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SUPPORT AUTOMATION
A faster way to handle delivery issues and claims
Say goodbye to endless back-and-forth with carriers and customers. Sendcloud’s Support Automation helps you resolve delivery issues automatically to save time, free up your CS team, and get more refunds.
Preferred by brands and retailers shipping over 30K parcels monthly
This is what Support Automation can do for you
8x faster
Claim handling, with early refunds, even before the investigation is complete.
up to 60%
Less time spent on handling shipping claims, issues, and communication.
up to 4%
Logistics cost savings, by recovering refunds and uncovering hidden costs
Automate claims and carrier interactions while keeping customers informed
No more jumping between spreadsheets, carrier portals or figuring out each carrier’s requirements. Support Automation standardizes claims, automates follow-ups, and helps your CS team stay ahead of delivery issues.
Parcel Monitor
Get real-time visibility across shipments, spot delays early, and automatically update your team and customers.
Claims Automation
Automate the entire claims process. Track deadlines, flag missing documents, send reminders and stay on top of every claim.
Delivery Issues
Spot recurring problems, speed up resolutions, and build a stronger case for refunds or renegotiations.
”“What I particularly like about Sendcloud’s Support Automation is the efficiency of the solution and the savings we achieve.”
Guilhem ReynaudProject Manager - Adesa
PARCEL MONITOR
Track and solve delivery issues early so customers don’t notice
Working with spreadsheets and scattered data means your supports is reactive. Use Support Automation to catch issues early, automate communication, and give your CS team time to focus on improving the customer experience.
- Detect delays and exceptions before your customers do
- Automate carrier communication and keep track of parcel statuses
- Trigger customer communication based on custom shipment events
CLAIMS AUTOMATION
Shift from chasing claims to closing them
Manual claims take hours, and missing just a few means lost revenue. Automate paperwork, track every deadline, and make sure carriers cover what they’re responsible for.
- Track both parcel events and claim updates in one clear overview
- Stay ahead of deadlines with reminders and flagged missing info
- Get automatic updates when carrier action is needed
Delivery Issues
Keep delivery issues from becoming customer problems
Late shipments, missing parcels, damaged goods, your customer doesn’t care if it was the carrier’s fault. They expect you to fix it. Track and resolve issues faster.
- Track delivery problems by parcel, carrier, or claim with the Support API
- Cut resolution time with automated tracking and follow-up
- Use data to support claims, spot patterns, and improve performance
Free up your support team and fix delivery issues faster
From automated claims to real-time customer updates, Support Automation reduces manual work, recovers more refunds, and keeps delivery issues from turning into support tickets
Automate claim handling and carrier follow-ups in one place
Reduce customer service workload and resolve issues faster
Recover more refunds and protect the customer experience
