The shipping platform that connects you to carriers, e-commerce apps, and customers
Try Sendcloud free for 14 days. No credit card required.
Just starting out?
£0/mo
Start shipping with no courier contract and no subscription fee up to 20 parcels per month.
The shipping platform that connects you to carriers, e-commerce apps, and customers
Try Sendcloud free for 14 days. No credit card required.
Just starting out?
£0/mo
Start shipping with no courier contract and no subscription fee up to 20 parcels per month.
The shipping platform that connects you to carriers, e-commerce apps, and customers
Try Sendcloud free for 14 days. No credit card required.
Just starting out?
£0/mo
Start shipping with no courier contract and no subscription fee up to 20 parcels per month.
Monthly
Yearly (-20%)
Lite
£7/mo
+ €0.10 per label
For e-commerce owners looking to connect everything related to shipping in one place.
3 users
3 integrations
5 shipping rules
Max. 4800 labels/year
What's included:
Sendcloud's shipping rates
Courier pickups
Customs documents
Service point picker in checkout
Email, SMS, and WhatsApp tracking notifications in 2 languages
Email and live chat support
Growth
£31/mo
+ €0.09 per label
For owners and specialists, to automate shipping operations and improve the post-purchase experience.
5 users
5 integrations
10 shipping rules
Max. 12 000 labels/year
All in Lite, plus:
Use your own courier contract
Pack & Go
Branded tracking page with promotions
Email, SMS, & WhatsApp tracking notifications in 8 languages
WhatsApp chat for post-purchase communication
Automatically request customer reviews
Phone support
Top pick
Premium
£79/mo
+ €0.08 per label
For businesses scaling into new markets and looking to improve reverse logistics.
10 users
Unlimited integrations
Unlimited shipping rules
Max. 120 000 labels/year
All in Growth, plus:
Automated returns management
Branded return portal
Tracking page analytics
Shipping analytics
White label branding
Pro
Upon request
For businesses active in multiple markets, to deliver a complete customer experience.
Unlimited users
Unlimited integrations
Unlimited shipping rules
All in Premium, plus:
Cross-border shipping partnerships
Dynamic delivery options in checkout
Shipping solution for marketplaces
Customer Success Manager
Guided onboarding
Shipping strategy health check & optimisation
Monthly
Yearly (-20%)
Lite
£7/mo
+ £0.07 per label
For e-commerce owners looking to connect everything related to shipping in one place.
3 users
3 integrations
5 shipping rules
Max. 4800 labels/year
What's included:
Sendcloud's shipping rates
Courier pickups
Customs documents
Service point picker in checkout
Email, SMS, and WhatsApp tracking notifications in 2 languages
Email and live chat support
Growth
£31/mo
+ £0.06 per label
For owners and specialists, to automate shipping operations and improve the post-purchase experience.
5 users
5 integrations
10 shipping rules
Max. 12 000 labels/year
All in Lite, plus:
Use your own courier contract
Pack & Go
Branded tracking page with promotions
Email, SMS, & WhatsApp tracking notifications in 8 languages
WhatsApp chat for post-purchase communication
Automatically request customer reviews
Phone support
Top pick
Premium
£79/mo
+ £0.05 per label
For businesses scaling into new markets and looking to improve reverse logistics.
10 users
Unlimited integrations
Unlimited shipping rules
Max. 120 000 labels/year
All in Growth, plus:
Automated returns management
Branded return portal
Tracking page analytics
Shipping analytics
White label branding
Pro
Upon request
For businesses active in multiple markets, to deliver a complete customer experience.
Unlimited users
Unlimited integrations
Unlimited shipping rules
All in Premium, plus:
Cross-border shipping partnerships
Dynamic delivery options in checkout
Shipping solution for marketplaces
Customer Success Manager
Guided onboarding
Shipping strategy health check & optimisation
Monthly
Yearly (-20%)
Lite
£7/mo
+ £0.07 per label
For e-commerce owners looking to connect everything related to shipping in one place.
3 users
3 integrations
5 shipping rules
Max. 4800 labels/year
What's included:
Sendcloud's shipping rates
Courier pickups
Customs documents
Service point picker in checkout
Email, SMS, and WhatsApp tracking notifications in 2 languages
Email and live chat support
Growth
£31/mo
+ £0.06 per label
For owners and specialists, to automate shipping operations and improve the post-purchase experience.
