Reliable parcel tracking for every delivery
Say goodbye to the hassle of searching for package statuses and handling endless WISMO calls. With Sendcloud, you can track all shipments in one place, monitor performance, and automatically inform customers at crucial moments. Stay on top of your deliveries effortlessly.
“With Sendcloud we prevent questions about the delivery and remove the frustration for our customers.”
Travelbags
See all shipments in a single glance
Consolidate the status of every parcel into one intuitive dashboard. Regardless of the carrier or destination, enjoy seamless visibility and control over your entire shipping process.
Cut WISMO tickets by up to 55%
Reduce “Where Is My Order?” inquiries. Keep customers informed, foresee disruptions and proactively communicate updates to lighten the load on your support team.
Boost your delivery perfomance
Turn shipping data into smarter decisions. Evaluate carriers, select optimal methods, and receive tailored recommendations to enhance delivery efficiency and customer satisfaction.
How does our shipment tracking software work?
Access detailed statuses from any carrier worldwide
Get real-time updates from any carrier, anywhere. Track every parcel across borders with ease, ensuring you and your customers stay informed at every step.
Let customers track their package without leaving your website
Keep your customers informed the way they prefer. Embed an easy-to-use tracking widget on your site, send automatic updates, and offer a branded tracking page for a seamless experience.
Solve shipping issues before your customers do
Detect and resolve disruptions earlier with advanced parcel monitoring. With Tracey by Sendcloud, you get access to historical data that predicts delivery times and delays up to 91% accuracy.
Choose the best carriers for your business based on data
Gut feeling is great, but data is better. Evaluate and compare carrier performances based on years of shipping data. Get tailored recommendations based on price, speed, and performances to make strategic carrier decisions.
Synchronize tracking data with your webshop
Integrate directly with systems like Shopify, Zendesk, WooCommerce, Magento, Adobe, Shopware, BigCommerce, and more. Keep your entire e-commerce setup in sync and running smoothly.
Automatically inform customers in their own language
Send automatic delivery updates via email and SMS to enhance the customer journey. Drive cross-sales for your online store—all in your customer’s local language, effortlessly.
What our customers say
“With Sendcloud’s branded tracking emails, we always keep our customers informed about their order status. Our customers can register their returns themselves via the return portal. This leads to higher customer satisfaction and our employees can now address more important issues.”
Bunzlau Castle 🇳🇱
“.We use the data to accurately measure our transit time so we can address issues directly to our carriers. This has led to a drop in complaints and significantly fewer negative reviews regarding delivery times.”
GetSales 🇳🇱
“We prevent a large number of incoming questions about the delivery, but more importantly we remove or reduce the frustration about this for our customers. Reactions from customers indicate that they appreciate the messages and leave a good review, that’s what it’s all about!”
Travelbags 🇳🇱
“By offering last-mile tracking we can provide customers not only with information about their package delivery but also a truly personalized delivery experience to increase customer satisfaction.”
PittaRosso 🇮🇹
“We are shipping approximately 1.3million parcels this year. For us, this is a great tool that saves a lot of time and money and also shows the performance of a parcel service, so that you can raise the alarm in time.”
XXL Nutrition 🇳🇱
“Over the last year, we have seen a 35% decrease in “Where is my order?” questions, while 9 out of 10 customers say they appreciate proactive delivery communications”
World Wide Lighting 🇳🇱
Ready to own your tracking process? We’ve you covered.
Discover how to optimize your tracking with tips and strategies from our blog posts and guides.
4 ways retrieve data from carriers
Learn four methods to retrieve shipment data from carriers: API calls, web scraping, direct integration, and third-party outsourcing.
How access to shipping data improves CX
Delivery exceptions can have a big impact in e-commerce. Learn how to use accurate shipping data and improve the customer experience.
The best 10 strategies to optimize order tracking
Optimize your order tracking with these 10 strategies. From clear communication to automation: make your customers happy and increase sales!
How to increase last-mile visibility
Learn how last-mile visibility is crucial in e-commerce. Discover 4 strategies to enhance accuracy, decrease costs, and increase customer satisfaction.
FAQ
What is parcel tracking?
Parcel tracking is a system that allows you to monitor the progress of your shipments in real-time. It provides detailed information about the location and status of a parcel from the moment it is dispatched until it is delivered.
How can I track a parcel?
Generally, businesses can track parcels by using the tracking number provided by the carrier. With Sendcloud, you can simplify this process by accessing our unified tracking dashboard. Log in to your Sendcloud account to get real-time updates on all your shipments. Additionally, you can integrate our tracking data directly into systems like Shopify, Zendesk, WooCommerce, and more, ensuring seamless monitoring of all your parcels.
How does parcel tracking work?
Parcel tracking works by assigning a unique tracking number to each shipment. This number is scanned at various checkpoints along the delivery route, providing real-time updates on the parcel’s status. These updates are then available through our tracking system, which you can access at any time.
How do delivery companies track packages?
Delivery companies track packages using a combination of barcode scanning, GPS technology, and real-time data integration. Each parcel is scanned at different stages of the delivery process, allowing for precise tracking and status updates that are accessible to both the sender and recipient.
What are the benefits of tracking?
- Enhanced customer satisfaction: Keep customers informed about their delivery status, reducing anxiety and increasing trust.
- Operational efficiency: Streamline your logistics by monitoring all shipments in one overview and anticipating any issues.
- Reduced WISMO inquiries: Proactively inform customers about their parcels, significantly decreasing the number of “Where Is My Order?” calls.
- Improved delivery performance: Use tracking data to evaluate and choose the best carriers, ensuring timely and reliable deliveries.
Increased transparency: Provide clear and accurate delivery information, fostering better communication with your customers.
“I like what I see but it’s yet another tool for my team to work with.”
Actually, it doesn’t have to be.
We know that you already have systems in place, especially for customer communication. What you need is the right data in the right place – something we call Shipping Intelligence.
While you can still access the data in our user-friendly dashboards in the Sendcloud and/or Tracey platforms, Shipping Intelligence is an API-first data solution.
This means you can push any data point to your system of choice.
E.g. You can integrate Shipping Intelligence with Zendesk so your CS team
gets enriched data to handle tickets directly from one centralized system.
We have standardized integrations with CS and CRM systems like:
- Zendesk
- Trengo
- Gorgias
- Freshdesk
- Kustomer
- Hubspot
- Front
- Salesforce (coming soon)
As well as e-mail tools, middleware, and data warehouses:
- SendGrid
- Make
- Alumio
- Zapier
- Google Cloud BigQuery
- Snowflake
And we can connect to many more at customer’s request. So if you are using tools like Intercom, Klaviyo, or Zoho, we can have you covered!
Unlock full shipment visibility now
Take control of your logistics with detailed tracking across all carriers and destinations. Reduce WISMO calls, and make data-driven decisions to boost delivery performance.
