Turn customers into fans with branded tracking
Replace generic tracking pages from hundreds of carriers with your own branded page. Send automated notifications to make sure your customers aren’t kept waiting.
Trusted by fast-growing businesses
Keep customers in the loop at every step
From “Out for delivery” to “Delivered,” send automatic updates at every stage so customers always know where their order is.
Cut down on WISMO calls
Send updates via SMS, email, or WhatsApp. Customers stay informed, so you get fewer questions and save time on support.
Make the delivery part of your brand
Turn tracking into a customer touchpoint. Use your own branding, tone, and offers so every update feels like it’s coming straight from you.
“Since we implemented Sendcloud, our customer reviews have gone up and the number of customer service questions has gone down”
Marijn Soetekouw,
Online Manager
Parcel tracking with notifications that match your brand
Reduce and resolve WISMO-tickets faster
Notify customers through the shipping journey, from shipped to returned—fully automated via SMS, WhatsApp, and email. Find all tracking statuses per order in one dashboard to quickly resolve support tickets.
Replace generic updates with your branded page
Own the communication between you and your customers. Customize the tracking page to fit your brand’s look and feel, share accurate delivery times, and offer a consistent brand experience.
Deliver a consistent brand experience with every touchpoint
One platform to ship, track, and monitor your parcels.
Email, SMS and WhatsApp notifications
Google Analytics integration
Multi-language parcel tracking
Widget for Zendesk and your website
Sync statuses with your shop system
Multi-carrier tracking API
Extend the reach of your marketing efforts
Build out your brand after checkout. Promote new arrivals, share discounts, and increase your social following with every step of the delivery.
Find out from customers how your carriers perform
Benchmark the performance of your carriers with real customer feedback. Let customer rate their shipping experience, optimize your carrier selection, and watch your online reviews go up.
What our customers say
At Sendcloud, our customers are at the heart of everything we do. Their feedback drives us to innovate, adapt, and stay flexible in meeting the ever-changing demands of today’s market.
Friandries 🇳🇱
“Since we started using Sendcloud’s tracking software, we’ve seen a significant decrease in WISMO inquiries.”
Shanty Biscuits 🇫🇷
“Finally, a solution that truly meets our need for automation. Sendcloud helps us save both time and money.”
Fitwinkel 🇳🇱
“New carrier integrations usually require a lot of time and technical resources. But with Sendcloud, we can go live with a new delivery option in minutes.”
Pittarosso 🇮🇹
“Sendcloud helps us a lot in time management. We would like to keep growing, especially internationally, and the less time we spend on logistics issues, the more time we have to invest in growing and increasing sales.”
FAQ
What is a parcel tracking solution?
A parcel tracking solution enables businesses and customers to monitor the progress of a shipment on each step of the delivery journey—from purchase to the final delivery.
Sendcloud’s parcel tracking solution simplifies the process by offering centralized tracking for multiple carriers. It lets you view and manage all your shipments from one platform while providing your customers with branded, real-time tracking information.
What are the benefits of a parcel tracking solution?
Tracking is the bringer of good news, and the master of damage control.
-Accuracy: The most accurate delivery estimates for multi-carrier parcel tracking.
– Personalization: Create unique messages for each status, personalize them for each customer, sent to personal inbox.
– Control: Get control of CS tickets, take control of customers comms, and control which messages to send.
– Engagement: Engaging delivery statuses, embed socials, and extent the reach of marketing campaigns.
How much does a parcel tracking solution cost?
The cost of a parcel tracking solution can vary depending on the features offered, the size of your business, and the number of shipments you need to track.
Sendcloud pricing plans are designed for businesses of all sizes. Whether you’re just starting out or scaling up, you’ll only pay for what you need.
Does Sendcloud's parcel tracking solution integrate with other platforms?
Sendcloud is designed to easily integrate with all your sales channels, whether a CMS, marketplace, or API. This means you can manage all your shipments from one single platform, regardless of the carriers you use, and synchronize all your parcel statuses. There is no need for a complex setup or changes to your current process.
How reliable and accurate is the tracking information Sendcloud provides?
Sendcloud leads the competition by offering the most accurate delivery estimates based on 11 years of data, helping managers reduce WISMO tickets, ensure successful deliveries, and increase customer satisfaction.
With Sendcloud, you and your customers are always informed, reducing miscommunication and making the overall delivery experience smoother and more satisfying.
Can I personalize my tracking page?
Yes, you can! Sendcloud allows you to personalize your tracking pages with your logo, colors, and custom messages, so they match your brand. This way, your customers get a consistent, branded experience even after they’ve completed their purchase. Plus, you can add extra information or promotions to the tracking pages to keep your customers engaged during the delivery process.
