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SHIPPING INTELLIGENCE

The smart shipping data you need to improve delivery performance

Hidden carrier performance issues can drain your budget and damage customer trust. Shipping Intelligence gives you the data to benchmark performance, resolve delivery disruptions fast, audit invoices, and negotiate better rates.

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Take the guesswork out of shipping decisions

Know the difference between what your carriers promise and what they actually deliver. So you can make smarter shipping decisions to deliver on time, avoid overcharges and solve delivery problems fast.

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Analytics Suite

Understand how every part of your shipping process performs, from on-time deliveries and speed to return rates and costs.

Carrier Benchmarks

Benchmark carriers based on performance, cost, and speed, even against carriers you’re not working with yet.

Issues and Exceptions

Identify disruptions before customers notice. Predict delays, monitor exceptions, and trigger proactive communication.

Carrier SLAs

Set your shipping profile, monitor SLA breaches in real time, and use the insights to take action or renegotiate with carriers.

Calculated Events

Detect issues carriers don’t report. Identify delays, missed handovers, and parcels that haven’t moved with smart calculations.

Data Warehouses

Send structured shipping data to your existing systems, from WMS to customer service platforms for complete visibility.

Full visibility into every part of your shipping process

SHIPPING ANALYTICS

Optimize shipping and improve reliability

Understand how carriers really perform and choose the best carriers and shipping lanes to deliver faster and smarter.

Compare on-time delivery rates and spot underperformers
Select the fastest shipping lanes based on actual transit times
Detect recurring exceptions to fix operational bottlenecks

RETURNS ANALYTICS

Minimize returns and improve retention

Returns are often a big hassle, but with analytics you can identify what’s the main reason for returns so you can take action before they happen.

Spot and fix the top reasons for returns to improve the product experience
Optimize descriptions, sizing guides, and delivery expectations
Identify carriers with higher return rates and fix delivery-related return reasons

COST ANALYTICS

Control costs and reduce surcharges

Analyze detailed shipping costs and surcharge data across all carriers and shipments.

Analyze trends in average shipping costs, per carrier and route
Optimize packaging and shipping methods to reduce surcharges
Secure better surcharge deals with carriers based on data-backed talks

”“We’ve got our Trustpilot and CSAT scores up in 6 months. Moreover, insights into carrier performance allow us to negotiate better terms with the carriers.”

Alex FormicolaCustomer Support Lead - Rosefield

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CARRIER BENCHMARKS

Compare all carriers on cost, speed and reliability

Discover how your carriers really perform and compare them to other carriers, even the ones you don’t use. Use reliable insights to improve your carrier portfolio, choose the best-suited carriers and cut shipping costs.

Review how carrier performance impacts your business
Benchmark your carrier(s) with Sendcloud’s full dataset
Evaluate carriers objectively and choose the best ones for your business

ISSUES AND EXCEPTIONS

Don’t wait for customers to flag delivery issues

Solve delivery issues before your customers notice with predicted delays and the estimated time of delivery. When things go off track, stay in charge by keeping customers informed with automatic updates.

Access real-time insights into delivery issues and predictions
Get a full overview of parcel statuses for all carriers
Automate customer service using triggers

CARRIER SLA’s

Turn actual delivery performance into leverage

Automatically monitor whether carriers deliver on their promises. From missed delivery windows to transit delays. Finally, it becomes easy to track SLA breaches so you can enter negotiations with confidence.

Know exactly when carriers miss delivery promises
Spot recurring issues by region or shipping method
Support your case with hard numbers when negotiating rates

DATA WAREHOUSE INTEGRATION

Feed tracking data to all your preferred systems

Forget about changing your own setup or using multiple tabs to get a grip on shipping. Connect standardized carrier data to your e-commerce software, TMS, WMS, and customer service software.

Enrich your existing dashboards with real-time shipping data
Combine smart shipping insights with your order and customer data
Power automation with unified carrier and tracking data

Get the insights you need to act faster, negotiate better and deliver on time

Shipping performance impacts your bottom line. Shipping Intelligence helps you increase customer satisfaction, cut costs, and scale with confidence.

Match the right carrier to every shipment
Resolve problems before they impact customers
Strengthen your negotiation position with unified carrier data