Zeldi Smulders

Dealing with returns takes up significant resources for any e-commerce business, making it harder for them to grow. While returns are inherent to online retail, handling excessive returns can easily…

Is your business losing revenue as it’s hit with more and more return costs? Our research shows that 47% of US consumers always return a product when they’re unsatisfied. While…

No return policy, no sale: research shows that 67% of shoppers wouldn’t even consider ordering from an online shop if there is no clear information available on how to return…

Do you find yourself losing sleep over lost and damaged parcels or surprised by unexpected surcharges? Well, you’re not alone in facing shipping problems. As an e-commerce retailer, your success…

Peak season is looming large, so parcel tracking becomes a hot topic as e-commerce owners anticipate the question: “Where is my order?”. With a surge in customer interactions during the…

As the busiest time of year approaches for the e-commerce and shipping industry, peak shipping season naturally brings both excitement – and panic. Are you ready to take the rush...