The #1 shipping AI agent for Gorgias
Connect Gorgias to Sendcloud’s Support Automation to spot delivery issues like lost and delayed parcels. Instantly inform your customers before they have to ask.
SUPPORT AUTOMATION
Parcel delayed? Inform customers before they notice
From lost parcels to pick-up point changes, our Support Automation keeps track of it all, so you don’t have to. By connecting Gorgias, you can automatically trigger messages across your support channels.
Provide excellent customer support
One overview of all shipping-related tickets
Prevent returns to sender
CUSTOM TRIGGERS
All customer support under one roof
Automatically create new Gorgias Tickets when parcel issues happen, so your support team can jump in fast. Choose which events to track, and Sendcloud will push them straight into Gorgias, linked to the right customer profile.
50% fewer WISMO questions
Be ahead of the ‘Where is my order’ questions by automatically informing your customers on the delivery status.
+10% successful service point pick-ups
Send reminders to your customers to pick-up their parcels at service points before they miss the deadline.
+45% more 5-star reviews
Switch to pro-active support to gain more trust from your customers, generating more 5-star reviews.
AI-DRIVEN DELIVERY DATA
Turn delivery data into instant customer updates
Keep all your support tickets under one roof by enriching them with carrier data. Sendcloud’s automation anticipates carrier replies, flags missing info, and sends smart alerts, so your support agents never chase updates again.
Pick-up reminder
Stop parcels from being returned by reminding customers to pick up their order.
Parcel delayed
Update your customer the second a delay occurs and share an updated delivery time.
Address error
Catch address issues and request missing info to prevent failed deliveries.
