Insights

17 October 2023, London – Every year, over 18.1 billion parcels are delivered across Europe. Although the majority of these arrive in one piece, occasionally things go wrong. Especially during…

26 January 2022, London – The end of free returns has arrived, a recent study by Sendcloud has found. Major retailers like H&M and Zara are now charging customers for returns,…

12 January 2022, London – For years consumers were used to free delivery, but rising costs are increasingly forcing online stores to charge for shipping.  Although high shipping costs are…

8 September 2022, London – Consumers are facing increasing delays in online delivery times, with 41% of consumers claiming their most recent order was delayed, according to a new study.…

17 May 2022, London – Delivery is quickly becoming one of the biggest deal-breakers for online shoppers in the UK, with around two-thirds (65%) saying they wouldn't order from a…

21 April 2022, London – Retailers are bleeding money from e-commerce returns, an estimated £5.2 billion a year on average, but they could be bridging the gap by actually lengthening…