Insights

12 January 2022, London – For years consumers were used to free delivery, but rising costs are increasingly forcing online stores to charge for shipping.  Although high shipping costs are…

8 September 2022, London – Consumers are facing increasing delays in online delivery times, with 41% of consumers claiming their most recent order was delayed, according to a new study.…

17 May 2022, London – Delivery is quickly becoming one of the biggest deal-breakers for online shoppers in the UK, with around two-thirds (65%) saying they wouldn't order from a…

21 April 2022, London – Retailers are bleeding money from e-commerce returns, an estimated £5.2 billion a year on average, but they could be bridging the gap by actually lengthening…

31 March 2022, London – New data released today by e-commerce shipping platform Sendcloud has revealed some new insight into consumer buyer behaviour across the EU. The data released by…

10 January 2022, London – After a record-breaking peak season, a £7bn returns nightmare is threatening to punch a hole in online retailers’ post-Christmas revenues.  While 49 percent of UK…