5 users
5 integrations
10 shipping rules
Max. 12 000 labels/year
All in Lite, plus:
Use your own courier contract
Pack & Go
Branded tracking page with promotions
Email, SMS, & WhatsApp tracking notifications in 8 languages
WhatsApp chat for post-purchase communication
Automatically request customer reviews
Phone support
Top pick
Premium
£79/mo
+ £0.05 per label
For businesses scaling into new markets and looking to improve reverse logistics.
10 users
Unlimited integrations
Unlimited shipping rules
Max. 120 000 labels/year
All in Growth, plus:
Automated returns management
Branded return portal
Tracking page analytics
Shipping analytics
White label branding
Pro
Upon request
For businesses active in multiple markets, to deliver a complete customer experience.
Unlimited users
Unlimited integrations
Unlimited shipping rules
All in Premium, plus:
Cross-border shipping partnerships
Dynamic delivery options in checkout
Shipping solution for marketplaces
Customer Success Manager
Guided onboarding
Shipping strategy health check & optimisation
* Note: If you signed up before October 1, 2025, your subscription remains on the prior feature set unless you switch to the updated version, which offers different pricing but may result in the loss of certain features. For questions or a feature comparison, please contact us.
Enterprise | Custom
For companies with unique business setups or custom tech stacks, to get extra support, expertise, and data.
Tailored solutions for:
On-demand courier integration, feature development, workflow automation, and API management
Shipping Intelligence
Technical Support Manager
Extended support hours and service levels with a dedicated Customer Success Manager
Technical Support Manager
On-demand Technical Support Manager
Compare all features
General
Max. shipments/year
20/month
4800
12 000
120 000
360 000
Shipping rate discount
+
++
+++
++++
+++++
Price per shipping label
£0.07
£0.06
£0.05
£0.05
Price/label after exceeding the monthly limit
£0.50
£0.07 + £0.15
£0.06 + £0.15
£0.05 + £0.15
£0.05 + £0.15
Users
1
3
5
10
Unlimited
Couriers
70+
160+
160+
160+
160+
Shop integrations
Max. 2
Max. 3
Max. 5
Unlimited
Unlimited
API access
Shipping
Sendcloud's shipping rates
Ship with your own courier contract
Add multiple contracts for a single courier
Add multiple contracts for a single courier
Compare shipping methods
Smart recommendations
Enable and switch couriers instantly
Create shipping labels
Shipping rules
max. 5
max. 10
Unlimited
Unlimited
Sendcloud Shipment Protection
Schedule parcel pickups
Customs documents
Cross-border shipping partnerships
"Cash on delivery" shipments
Set up your brand(s)
Products database
Order Processing
Import orders from your sales channels
2 shop integrations
3 shop integrations
5 shop integrations + CSV import
Unlimited integrations
Unlimited integrations
Order management dashboard
Print shipping labels
Print packing slips
Print picking lists
Pack & Go
Item scanning
Set rules for shipping boxes
Set product location
Tracking
Email tracking notifications
Max. 3
SMS tracking notifications
WhatsApp tracking notifications
Business WhatsApp
Multi-language tracking notifications
Branded tracking page
Instagram post and promotional banner
Google Analytics for your tracking page
Parcel lookup widget
Tracking API
Support Automation
Parcel monitor
Complete status history for every shipment
Issues and exceptions
Smart issue detection
Enterprise / On demand
Advanced email triggers and webhooks
Enterprise / On demand
Smart courier claim refunds
Support API
Zendesk integration
Integration with other CS tools
Enterprise / On demand
Request customer reviews
Monitor external shipments
Enterprise / On demand
Returns
Use Sendcloud's rates for return shipments
Smart recommendations ✨
Create return labels
+ Return portal
+ Return portal
Pre-printed return labels
Customs docs for returns
Return API
+ Return portal API
+ Return portal API
Multi-channel return notifications
max. 2 languages
Return portal
Return rules
Pickups for returns
QR code returns
Return approval
Paid returns
Manage external returns
Return analytics
Checkout
Service point picker
Service point picker for a custom system
Checkout rules
Checkout delivery options
Estimated delivery dates ✨
Sustainability score
Shipping Intelligence
Shipping analytics
Shipment volumes
Transit times
Returns
Delivery performance
Enterprise / On demand
