Create a customised, scalable and flawless shipping workflow.
Make returning hassle free with an easily customisable portal.
Offer customers the best delivery options at checkout.
The Easiest Way to Protect Your Parcels and Your Business
Brand the tracking experience and excite customers while they wait.
Pick and pack better to process orders faster.
Add full shipping functionality to any system.
Choose from 50+ available integrations.
Connect to 100+ different carriers.
E-commerce Delivery Compass 2023
To bring you the latest insights around e-commerce logistics we surveyed over 9000 online shoppers. Learn about their delivery expectations and discover how you can outgrow your competitors by improving your delivery experience.
Look no further
Looking for ungated and unaltered e-commerce statistics? Look no further
The mantra “the customer is always right” still holds true today.. So 9000 of them definitely can’t be wrong.
We asked a HUGE number of customers essential questions concerning their shipping experiences & expectations.
To get a clear picture of your customer’s voice, we asked shoppers from these European countries and the US.
You’re also going to see the different shopping habits between Gen Z, Millennials, Gen X, and Boomers.
Plus, the year-on-year changes per country and per generation.
Before we dive in, let’s take a look at what’s happened in the last decade…
and manageable growth
caused by the outbreak of the pandemic
in sales in 2 years (US)
as pandemic “ended”
Fears of a recession
but with growth still likely
On average consumers order 1.7 times a month
Average order frequency per month
The average order value is ~100 euro or higher
Average order value last online order
Consumers became more patient over time
Average maximum delivery time
The EU maximum days to pay a refund is 14 days
Average maximum days to wait for a refund.
Give your customers the delivery experience they want,
while cutting down on logistics related costs.
Expanding your business to new markets is at the top of most merchants’ priority lists.
To be successful in a crowded market, you need to know the different habits and preferences in different countries and regions.
You might not have expected that….
French consumers prefer picking their parcels up at a service point while Spanish and Italian customers get excited when they can select their own delivery date?
It’s these seemingly small differences that make such a big impact.
Premium shipping, but also price psychology can be reasons why the average is higher for high-order values
Average cost willing to pay for shipping
Most preferred delivery options