Insights

Delivery issues affect more than half of all online shoppers London, 19 June 2025 - A single poor delivery experience can cost retailers a customer for good. New research from…

The Shipping Paradox: price-sensitive shoppers still opt for premium options London, 20 May 2025 - High delivery fees remain a major dealbreaker for online shoppers in the UK, with 78.5%…

High costs, slow speed, and lack of delivery control are driving shoppers away London, 15 May 2025 - An increasing number of UK online shoppers are abandoning their purchases due…

London, 5 December 2024 – While home delivery continues to be the first choice for most UK shoppers, out-of-home (OOH) delivery is quickly gaining ground. Consumers value OOH delivery for…

London, 13 November 2024 – As consumer preferences shift towards convenience, out-of-home (OOH) delivery options are gaining momentum across Europe. A recent survey conducted by shipping platform Sendcloud reveals that 2 in…

London, 24 October 2024 – As parcel pickup and drop-off networks continue to expand, out-of-home (OOH) delivery is rapidly gaining traction in the UK. New research from Sendcloud, which surveyed 1,000 UK consumers,…