Issues and exceptions
Enterprise / On demand
Courier SLA review
Enterprise / On demand
Delivery performance benchmarking
Enterprise / On demand
Smart recommendations
Estimated delivery dates
Invoice insights
Data warehouse integration
Enterprise / On demand
Sendcloud Support
Live chat
Phone
Customer Success Manager
Slack channel
Enterprise / On demand
Extended hours and service levels
Enterprise / On demand
Technical Manager
Enterprise / On demand
General
Max. shipments/year
20/month
Shipping rate discount
+
Price per shipping label
Price/label after exceeding the monthly limit
£0.50
Users
1
Couriers
70+
Shop integrations
Max. 2
API access
Shipping
Sendcloud's shipping rates
Ship with your own courier contract
Compare shipping methods
Smart recommendations
Enable and switch couriers instantly
Create shipping labels
Shipping rules
Sendcloud Shipment Protection
Schedule parcel pickups
Customs documents
Cross-border shipping partnerships
"Cash on delivery" shipments
Set up your brand(s)
Products database
Order Processing
Import orders from your sales channels
2 shop integrations
Order management dashboard
Print shipping labels
Print packing slips
Print picking lists
Pack & Go
Item scanning
Set rules for shipping boxes
Set product location
Tracking
Email tracking notifications
Max. 3
SMS tracking notifications
WhatsApp tracking notifications
Business WhatsApp
Multi-language tracking notifications
Branded tracking page
Instagram post and promotional banner
Google Analytics for your tracking page
Parcel lookup widget
Tracking API
Support Automation
Parcel monitor
Complete status history for every shipment
Issues and exceptions
Smart issue detection
Enterprise / On demand
Advanced email triggers and webhooks
Enterprise / On demand
Smart courier claim refunds
Support API
Zendesk integration
Integration with other CS tools
Enterprise / On demand
Request customer reviews
Monitor external shipments
Enterprise / On demand
Returns
Use Sendcloud's rates for return shipments
Smart recommendations ✨
Create return labels
Pre-printed return labels
Customs docs for returns
Return API
Multi-channel return notifications
Return portal
Return rules
Pickups for returns
QR code returns
Return approval
Paid returns
Manage external returns
Return analytics
Checkout
Service point picker
Service point picker for a custom system
Checkout rules
Checkout delivery options
Estimated delivery dates ✨
Sustainability score
Shipping Intelligence
Shipping analytics
Shipment volumes
Transit times
Returns
Delivery performance
Enterprise / On demand
Issues and exceptions
Enterprise / On demand
Courier SLA review
Enterprise / On demand
Delivery performance benchmarking
Enterprise / On demand
Smart recommendations
Estimated delivery dates
Invoice insights
Data warehouse integration
Enterprise / On demand
Sendcloud Support
Live chat
Phone
Customer Success Manager
Slack channel
Enterprise / On demand
Extended hours and service levels
Enterprise / On demand
Technical Manager
Enterprise / On demand
Compare all features
General
Max. shipments/year
20/month
4800
12 000
120 000
360 000
Shipping rate discount
+
++
+++
++++
+++++
Price per shipping label
£0.07
£0.06
£0.05
£0.05
Price/label after exceeding the monthly limit
£0.50
£0.07 + £0.15
£0.06 + £0.15
£0.05 + £0.15
£0.05 + £0.15
Users
1
3
5
10
Unlimited
Couriers
70+
160+
160+
160+
160+
Shop integrations
Max. 2
Max. 3
Max. 5
Unlimited
Unlimited
API access
Shipping
Sendcloud's shipping rates
Ship with your own courier contract
Add multiple contracts for a single courier
Add multiple contracts for a single courier
Compare shipping methods
Smart recommendations
Enable and switch couriers instantly
Create shipping labels
Shipping rules
max. 5
max. 10
Unlimited
Unlimited
Sendcloud Shipment Protection
Schedule parcel pickups
Customs documents
Cross-border shipping partnerships
"Cash on delivery" shipments
Set up your brand(s)
Products database
Order Processing
Import orders from your sales channels
2 shop integrations
3 shop integrations
5 shop integrations + CSV import
Unlimited integrations
Unlimited integrations
Order management dashboard
Print shipping labels
Print packing slips
Print picking lists
Pack & Go
Item scanning
Set rules for shipping boxes
Set product location
Tracking
Email tracking notifications
Max. 3
SMS tracking notifications
WhatsApp tracking notifications
Business WhatsApp
Multi-language tracking notifications
