E-commerce Logistics

Post-purchase behaviour: Turning buyers into loyal customers

We’ve all been there — you buy something and suddenly the excitement turns into questions. Did I make the right choice? Will it live up to the hype? That’s the…

Rowan KrauseMay 20, 2025

Women unboxing her parcel wih a big smile on her face

E-commerce Logistics

Unboxing experience: How to turn first impressions into repeat sales

You’ve done everything right: your product’s great, the checkout went smooth, and the shipping was fast. But then it happens: the package arrives, and…it's just a plain, dented box. Not…

Johanna MenzelMay 14, 2025

phone showing a branded tracking page as a post purchase upsell example

E-commerce Logistics E-commerce Logistics

Post-purchase upsell: How to boost repeat sales without being pushy

You’ve sealed the deal. The order is placed. But before you high-five your team and move on—pause. Because the real magic? It starts after the checkout. Welcome to the post-purchase…

Johanna MenzelApril 22, 2025

E-commerce Logistics E-commerce Logistics Trends

The tools you need to execute your Connected Shipping strategy

Remember when shipping was just slapping a label on a box and waving it goodbye? Yeah, those days are long gone. Today, customers expect a customer first approach—fast, flexible, and…

Ashley HerbertMarch 5, 2025

E-commerce Logistics E-commerce Logistics Trends

How to implement a Connected Shipping strategy: A step-by-step guide

Shipping used to be simple: pack an order, slap on a label, hand it off to a courier, done. But in today’s world, shipping is no longer just about getting…

Ashley HerbertFebruary 28, 2025

unhappy kermit frog experiencing post purchase dissonance with 100 euro bill and shopping bags in hands

E-commerce Logistics E-commerce Logistics

Post-purchase dissonance: What it is and how to overcome it

If you work in e-commerce customer service, you know that handling complaints, WISMO inquiries, and managing support workloads is part of the job. But did you know that a whopping…

Johanna MenzelFebruary 20, 2025

E-commerce Logistics

Post-purchase behaviour: Turning buyers into loyal customers

Unboxing experience: How to turn first impressions into repeat sales

Post-purchase upsell: How to boost repeat sales without being pushy

The tools you need to execute your Connected Shipping strategy

How to implement a Connected Shipping strategy: A step-by-step guide

Post-purchase dissonance: What it is and how to overcome it

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