Zeldi Smulders

The sound of a package being posted through the door is familiar to us all with almost 250 billion parcels sent internationally every year. Whatever your interests, open the internet...

If you run an e-commerce business, handling returns can be a daily challenge. After all, around 80% of online shoppers say they regularly return a purchase. Since returns are a…

Return shipping costs UK e-commerce retailers an estimated £18 billion annually, with return rates ranging from 20-50% across all e-commerce sectors. Today’s online shoppers expect a hassle-free returns process anytime…

Dealing with returns takes up significant resources for any e-commerce business, making it harder for them to grow. While returns are inherent to online retail, handling excessive returns can easily…

No return policy, no sale: research shows that 67% of shoppers wouldn’t even consider ordering from an online shop if there is no clear information available on how to return…

Do you find yourself losing sleep over lost and damaged parcels or surprised by unexpected surcharges? Well, you’re not alone in facing shipping problems. As an e-commerce retailer, your success…