Branded tracking page
Instagram post and promotional banner
Google Analytics for your tracking page
Parcel lookup widget
Tracking API
Support Automation
Parcel monitor
Complete status history for every shipment
Issues and exceptions
Smart issue detection
Enterprise / On demand
Advanced email triggers and webhooks
Enterprise / On demand
Smart courier claim refunds
Support API
Zendesk integration
Integration with other CS tools
Enterprise / On demand
Request customer reviews
Monitor external shipments
Enterprise / On demand
Returns
Use Sendcloud's rates for return shipments
Smart recommendations ✨
Create return labels
+ Return portal
+ Return portal
Pre-printed return labels
Customs docs for returns
Return API
+ Return portal API
+ Return portal API
Multi-channel return notifications
max. 2 languages
Return portal
Return rules
Pickups for returns
QR code returns
Return approval
Paid returns
Manage external returns
Return analytics
Checkout
Service point picker
Service point picker for a custom system
Checkout rules
Checkout delivery options
Estimated delivery dates ✨
Sustainability score
Shipping Intelligence
Shipping analytics
Shipment volumes
Transit times
Returns
Delivery performance
Enterprise / On demand
Issues and exceptions
Enterprise / On demand
Courier SLA review
Enterprise / On demand
Delivery performance benchmarking
Enterprise / On demand
Smart recommendations
Estimated delivery dates
Invoice insights
Data warehouse integration
Enterprise / On demand
Sendcloud Support
Live chat
Phone
Customer Success Manager
Slack channel
Enterprise / On demand
Extended hours and service levels
Enterprise / On demand
Technical Manager
Enterprise / On demand
Our shipping rates
Placeholder
Free
Lite
Growth
Premium
Pro
Royal Mail Tracked 48 - Small Parcel
£2.87
On request
On request
On request
On request
Royal Mail Tracked 48 - Large Letter
£2.22
On request
On request
On request
On request
InPost Address to Locker Two Day
£2.49
On request
On request
On request
On request
InPost Locker to Address Two Day
£3.15
On request
On request
On request
On request
Evri Standard Two Day
£3.88
On request
On request
On request
On request
FedEx® Priority
£5.15
On request
On request
On request
On request
Prices shown are starting rates. Actual costs may vary. Create a free account to view all rates.
“Because Sendcloud has a large network of couriers, you can send flexibly and easily scale.”
Lars Ackerman
Product Owner
-
Bloom & Wild
“With the added range of couriers that Sendcloud brings, ShipBob customers will continue to benefit from the most cost-competitive options on the market.”
Enda Breslin
General Manager
-
ShipBob
FAQs
How does the free plan work?
You can use Sendcloud for free, forever. On the Free plan, you’ll only be billed for each shipping label you generate.
If you’re using the “Unstamped letter” shipping method, there is a limit of 50 labels, after which you will be charged.
Note that on the Free plan, you can only ship using Sendcloud’s rates. To use your own courier contract, sign up for one of the paid plans.
The Free plan comes with a limited set of features and is tailored to the needs of stores making their first steps in the e-commerce world.
Is there a setup fee?
There is no setup fee for Lite, Growth, Premium, and Pro plans.
Additional fees may apply in case of complex integrations, custom requests, or managed onboarding. Please check our Enterprise offering and get in touch with one of our shipping experts to receive a custom proposal based on your desired setup.
Can I cancel my paid subscription at any time?
After the trial period, your plan will automatically be renewed if you do not deactivate it—but don’t worry, you will get timely reminders about this.
While we would hate to see you leave, you can always cancel your subscription before the next billing cycle. To cancel your subscription, go to Account > Subscription > Deactivate your plan. If you wish to delete your account instead, go to Account > Profile, scroll down, and click Delete account.
Your paid subscription will still be active until the next renewal date, so you will be able to make the most of the features that are included in your current plan. Learn more about how our subscription invoicing works.
Do I need a courier contract to use Sendcloud?
You have the flexibility to either use your own courier contract or Sendcloud’s shipping rates.
