaica from Trinidad on October 26th, to my sister containing a tablets for my daughter online school and to this point she is yet to receive it. I have made several calls which are very expensive to your offices to address the matter. Only to be asked for the same information over and over again. Please see how best you can resolve this issue.

    • Stephanie Butcher says:

      Hi Peter,

      I’m so sorry to hear you’re having these difficulties with your package. However, we are a software company called Sendcloud. We help e-commerce stores with their logistics process, which is why we provide information about carriers and shipping services on our website. However, we are not actually a delivery company and we do not handle any shipments like your delivery. This means, we cannot help in this situation, and we advise you to get directly in touch with the delivery company who you shipped this package with to lodge your complaint and get a status update. I wish you all the best, and hope this problem is solved for you!

  • Harjeet says:

    I ordered my parcel from USA to Canada. It was ordered on April 2, 2021. Today it has been 8 days and when I track my parcel, it is not showing its location. Why is so?

    • Senna Cobben says:

      Hi Harjeet,

      Thank you for your message! I’m sorry to hear that your shipment got delayed.. To find out what’s going on or to start an investigation with the carrier, you actually need to contact the sender of your shipment. They should be able to start an investigation with the carrier if needed. I hope this helps, and good luck with your parcel!

      – Senna

  • Andrew van der Merwe says:

    Is there a service like this from South Africa? It would solve a problem for me nicely if I could send to Europe, the US and Japan in this way.

    • Stephanie Butcher says:

      Hi Andrew,

      As we are not active in the market of South Africa, I’m afraid I don’t have a lot of knowledge of the shipping services available to you in that country. However, a little research shows that this particular service (DHL Globalmail) might not be available in that region. What I suggest doing is contacting the South African department of DHL Express and asking them what services are available for you to ship to the US, Japan and elsewhere, and if there are any methods that operate in the same way as this one.

      Sorry I could not assist you further, but I wish you luck in finding a solution! 🙂

  • jennifer says:

    i have a package ordered from amazon..According to the live tracking its already delivered but i didnt received the package..i even asked my neighbors and noone has received it..all i saw is that they delivered the package..Not written where did they leave it or receive the sad..i’ve been waiting for that package for a very long time and still wont have it

    • Stephanie Butcher says:

      Hi Jennifer,

      I’m sorry to hear you’re struggling with Amazon. Unfortunately, I can’t help or track any of your products as we are not Amazon, or the carrier shipping your product. However, I can advise that you contact Amazon’s customer service directly. You can do this in your Amazon account, and accessing Your Orders. In my personal experience, Amazon have been very quick at responding and will sort out a replacement order or give you a refund.

      Best of luck with your missing package!