The blog about e-commerce and Logistics

A male business owner works at his desk, laptop open with a Mondial Relay shipment tracking page visible. A couple of damaged or opened parcels sit nearby, along with packing tape and shipping labels. His expression shows mild frustration but also focus

How to file Chronopost claims for lost, damaged or delayed shipments

Imagine this: One of your best customers just placed a big order. You packed it up, shipped it with Chronopost, and marked it as done. A few days later, your…

Anna RouleauAugust 21, 2025

E-commerce Logistics

Solve the 8 most common e-commerce shipping problems

Do you find yourself losing sleep over lost and damaged parcels, or surprised by unexpected surcharges? When shipping problems pop up, they can quickly derail your day and eat into…

Zeldi SmuldersAugust 21, 2025

A female business owner works at her desk, laptop open with a DPD shipment tracking page visible. A couple of damaged or opened parcels sit nearby, along with packing tape and shipping labels. Her expression shows mild frustration but also focus—she’s clearly about to take control and start the claim process.

Support Automation

How to file Colissimo claims for lost, damaged or delayed shipments

Lost parcels. Damaged orders. Delayed deliveries. Delivery issues are stressful enough — but filing a claim with Colissimo? That can feel like a full-time job. If you're an e-commerce merchant…

Anna RouleauAugust 20, 2025

A female business owner works at her desk, laptop open with a DPD shipment tracking page visible. A couple of damaged and opened parcels sit nearby, along with packing tape and shipping labels.

Support Automation

How to file DPD claims for lost, damaged or delayed shipments

Shipping issues happen. Even with top carriers like DPD. Maybe a parcel never arrives. Maybe the contents are damaged. Either way, every claim you don’t file correctly is money left…

Anna RouleauAugust 20, 2025

A small business owner sits at their desk, laptop open with a DHL shipment tracking page on screen. Around them are a few damaged parcels or open boxes, packing materials scattered nearby. Their expression shows mild frustration mixed with determination—capturing the moment they’re ready to take action and file a claim.

Support Automation

How to file DHL claims for lost, damaged or delayed shipments

When a shipment goes wrong, your customer doesn't care whether it's a DHL Express parcel or a DHL eCommerce delivery. They just want it fixed. Fast. But as a merchant,…

Anna RouleauAugust 14, 2025

A small business owner at a desk, laptop open with a PostNL tracking page on screen, surrounded by a few damaged parcels or open boxes. Expression shows mild frustration, but not overly negative—balanced with a sense of “I’m about to fix this.”

Support Automation

How to file a PostNL claim for lost, damaged or delayed shipments

If you ship with PostNL as a business, you’ve likely experienced a delivery issue like damaged parcels, delayed deliveries, or worse, lost shipments. And let’s face it: filing a claim…

Anna RouleauAugust 13, 2025

Woman filing carrier claims manually looking slightly annoyed by all the effort

Support Automation

How to file carrier claims: a step-by-step guide for e-commerce brands

Carrier issues happen. Whether it's a lost package, a damaged shipment, or a delayed delivery, claims are part of running an e-commerce business. But when it comes time to actually…

Anna RouleauJuly 21, 2025

A warehouse employee is holding a product in his hand, looking confused. In front of him is an open package, and in the background are a packing table, boxes, and a scanner.

Support Automation

Misshipments explained: Causes, impact, and how to prevent them

One mistake, many consequences. Imagine your customer orders a phone case and receives a charger instead. A small mistake during packing suddenly turns into a refund request, a support ticket,…

Anna RouleauJune 19, 2025

E-commerce Logistics Trends

How delivery frustrations impact repeat purchases

There’s nothing more exciting than the moment your online order finally arrives. It’s the unboxing, the “aha” moment, that turns first-time buyers into loyal customers. For e-commerce brands, this is…

Ashley HerbertMay 20, 2025

online shopper getting parcel from locker

E-commerce Logistics Trends

The growing demand for flexibility: Why flexible delivery is essential for your e-commerce

Did you know that 70% of online shoppers abandon their carts right before checkout? It's a silent revenue killer. Depending on your monthly orders and average order value, this could…

Ashley HerbertMay 20, 2025

E-commerce Logistics Trends

Why delivery costs are a dealbreaker: What merchants need to know

Have you ever clicked away from an online store just before completing your purchase? For many consumers, high shipping costs are a significant factor in that decision. But here's the…

Ashley HerbertMay 19, 2025

A male support employee is holding an damaged package. In the background: shipping boxes, laptop, label printer.