We offer pre-negotiated shipping rates with various couriers, allowing you to ship without needing your own courier contract.
However, if you already have a courier contract and are subscribed to one of our paid plans, you have the option to upload your existing contract to the Sendcloud platform.
Where can I find Sendcloud's shipping rates?
For a full overview of Sendcloud’s shipping rates, please create a free account.
Once in your Sendcloud account, go to Shipping > Shipping prices to view the available shipping or return methods per courier and the corresponding prices.
You will be able to select the direction of your shipments (return or outbound), enter the dimensions and weight of your parcels, and choose the countries you are interested in. Easily sort and filter the results to choose the best shipping method based on price, transit time, popularity, customer rating, and more.
It is also possible to retrieve our shipping rates with the API.
What is the price per label?
Price per label is a label processing fee that’s being charged on top of your subscription price. Keep in mind that these are not the shipping costs but the price for the creation of shipping labels with Sendcloud.
The label processing fee depends on your subscription plan: Lite (+ £0.09 per label), Growth (+ £0.08 per label), Premium (+ £0.07 per label), and Pro (+ £0.06 per label).
After exceeding the monthly limit for your plan — Lite (400 labels), Growth (1000 labels), Premium (10 000 labels), and Pro (30 000 labels) — you will pay an additional £0.15 per label on top of the original fee.
For example, if you exceed the 400-label limit on the Lite plan, you will be charged £0.25 for each extra label.
From which countries can I ship with Sendcloud?
Sendcloud fully supports shipping from 8 European nations: Austria, Belgium, France, Germany, Italy, the Netherlands, Spain, and the United Kingdom.
If you have an invoice address in any of the countries above (except for the UK) and a direct contract with a supported courier, you can also ship from Czechia, Denmark, Poland, Portugal, and Sweden.
From any of these countries, you can ship to destinations worldwide.
Which shop systems and marketplaces are supported by Sendcloud?
Sendcloud seamlessly integrates with over 100 shop systems, marketplaces, WMS, and ERPs, including popular platforms like Shopify, WooCommerce, Amazon, and eBay. Browse our App Store to see all of them.
Don’t worry if your system isn’t natively supported; you still have options. Sendcloud offers the flexibility to manually create shipments, upload orders via CSV files, or integrate your system through our API.
Can 3PLs and fulfilment providers use Sendcloud?
Yes, we have a tailored solution for 3PLs and e-commerce fulfilment providers. Get easy access to over 100 global and local courier partners, and offer extra services to your e-commerce customers, such as tracking notifications and a return portal in their own branding. Learn more here.
What kind of support does Sendcloud provide?
The level of customer support you receive depends on your subscription plan.
All our customers have access to email and live chat support.
Starting from the Growth plan, we offer phone support for more immediate assistance.
Starting from the Pro plan, you will be assigned a dedicated Customer Success Manager (sometimes also possible on lower plans, on-demand), who will assist you with onboarding, training, and performance review while offering strategic guidance and shipping expertise.
Enterprise customers can expect more guided onboarding with technical support throughout the implementation and extended support hours and service levels.
FAQs
How does the free plan work?
You can use Sendcloud for free, forever. On the Free plan, you’ll only be billed for each shipping label you generate.
If you’re using the “Unstamped letter” shipping method, there is a limit of 50 labels, after which you will be charged.
Note that on the Free plan, you can only ship using Sendcloud’s rates. To use your own courier contract, sign up for one of the paid plans.
The Free plan comes with a limited set of features and is tailored to the needs of stores making their first steps in the e-commerce world.
Is there a setup fee?
There is no setup fee for Lite, Growth, Premium, and Pro plans.
Additional fees may apply in case of complex integrations, custom requests, or managed onboarding. Please check our Enterprise offering and get in touch with one of our shipping experts to receive a custom proposal based on your desired setup.
Can I cancel my paid subscription at any time?
After the trial period, your plan will automatically be renewed if you do not deactivate it—but don’t worry, you will get timely reminders about this.
While we would hate to see you leave, you can always cancel your subscription before the next billing cycle. To cancel your subscription, go to Account > Subscription > Deactivate your plan. If you wish to delete your account instead, go to Account > Profile, scroll down, and click Delete account.
