Zeldi Smulders

No return policy, no sale: research shows that 67% of shoppers wouldn’t even consider ordering from an online shop if there is no clear information available on how to return…

The 2023 edition of Black Friday – Cyber Monday is just around the corner! What concrete steps can you already take to capitalise on this crucial period? For e-commerce businesses,…

Peak season is looming large, so parcel tracking becomes a hot topic as e-commerce owners anticipate the question: “Where is my order?”. With a surge in customer interactions during the…

As the busiest time of year approaches for the e-commerce and shipping industry, peak shipping season naturally brings both excitement – and panic. Are you ready to take the rush…

Peak season boosts sales volumes, yet also brings about recurring shipping delays — a great big dent in your customer satisfaction score just waiting to happen. Do you just have…

As an e-commerce business owner, you may be familiar with the fact that last mile delivery is the most crucial stage of your package’s journey. As more and more shoppers…