Support Automation

Freight claims in e-commerce: A practical guide for shippers

Freight claims aren’t just a logistics issue — they directly impact customer experience and margins, and growth potential. In e-commerce, even a single lost or damaged parcel can mean losing…

Anna RouleauMay 9, 2025

Woman typing on Laptop with two screens, one showing an open support automation system, the other shipping with boxes

Support Automation Enterprise

Support automation in e-commerce: A smarter way to handle delivery issues

Every online order has a journey. It starts with a click. Then a packed box. Then a trip across logistics networks. But sometimes, something goes wrong: a lost parcel, a…

Anna RouleauMay 5, 2025

E-commerce Logistics

Post-purchase behavior: Turning buyers into loyal customers

We’ve all been there — you buy something and suddenly the excitement turns into questions. Did I make the right choice? Will it live up to the hype? That’s the…

rowankrauseApril 18, 2025

Women unboxing her parcel wih a big smile on her face

E-commerce Logistics

Unboxing experience: How to turn first impressions into repeat sales

You’ve done everything right: your product’s great, the checkout went smooth, and the shipping was fast. But then it happens: the package arrives, and…it's just a plain, dented box. Not…

[email protected]April 16, 2025

phone showing a branded tracking page as a post purchase upsell example

E-commerce Logistics

Post-purchase upsell: How to boost repeat sales without being pushy

You’ve sealed the deal. The order is placed. But before you high-five your team and move on—pause. Because the real magic? It starts after the checkout. Welcome to the post-purchase…

[email protected]April 11, 2025

Trends

Sendcloud Connect 2025 Recap | Global reach, local touch (Track 3)

Expanding internationally comes with its own set of challenges—but you don’t have to reinvent the wheel. In this track, we heard from global brands about their expansion journeys, the hurdles…

[email protected]March 25, 2025

Trends

Sendcloud Connect 2025 Recap | Behind the scenes of e-commerce (Track 2)

Scaling an e-commerce business isn’t just about growth—it’s about staying ahead. In this track, experts shared insights on AI-powered tools, multi-carrier strategies, and global solutions designed to future-proof your operations.…

[email protected]March 25, 2025

Trends

Sendcloud Connect 2025 Recap | Beyond customer expectations (Track 1)

Consumers expect a great experience, one that is fast, flexible, reliable, and increasingly more personal. This track explored how you can turn shipping into a competitive advantage and craft a…

[email protected]March 25, 2025

E-commerce Returns

The power of flexible returns: How store credit can save your business €150,000 in cash flow

Returns are no longer just a logistical headache—they're an opportunity. Picture this: A customer loves your brand, but the item they ordered isn’t quite right. Instead of asking for a…

Zeldi SmuldersMarch 18, 2025

E-commerce Logistics Trends

The tools you need to execute your Connected Shipping strategy

Remember when shipping was just slapping a label on a box and waving it goodbye? Yeah, those days are long gone. Today, customers expect a customer first approach—fast, flexible, and…

Ashley HerbertFebruary 26, 2025

The blog about E-commerce and Logistics

Featured

Post-holiday returns: What January’s hidden peak season just taught you

How to file Chronopost claims for lost, damaged or delayed shipments

Solve the 8 most common e-commerce shipping problems

How to file Colissimo claims for lost, damaged or delayed shipments

How to file DPD claims for lost, damaged or delayed shipments

How to file DHL claims for lost, damaged or delayed shipments

How to file a PostNL claim for lost, damaged or delayed shipments

How to file carrier claims: a step-by-step guide for e-commerce brands

Misshipments explained: Causes, impact, and how to prevent them

How delivery frustrations impact repeat purchases

The growing demand for flexibility: Why flexible delivery is essential for your e-commerce

Why delivery costs are a dealbreaker: What merchants need to know

Freight claims in e-commerce: A practical guide for shippers

Support automation in e-commerce: A smarter way to handle delivery issues

Post-purchase behavior: Turning buyers into loyal customers

Unboxing experience: How to turn first impressions into repeat sales

Post-purchase upsell: How to boost repeat sales without being pushy

Sendcloud Connect 2025 Recap | Global reach, local touch (Track 3)

Sendcloud Connect 2025 Recap | Behind the scenes of e-commerce (Track 2)

Sendcloud Connect 2025 Recap | Beyond customer expectations (Track 1)

The power of flexible returns: How store credit can save your business €150,000 in cash flow

The tools you need to execute your Connected Shipping strategy

Stop wasting time and money on shipping! Find out how.

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