Return Management Software for Ecommerce
Automate returns, increase customer retention, and reduce pressure on your support and warehousing teams.
Branded self-service return portal
600+ flexible return methods from anywhere in the world
Greater visibility of incoming returns and return reasons
Paperless and paid returns
3,000+ businesses trust us with their returns
Automate and centralize your returns with a self-service branded portal
Customer-friendly return process
Let your customers decide how to return their products. Tip: Our study shows that most fashion shoppers prefer taking their package to a service point.
Paid or free returns
Offer free returns to increase customer loyalty. Or earn back some revenue by letting customers pay for returns themselves.
Flexible return and refund methods
Why not turn those refunds into exchanges or store credit? Offer multiple options and leverage the return journey as a cross-sell opportunity.
Reinforce your branding
Customize your return portal with your own brand logo and colors.
The Sendcloud return portal makes our customer service look very professional. In case of an exchange or refund, we send the link to the portal to the customer so they can generate a (pre-paid) label on their own.
Kevin Kastelnik
Founder of DreaminzZz
Create your own logistics framework with return rules
Choose which of the 600+ return methods to offer for which countries. Easily disable returns for certain items like underwear, swimwear, or pierced jewelry. Return rules let you make sure your returns run the way you want them to—automatically.
No more “Where is my return?” questions
Is your customer care overwhelmed with such questions? Offer the best customer experience, increase retention, and decrease pressure on your support teams with timely updates on incoming returns. Ensure better control of stock levels and warehousing requirements.
Easy returns for customers outside the EU
Automatically generate customs documentation for your desired return. Enable digital transfer of customs documentation to applicable countries with paperless trade.
Did you know that 58% of online shoppers tend to return their fashion items?
Moreover, 43% of them state that not being able to easily return a product is a reason not to order from an international online store.
Looking for more insights? Sendcloud surveyed 2,400+ online shoppers to learn more about the 2022 fashion e-retail industry trends.
Analyze return trends to optimize future sales
Is that baggy XL sweatshirt being sent back more often than the other items? With detailed insights into return reasons, you can take action to reduce the return rate:
Help customers get the fit right the first time
Adjust the return policy and monitor misuse
Highlight products with a low return rate
Leverage the return journey as a cross-sell opportunity
Reduce return processing costs
Flexible, easy-to-implement Return API
Cut down the carbon footprint of your return flows
61% of consumers expect fashion online stores to offer green delivery methods.
Make your returns more sustainable with eco-friendly last-mile delivery options, a higher first-attempt delivery rate, and paperless (QR or barcode) return labels.
Ready to revolutionize your returns?
With a 160% year-over-year increase in sales, one of the best-selling streetwear brands in Europe is seamlessly handling over 9,000 returns every month with Sendcloud.
