Boost customer trust with our global tracking solutions
Don’t lose sight of your packages at the border! Keep your customers informed with email and SMS updates at all time. Reduce your WISMO requests to boost customers satisfaction and improve your efficiency.
“The customer also benefit from our collaboration with Sendcloud. The global tracking of our orders has become much easier, more accurate and more transparent.”
Duke Distillery
Speak your customer’s language
No hablo español? No worries! We offer multiple languages in our email, Whatsapp and SMS templates so you can update clients in their own language.
Don’t lose sight of your parcels at the border
There is no need to be desperate for updates once your parcels cross borders. Thanks to our extensive carrier network, we can keep you updated at all times.
Every parcel status, in one place
Our parcel monitor allows you to get a general look at every parcel you sent for whichever carrier you chose. Get a head start on updates to reduce WISMO requests.
Go global with multi-language tracking
When setting up your personalised global tracking updates, add countries to your list to automatically translate your notifications. Localizing your customer experience when you expand abroad is primordial for your brand’s success!
Parcel monitoring made easy
No need to consult multilple carriers websites and run after updates anymore. Have a direct overview of your parcels status directly in your account, and access in depth information on all of them, at any time, to get a head start on WISMO requests.
Choose the best tracking option
Send automatic delivery updates via email, SMS, or WhatsApp to enhance the overall customer experience and boost cross-sales for your online store.
No need for multiple platforms anymore
Thanks to our multiple integrations, receive your global tracking updates directly in the CS solution you use. Save time and keep track of your global orders at any stages of their delivery.
A tracking page in line with your brand
Turn your tracking page into a starting point for future sales. Customize the page to match your brand’s look and feel, cross-sell products, provide promo codes, and enable customers to connect with you on Instagram.
What our customers say
“Delivering the best possible customer experience is paramount at Bunzlau Castle. Using Sendcloud’s branded tracking emails, we can always keep our customers informed about the status of their order.”
Bunzlau Castle 🇳🇱
“Since we implemented Sendcloud, our customer reviews have gone up and the number of customer service questions has gone down. This is partly due to the fact that customers are now well-informed about the status of their parcel.”
Boots 🇳🇱
“Our customers also benefit from this cooperation. The tracking of orders has become much easier, more accurate and more transparent by sending automatized and personalized track & trace messages.“
Duke Distillery 🇩🇪
“Besides automating label generation, it was important for Friandries to be able to ship with carriers across Europe and personalize tracking to keep customers informed. Sendcloud’s automated tracking feature allows Friandries to keep customers informed with personalized emails.”
Friandries 🇳🇱
FAQ
How does global tracking work?
Whenever we receive an update from a carrier (PostNL, DHL, etc), Sendcloud fires an internal signal announcing that the parcel’s state has changed. Our tracking feature then uses this information to update the tracking page and send tracking updates.
Read more about our tracking solution.
How does tracking work with multicollo shipments?
For multicollo shipments, where each parcel has a unique tracking number but is sent together, we send a single tracking email per status update rather than sending multiple emails for each parcel. This approach ensures that merchants receive consolidated updates for the entire shipment.
Does global tracking work with every carrier?
For all the carriers that we support it is possible. Here are our main international carriers:
- UPS Global
- DHL Express
- FedEx
Curious which one to choose from? Consult our tips on carriers selection when shipping to multiple countries.
What status updates would my client receive?
We have a total of more than 500 status update per carrier available, that we break down in these main ones for your customers:
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- Ready for shipment: This message will be sent when the label is printed within the Sendcloud panel.
- Out for delivery: This message will be sent when the shipment receives the first physical scan from the carrier (most chosen option).
- Delayed: This message will be sent when the carrier indicates that the delivery moment is delayed.
- Ready for pick-up: This (optional) message is sent when the package is ready for collection at the service point.
- Delivered: This message will be sent when the shipment has been successfully delivered.
More information on our tracking updates can be found here.
Increase your clients’ trust across the globe
With Sendcloud global tracking solutions, you build better relationships with your clients abroad and visibly reduce WISMO requests.
