The blog about e-commerce and Logistics

Delivering a great post-purchase experience: A guide to boost customer loyalty and retention

Picture this: A customer just clicked “buy” on your site. They’re excited, expecting their order to arrive soon, but what happens next? The journey doesn’t end at checkout—it’s just beginning.…

Johanna MenzelNovember 18, 2024

E-commerce Logistics Trends

Out-of-home delivery is an efficient last mile solution

The e-commerce industry is reaching a critical tipping point. As delivery volumes continue to climb, online retailers and logistics partners are facing a particular set of delivery challenges heading into…

Caitlin McCarthyNovember 13, 2024

E-commerce Logistics Trends

2024 Out-of-Home Delivery Survey: Customers want convenient delivery options

For retailers, outpacing the competition has never been more demanding. As McKinsey & Company noted, "the retail industry has seen as much disruption in the last 5 years as it…

Caitlin McCarthyOctober 24, 2024

E-commerce Logistics Trends

How out-of-home delivery is shaping the future of e-commerce

The number of parcel lockers up by 29% and service points up by 6% in 2023 alone.

Caitlin McCarthyOctober 24, 2024

Woman writing on a package at her desk with a notepad in her hand

E-commerce Returns International Shipping

Strengthening customer loyalty and brand reputation through an effective international returns process

In an increasingly globalized world, brands seeking to expand internationally face unique challenges and opportunities. One of the most critical aspects for achieving success in this context is having a…

Guest BlogOctober 4, 2024

International Shipping

How technology streamlines global operations: The case of We Are Knitters

As the world becomes more globalized, expanding a business internationally poses significant challenges for e-commerce brands. However, technology has emerged as a critical tool for making this process more efficient…

Guest BlogSeptember 27, 2024

International Shipping

Certificate of Origin: An Essential Customs Document Explained

A Certificate of Origin (CO) is a document that provides information about the country of manufacture for a product involved in international trade. This document certifies the non-preferential origin of…

Johanna MenzelSeptember 20, 2024

E-commerce Returns International Shipping

5 international returns tips for trouble-free processing

Did you know that 81% of online shoppers from Europe and the US regularly return a product when they're not satisfied? Returns come with big hassles for e-retailers. When it…

Zeldi SmuldersSeptember 10, 2024

International Shipping

EORI Number for Shipping: Application and Usage Explained

Do you sell products through your online store to non-EU countries like Norway, Russia, or Switzerland? Or are you planning to expand into international markets soon? Then you’ll need an…

Johanna MenzelSeptember 5, 2024

Shipping Intelligence

How parcel audits can improve your business’s profitability

Shipping costs can seriously dent your revenue, especially when up to 20% of carrier invoices have expensive mistakes. These errors can lead to major overspending and reduce your profits. That’s…

SerenaAugust 23, 2024

featured img negotiating carrier contracts

Carriers Shipping Intelligence

7 tips for negotiating shipping contracts for e-commerce

Efficient and cost-effective shipping is crucial for large e-commerce businesses. The delivery experience significantly influences customer satisfaction, and shipping costs heavily impact margins. Finding the best carrier rates is therefore…

SerenaAugust 13, 2024

International Shipping

International Shipping: A Guide For E-Commerce

The sound of a package being posted through the door is familiar to us all with almost 250 billion parcels sent internationally every year. Whatever your interests, open the internet…

Johanna MenzelAugust 8, 2024

Shipping Intelligence

6 Tips on carrier selection when shipping to multiple countries

Selecting the right carriers for your business is a daunting task, often done based on gut feelings and carrier pitch decks. Everyone promises you the best rates, transit times, and…

SerenaJuly 30, 2024

Carriers Shipping Intelligence

Carrier parcel tracking: 4 ways to retrieve shipment data from carriers

Carrier parcel tracking is a crucial component of e-commerce and e-fulfilment operations. It improves customer satisfaction, reduces operational costs, enhances efficiency, and provides businesses with valuable insights for continuous improvement…

SerenaJuly 25, 2024

Shipping Intelligence

How Predicting Delivery Delays Increases Customer Satisfaction in E-commerce

Are you tired of dealing with the frustrations of delivery delays in your e-commerce operations? You might be familiar with the feeling of carefully planning your logistics strategy, only to…

SerenaJuly 23, 2024

Shipping Intelligence

How access to accurate shipping data improves the e-commerce customer experience

Statista reports that e-commerce sales skyrocketed from $2.3 trillion in 2017 to $5.7 trillion in 2022. With the rise in competition, it's getting harder and harder to stand out. That’s…

SerenaJuly 16, 2024

Shipping Intelligence

4 ways e-commerce businesses can identify hidden shipping overcharges

Shipping and fulfillment are significant cost drivers in e-commerce, accounting for 15-20% of total net sales. Add the fact that sometimes shipping invoices are higher than expected and it feels…

SerenaJuly 10, 2024

Shipping Intelligence

How To Increase Last-Mile Visibility For Your E-Commerce Customers

The order has been placed, and everyone is thrilled. But the excitement of awaiting your package can quickly turn to frustration. Let's face it — the last stretch can make…

SerenaJune 25, 2024

woman sticks label on package in warehouse

International Shipping

How to Ship Internationally: 7 Advanced E-commerce Strategies

Navigating the world of international shipping can be daunting for any e-commerce business, but it's a critical component for growth in today's global market. The complexities of how to ship…

Johanna MenzelJune 24, 2024

International Shipping

Ready for global success? Discover hassle-free international shipping solutions with Sendcloud

The number of people meeting their shopping needs online is at a peak. As international shipping solutions become more varied and increasingly affordable, it’s time for online retailers to consider…

Zeldi SmuldersJune 21, 2024

International Shipping

How to localize your customer experience when selling internationally

Scaling internationally comes with many challenges for e-commerce brands, not least the need to continue making each customer’s experience feel personal and relevant. From your online store you have the…

Johanna MenzelJune 20, 2024

The blog about E-commerce and Logistics

Featured

How out-of-home delivery is shaping the future of e-commerce

Delivering a great post-purchase experience: A guide to boost customer loyalty and retention

Out-of-home delivery is an efficient last mile solution

2024 Out-of-Home Delivery Survey: Customers want convenient delivery options

How out-of-home delivery is shaping the future of e-commerce

Strengthening customer loyalty and brand reputation through an effective international returns process

How technology streamlines global operations: The case of We Are Knitters

Certificate of Origin: An Essential Customs Document Explained

5 international returns tips for trouble-free processing

EORI Number for Shipping: Application and Usage Explained

How parcel audits can improve your business’s profitability

7 tips for negotiating shipping contracts for e-commerce

International Shipping: A Guide For E-Commerce

6 Tips on carrier selection when shipping to multiple countries

Carrier parcel tracking: 4 ways to retrieve shipment data from carriers

How Predicting Delivery Delays Increases Customer Satisfaction in E-commerce

How access to accurate shipping data improves the e-commerce customer experience

4 ways e-commerce businesses can identify hidden shipping overcharges

How To Increase Last-Mile Visibility For Your E-Commerce Customers

How to Ship Internationally: 7 Advanced E-commerce Strategies

Ready for global success? Discover hassle-free international shipping solutions with Sendcloud

How to localize your customer experience when selling internationally

Stop wasting time and money on shipping! Find out how.

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