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How Jade Roller got its logistics under control with Sendcloud
Jade Roller sells jade rollers and beauty accessories inspired by ancient rituals. A few months after launch, a well-known TV presenter mentioned the brand unprompted on M6: sales took off, and manual logistics could not keep up.
CHALLENGE
Explosive growth, logistics that could not keep up
When Thibault Nelkin founded Jade Roller, he handled the shipping himself, by hand. It ate up time, but it was manageable at first because he only received a handful of orders a day.
Then, only a few months after launch, sales took off. No longer able to handle thousands of orders by hand, the company turned to Sendcloud to get its logistics under control.
SOLUTION
Logistics under control with Sendcloud
Faced with fast growth, Jade Roller relies on Sendcloud to automate order processing, generate customs documents for its international shipments and give customers tracking of their own.
RESULTS
Where tradition meets efficiency
Going from jade rollers to thousands of orders, Jade Roller has combined ancient heritage with modern logistics. With Sendcloud the brand saves time, keeps its customers happy and opens the door to international markets.
Simpler logistics
Repetitive manual tasks are automated, which takes pressure off the team and limits mistakes.
Thibault Nelkin
Founder, Jade Roller
"Sendcloud lets us stay in control of our shipments and personalize what goes in our parcels during our peak periods."
Easier international growth
Jade Roller delivers its products to more than 50 countries.
Thibault Nelkin
Founder, Jade Roller
"We started shipping internationally very quickly. Generating customs documents let us give our international customers delivery options, thanks to multi-carrier support."
Rising customer satisfaction
A 98% satisfaction rate thanks to faster delivery and better tracking.
Thibault Nelkin
Founder, Jade Roller
"The platform lets us keep our customers up to date on their orders with automatic, personalized tracking notifications."
Less repetitive support work
Automated tracking notifications cut down the repetitive work for the support team.
Thibault Nelkin
Founder, Jade Roller
"And at the same time it cuts down the repetitive work for our support team."
Parcels shipped in 45 seconds, a lighter support load, customers who stay happy: Jade Roller shows that a good ritual is also good logistics.
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