Skip to main content

Iris Delmee

As PR Manager at Sendcloud, Iris Delmee eats news for breakfast. As part of her role, she is always on the lookout for new trends in e-commerce logistics and enjoys studying how consumer expectations are changing. She loves diving into the data to advise online stores on their shipping strategy based on real-time insights.

Insights

One delivery disaster is all it takes: 2 in 3 UK shoppers won’t return after failed delivery

Delivery issues affect more than half of all online shoppers London, 19 June 2025 - A single poor delivery experience can cost retailers a customer for good. New research from...

June 19, 2025

Insights

4 in 5 UK shoppers abandon shopping carts over high delivery fees

The Shipping Paradox: price-sensitive shoppers still opt for premium options London, 20 May 2025 - High delivery fees remain a major dealbreaker for online shoppers in the UK, with 78.5%...

May 20, 2025

E-commerce Delivery Compass - Cart Abandonment
Insights

2 in 5 UK shoppers abandon online carts over delivery concerns

High costs, slow speed, and lack of delivery control are driving shoppers away London, 15 May 2025 - An increasing number of UK online shoppers are abandoning their purchases due...

May 15, 2025

Company

Sendcloud acquires Lox to resolve delivery issues effortlessly

Eindhoven, 19 December 2024 - Sendcloud, the complete shipping platform for e-commerce, today announced the acquisition of Lox, a leading innovator in delivery issue management. This strategic move further strengthens...

December 19, 2024

woman taking a parcel from a parcel locker
Insights

Shipping costs have more shoppers turning to out-of-home delivery

London, 5 December 2024 – While home delivery continues to be the first choice for most UK shoppers, out-of-home (OOH) delivery is quickly gaining ground. Consumers value OOH delivery for...

December 5, 2024

Product

Sendcloud releases WhatsApp Tracking just in time for Peak Season

London, 14 November 2024 – As peak season approaches, e-commerce businesses face a surge in shopping, which usually comes with a rise "Where is my order?" (WISMO) inquiries. To help merchants...

November 14, 2024

Shipping Industry Insights

Navigate the e-commerce landscape with ease. In our annual consumer research, we explore valuable insights and data from 9,000 consumers in Europe and the US.

Download Insights
Product Image