The blog about e-commerce and Logistics

E-commerce Logistics Trends

How to implement a Connected Shipping strategy: A step-by-step guide

Shipping used to be simple: pack an order, slap on a label, hand it off to a carrier, done. But in today’s world, shipping is no longer just about getting…

Ashley HerbertFebruary 25, 2025

E-commerce Logistics Trends

What is Connected Shipping? A complete guide

Working in e-commerce means juggling countless tasks—orders coming in, customer inquiries flooding your inbox, and of course, shipping. You know that delivering the perfect customer experience is key, but something…

Ashley HerbertFebruary 18, 2025

woman calculating the total cost of shipping

Shipping Intelligence Enterprise

The Total Cost of Shipping: A guide to cutting hidden costs and growing profits

Think getting the cheapest shipping rates is an easy/obvious decision? Think again. That low-cost carrier contract might look like a win at first—until things start to go wrong. Suddenly, there…

SerenaFebruary 11, 2025

sad kermit experiencing post purchase dissonance with 100-euro bill and shopping bags in hands

E-commerce Logistics

Post-purchase dissonance: What it is and how to overcome it

If you work in e-commerce customer service, you know that handling complaints, WISMO inquiries, and managing support workloads is part of the job. But did you know that a whopping…

[email protected]January 30, 2025

Trends

E-commerce trends 2025: Six strategies for growing your business

2025 is set to be a pivotal year for e-commerce—consumer expectations are evolving, technology is advancing, and sustainability is no longer optional. Add tougher competition and economic uncertainty into the…

Kate MakulovaDecember 23, 2024

E-commerce Logistics Enterprise

12 ways to reduce WISMO and improve your e-commerce customer experience

If you run an e-commerce store or manage a customer service team, you’ve likely faced this: a flood of “Where is my order?” (WISMO) calls and emails. It’s tiring for…

SerenaDecember 11, 2024

woman taking a parcel from a parcel locker

E-commerce Logistics Trends

How e-commerce can reduce shipping costs with out-of-home delivery

Let’s face it - it’s a tricky time to be running an e-commerce business. Inflation and economic uncertainty are causing consumers to tighten their belts and prioritize price in their…

Caitlin McCarthyDecember 4, 2024

E-commerce Logistics

Delivering a great post-purchase experience: A guide to boost customer loyalty and retention

Picture this: A customer just clicked “buy” on your site. They’re excited, expecting their order to arrive soon, but what happens next? The journey doesn’t end at checkout—it’s just beginning.…

[email protected]November 18, 2024

E-commerce Logistics Trends

Out-of-home delivery is an efficient last mile solution

The e-commerce industry is reaching a critical tipping point. As delivery volumes continue to climb, online retailers and logistics partners are facing a particular set of delivery challenges heading into…

Caitlin McCarthyNovember 13, 2024

E-commerce Logistics Trends

2024 Out-of-Home Delivery Survey: Customers want convenient delivery options

For retailers, outpacing the competition has never been more demanding. As McKinsey & Company noted, "the retail industry has seen as much disruption in the last 5 years as it…

Caitlin McCarthyOctober 24, 2024

E-commerce Logistics Trends

How out-of-home delivery is shaping the future of e-commerce

The number of parcel lockers up by 29% and service points up by 6% in 2023 alone.

Caitlin McCarthyOctober 24, 2024

Woman writing on a package at her desk with a notepad in her hand

E-commerce Returns International Shipping

Strengthening customer loyalty and brand reputation through an effective international returns process

In an increasingly globalized world, brands seeking to expand internationally face unique challenges and opportunities. One of the most critical aspects for achieving success in this context is having a…

Guest BlogOctober 4, 2024

International Shipping

How technology streamlines global operations: The case of We Are Knitters

As the world becomes more globalized, expanding a business internationally poses significant challenges for e-commerce brands. However, technology has emerged as a critical tool for making this process more efficient…

Guest BlogSeptember 27, 2024

International Shipping

Certificate of Origin: An Essential Customs Document Explained

A Certificate of Origin (CO) is a document that provides information about the country of manufacture for a product involved in international trade. This document certifies the non-preferential origin of…

[email protected]September 20, 2024

E-commerce Returns International Shipping

5 international returns tips for trouble-free processing

Did you know that 81% of online shoppers from Europe and the US regularly return a product when they're not satisfied? Returns come with big hassles for e-retailers. When it…

Zeldi SmuldersSeptember 10, 2024

International Shipping

EORI Number for Shipping: Application and Usage Explained

Do you sell products through your online store to non-EU countries like Norway, Russia, or Switzerland? Or are you planning to expand into international markets soon? Then you’ll need an…

[email protected]September 5, 2024

Shipping Intelligence Enterprise

How parcel audits can improve your business’s profitability

Shipping costs can seriously dent your revenue, especially when up to 20% of carrier invoices have expensive mistakes. These errors can lead to major overspending and reduce your profits. That’s…

SerenaAugust 23, 2024

featured img negotiating carrier contracts

Carriers Shipping Intelligence Enterprise

7 tips for negotiating shipping contracts for e-commerce

Efficient and cost-effective shipping is crucial for large e-commerce businesses. The delivery experience significantly influences customer satisfaction, and shipping costs heavily impact margins. Finding the best carrier rates is therefore…

SerenaAugust 13, 2024

International Shipping

International Shipping: A Guide For E-Commerce

The sound of a package being posted through the door is familiar to us all with almost 250 billion parcels sent internationally every year. Whatever your interests, open the internet…

[email protected]August 8, 2024

Shipping Intelligence Enterprise

6 Tips on carrier selection when shipping to multiple countries

Selecting the right carriers for your business is a daunting task, often done based on gut feelings and carrier pitch decks. Everyone promises you the best rates, transit times, and…

SerenaJuly 30, 2024

Carriers Shipping Intelligence Enterprise

Carrier parcel tracking: 4 ways to retrieve shipment data from carriers

Carrier parcel tracking is a crucial component of e-commerce and e-fulfilment operations. It improves customer satisfaction, reduces operational costs, enhances efficiency, and provides businesses with valuable insights for continuous improvement…

SerenaJuly 25, 2024

The blog about E-commerce and Logistics

Featured

Post-holiday returns: What January’s hidden peak season just taught you

How to implement a Connected Shipping strategy: A step-by-step guide

What is Connected Shipping? A complete guide

The Total Cost of Shipping: A guide to cutting hidden costs and growing profits

Post-purchase dissonance: What it is and how to overcome it

E-commerce trends 2025: Six strategies for growing your business

12 ways to reduce WISMO and improve your e-commerce customer experience

How e-commerce can reduce shipping costs with out-of-home delivery

Delivering a great post-purchase experience: A guide to boost customer loyalty and retention

Out-of-home delivery is an efficient last mile solution

2024 Out-of-Home Delivery Survey: Customers want convenient delivery options

How out-of-home delivery is shaping the future of e-commerce

Strengthening customer loyalty and brand reputation through an effective international returns process

How technology streamlines global operations: The case of We Are Knitters

Certificate of Origin: An Essential Customs Document Explained

5 international returns tips for trouble-free processing

EORI Number for Shipping: Application and Usage Explained

How parcel audits can improve your business’s profitability

7 tips for negotiating shipping contracts for e-commerce

International Shipping: A Guide For E-Commerce

6 Tips on carrier selection when shipping to multiple countries

Carrier parcel tracking: 4 ways to retrieve shipment data from carriers

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