Take the hassle out of returns, for you and your customers
Manage returns from all sales channels within one platform. Offer a simple returns process for your customers, while staying in control by automating your return policy.
Control every return on your terms
Ensure your return rules are applied across items, regions, and channels. You decide when to accept, reject, or charge when necessary.
Build loyalty through simple returns
Make returns simple to build trust and encourage repeat business. Automatic updates keep customers informed, reducing support inquiries.
Boost margins with smarter returns
Focus on growth, not returns. Use return insights to improve product pages, lower return rates, and apply the best return methods.
How it works: Your returns, smarter and simpler
Put returns on autopilot with the return portal
Let consumers get their return labels themselves in the branded return portal. Define your criteria, keep track of data, and reduce your return rate.
Print return labels and shipping labels in bulk
Provide a ready-to-use return label for hassle-free returns. Reduce the workload on your customer service team and streamline returns without extra shipping costs.
Enter new markets with international returns
Don’t let returns stop your international growth. Generate customs docs automatically and build trust by offering a localized return experience.
Let customers cover the costs with paid returns
Large retailers are stepping away from free returns. Connect to payment service provider Mollie and let customers pay for returns.
Cut down emissions with green returns
Replace paper return labels with digital QR codes. Get access to Europe’s largest service point network and other sustainable return methods.
Build your custom return solution on top of our API
Create your custom return portal, retrieve all necessary return data, validate a return, and generate return labels within seconds.
Connect your favorite tools to Sendcloud’s returns management software
Return parcels to Europe starting from €3,39 with our pre-negotiated return rates
Connect your webshop and get access to our pre-negotiated return rates. Want to ship with your own contract? Sure thing! We are flexible.
What our customers say
At Sendcloud, our customers are at the heart of everything we do. Their feedback drives us to innovate, adapt, and stay flexible in meeting the ever-changing demands of today’s market.
PittaRosso
“We chose Sendcloud because it allows us to manage the entire order history on one platform — from the moment it is received to the moment it is returned.”
Jimmy Joy
“By using Sendcloud’s software, we have fewer returns arising from incorrect shipping information.”
Black Racks
“The Sendcloud return portal is a great help to us and makes our customer service very professional. It’s a big time saver for us and the customer.”
FAQs
How does Sendcloud’s e-commerce returns management software work?
Sendcloud makes returns easier for you and your customers by offering a self-service portal. The system automatically generates return labels, applies smart rules, and provides real-time tracking updates. You gain valuable insights into return reasons so that you can refine your policies and reduce overall return rates.
Besides that, you can also make use of manual returns forms and include prepaid return labels in the box for your customers.
Can I integrate Sendcloud’s return solution with my existing e-commerce platform?
Yes, Sendcloud integrates seamlessly with over 50 e-commerce platforms, including Shopify, Adobe Commerce, and WooCommerce, and more.
Is the return portal customizable?
Absolutely! You can brand your return portal with your company logo, colors, and multiple languages to ensure a seamless customer experience.
How does Sendcloud handle return fraud prevention?
Sendcloud makes it easy to set up rules that fit your return policy. You can also review incoming return requests, ask for proof, and decide whether to accept or reject them.
Can I charge customers for returns?
Yes, you can set up rules for paid returns based on items, locations, or reasons for returning them. You can also opt to include prepaid return labels or offer paperless returns altogether.
How does Sendcloud handle international returns?
Sendcloud makes cross-border returns just as simple as domestic returns. Automatically generate customs docs for international returns and offer customers a localized return experience.