Your paid subscription will still be active until the next renewal date, so you will be able to make the most of the features that are included in your current plan. Learn more about how our subscription invoicing works.
Do I need a courier contract to use Sendcloud?
You have the flexibility to either use your own courier contract or Sendcloud’s shipping rates.
We offer pre-negotiated shipping rates with various couriers, allowing you to ship without needing your own courier contract.
However, if you already have a courier contract and are subscribed to one of our paid plans, you have the option to upload your existing contract to the Sendcloud platform.
Where can I find Sendcloud's shipping rates?
For a full overview of Sendcloud’s shipping rates, please create a free account.
Once in your Sendcloud account, go to Shipping > Shipping prices to view the available shipping or return methods per courier and the corresponding prices.
You will be able to select the direction of your shipments (return or outbound), enter the dimensions and weight of your parcels, and choose the countries you are interested in. Easily sort and filter the results to choose the best shipping method based on price, transit time, popularity, customer rating, and more.
It is also possible to retrieve our shipping rates with the API.
What is the price per label?
Price per label is a label processing fee that’s being charged on top of your subscription price. Keep in mind that these are not the shipping costs but the price for the creation of shipping labels with Sendcloud.
The label processing fee depends on your subscription plan: Lite (+ £0.09 per label), Growth (+ £0.08 per label), Premium (+ £0.07 per label), and Pro (+ £0.06 per label).
After exceeding the monthly limit for your plan — Lite (400 labels), Growth (1000 labels), Premium (10 000 labels), and Pro (30 000 labels) — you will pay an additional £0.15 per label on top of the original fee.
For example, if you exceed the 400-label limit on the Lite plan, you will be charged £0.25 for each extra label.
From which countries can I ship with Sendcloud?
Sendcloud fully supports shipping from 8 European nations: Austria, Belgium, France, Germany, Italy, the Netherlands, Spain, and the United Kingdom.
If you have an invoice address in any of the countries above (except for the UK) and a direct contract with a supported courier, you can also ship from Czechia, Denmark, Poland, Portugal, and Sweden.
From any of these countries, you can ship to destinations worldwide.
Which shop systems and marketplaces are supported by Sendcloud?
Sendcloud seamlessly integrates with over 100 shop systems, marketplaces, WMS, and ERPs, including popular platforms like Shopify, WooCommerce, Amazon, and eBay. Browse our App Store to see all of them.
Don’t worry if your system isn’t natively supported; you still have options. Sendcloud offers the flexibility to manually create shipments, upload orders via CSV files, or integrate your system through our API.
Can 3PLs and fulfilment providers use Sendcloud?
Yes, we have a tailored solution for 3PLs and e-commerce fulfilment providers. Get easy access to over 100 global and local courier partners, and offer extra services to your e-commerce customers, such as tracking notifications and a return portal in their own branding. Learn more here.
What kind of support does Sendcloud provide?
The level of customer support you receive depends on your subscription plan.
All our customers have access to email and live chat support.
Starting from the Growth plan, we offer phone support for more immediate assistance.
Starting from the Pro plan, you will be assigned a dedicated Customer Success Manager (sometimes also possible on lower plans, on-demand), who will assist you with onboarding, training, and performance review while offering strategic guidance and shipping expertise.
Enterprise customers can expect more guided onboarding with technical support throughout the implementation and extended support hours and service levels.
FAQs
How does the free plan work?
You can use Sendcloud for free, forever. On the Free plan, you’ll only be billed for each shipping label you generate.
If you’re using the “Unstamped letter” shipping method, there is a limit of 50 labels, after which you will be charged.
Note that on the Free plan, you can only ship using Sendcloud’s rates. To use your own courier contract, sign up for one of the paid plans.
The Free plan comes with a limited set of features and is tailored to the needs of stores making their first steps in the e-commerce world.
Is there a setup fee?
There is no setup fee for Lite, Growth, Premium, and Pro plans.
Additional fees may apply in case of complex integrations, custom requests, or managed onboarding. Please check our Enterprise offering and get in touch with one of our shipping experts to receive a custom proposal based on your desired setup.
Can I cancel my paid subscription at any time?
After the trial period, your plan will automatically be renewed if you do not deactivate it—but don’t worry, you will get timely reminders about this.
