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Chocolate maker Friandries: an online customer experience that leaves you wanting more
Growing internationally and switching gears quickly during peak moments? That was the wish of Tilburg-based chocolate maker Friandries. This adventurous chocolatier is known for chocolate products of the very highest quality. The challenge? Creating an online customer experience just as exciting, unique and forward-thinking as their chocolate.
CHALLENGE
Processing orders manually? That had to change
In 2019, during Mother’s Day, Friandries had to process more than 500 orders by hand. That was the moment they realized things had to change. The next day, they set out to find a partner that could simplify their shipping process.
Besides automating label generation, Friandries wanted the flexibility to ship with carriers across Europe. It was also important to keep customers proactively informed with personalized tracking updates. Customers now stay automatically up to date through personalized emails, thanks to Sendcloud’s tracking feature.
SOLUTION
Easy shipping with multiple carriers
Thanks to Sendcloud, Friandries can now pull in all orders and print labels with the push of a button. "Where we had specific needs that were not yet in the software, Sendcloud thought along with us about a solution. We can now print multiple labels from a single order."
On top of that, Friandries can now ship with multiple carriers all across Europe. "This gives us flexibility and makes it easy to switch quickly during busy periods."
Friandries was born from the wish to connect worlds that at first glance have nothing to do with each other. This idea applies not only to their chocolate creations, but also to how they run their business. Thanks to Sendcloud, Friandries turned a fragmented shipping process into one smooth customer experience.
RESULTS
Smarter shipping leaves you wanting more
At Friandries, everything revolves around temptation, not only in their chocolate, but also in their service. With Sendcloud, this artisanal chocolate maker managed to transform their shipping process into a well-oiled machine. Less stress, more scalability and customers who keep coming back for a new taste experience. The numbers? They are something to savor.
From chaos to control
With automated label generation, Friandries effortlessly ships more than 500 orders a day, even during peak periods like Christmas and Mother's Day.
Sep van Hannen
Co-founder and director, Friandries
"Where we had specific needs that were not yet in the software, Sendcloud thought along with us about a solution. We can now print multiple labels from a single order."
Smooth shipping
Whether it's a delivery nearby or across Europe, Friandries picks the best carrier. Thanks to Sendcloud's multi-carrier setup, they ship efficiently, even when it's busy.
Sep van Hannen
Co-founder and director, Friandries
"Sendcloud gives us the flexibility to choose the best carrier on the market and also makes it easy to switch quickly during busy times."
More than just track & trace
Personalized tracking pages and emails keep customers engaged, and special offers turn every shipment into a reason to come back.
Sep van Hannen
Co-founder and director, Friandries
"Our products sell especially well around the holidays. That is why it is ideal that we can fully customize our tracking page and emails and add personal offers."
Growth without growing pains
International expansion is in full swing. Thanks to an optimized shipping process, the company now reaches more customers, without the extra worries.
Sep van Hannen
Co-founder and director, Friandries
"With Sendcloud’s multi-carrier solution and personalized tracking, we can meet our customers’ expectations."
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