While we would hate to see you leave, you can always cancel your subscription before the next billing cycle. To cancel your subscription, go to Account > Subscription > Deactivate your plan. If you wish to delete your account instead, go to Account > Profile, scroll down, and click Delete account.
Your paid subscription will still be active until the next renewal date, so you will be able to make the most of the features that are included in your current plan. Learn more about how our subscription invoicing works.
Do I need a courier contract to use Sendcloud?
You have the flexibility to either use your own courier contract or Sendcloud’s shipping rates.
We offer pre-negotiated shipping rates with various couriers, allowing you to ship without needing your own courier contract.
However, if you already have a courier contract and are subscribed to one of our paid plans, you have the option to upload your existing contract to the Sendcloud platform.
Where can I find Sendcloud's shipping rates?
For a full overview of Sendcloud’s shipping rates, please create a free account.
Once in your Sendcloud account, go to Shipping > Shipping prices to view the available shipping or return methods per courier and the corresponding prices.
You will be able to select the direction of your shipments (return or outbound), enter the dimensions and weight of your parcels, and choose the countries you are interested in. Easily sort and filter the results to choose the best shipping method based on price, transit time, popularity, customer rating, and more.
It is also possible to retrieve our shipping rates with the API.
What is the price per label?
Price per label is a label processing fee that’s being charged on top of your subscription price. Keep in mind that these are not the shipping costs but the price for the creation of shipping labels with Sendcloud.
The label processing fee depends on your subscription plan: Lite (+ £0.09 per label), Growth (+ £0.08 per label), Premium (+ £0.07 per label), and Pro (+ £0.06 per label).
After exceeding the monthly limit for your plan — Lite (400 labels), Growth (1000 labels), Premium (10 000 labels), and Pro (30 000 labels) — you will pay an additional £0.15 per label on top of the original fee.
For example, if you exceed the 400-label limit on the Lite plan, you will be charged £0.25 for each extra label.
From which countries can I ship with Sendcloud?
Sendcloud fully supports shipping from 8 European nations: Austria, Belgium, France, Germany, Italy, the Netherlands, Spain, and the United Kingdom.
If you have an invoice address in any of the countries above (except for the UK) and a direct contract with a supported courier, you can also ship from Czechia, Denmark, Poland, Portugal, and Sweden.
From any of these countries, you can ship to destinations worldwide.
Which shop systems and marketplaces are supported by Sendcloud?
Sendcloud seamlessly integrates with over 100 shop systems, marketplaces, WMS, and ERPs, including popular platforms like Shopify, WooCommerce, Amazon, and eBay. Browse our App Store to see all of them.
Don’t worry if your system isn’t natively supported; you still have options. Sendcloud offers the flexibility to manually create shipments, upload orders via CSV files, or integrate your system through our API.
Can 3PLs and fulfilment providers use Sendcloud?
Yes, we have a tailored solution for 3PLs and e-commerce fulfilment providers. Get easy access to over 100 global and local courier partners, and offer extra services to your e-commerce customers, such as tracking notifications and a return portal in their own branding. Learn more here.
What kind of support does Sendcloud provide?
The level of customer support you receive depends on your subscription plan.
All our customers have access to email and live chat support.
Starting from the Growth plan, we offer phone support for more immediate assistance.
Starting from the Pro plan, you will be assigned a dedicated Customer Success Manager (sometimes also possible on lower plans, on-demand), who will assist you with onboarding, training, and performance review while offering strategic guidance and shipping expertise.
Enterprise customers can expect more guided onboarding with technical support throughout the implementation and extended support hours and service levels.
Start automating your shipping process today
Set up in 5 minutes
No coding required
No credit card required
More than 2,600 five star reviews
Start automating your shipping process today
Set up in 5 minutes
No coding required
No credit card required
More than 2,600 five star reviews
Start automating your shipping process today
Set up in 5 minutes
No coding required
No credit card required
More than 2,600 five star reviews
Product
Solutions
Integrations
© 2026 Sendcloud. All Rights Reserved
Chamber of Commerce: 66572959
VAT number: NL856613897B01
Product
Integrations
Solutions
Resources
© 2026 Sendcloud. All Rights Reserved
Chamber of Commerce: 66572959
VAT number: NL856613897B01
Product
© 2026 Sendcloud. All Rights Reserved
Chamber of Commerce: 66572959
VAT number: NL856613897B01