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How Caseificio di Santo ships fresh buffalo dairy across Europe
Caseificio di Santo has made buffalo dairy since 2011, as part of the short supply chain of the Di Santo family farm, using only milk from its own buffalo. In 2020 it opened online sales, shipping fresh products across Italy and abroad.
CHALLENGE
For fresh products, every delay is a lost sale
For a company making fresh products, every delay or error is a lost sale. Delivery slips were written by hand, and a flood of "where is my order?" messages had to be handled manually, taking an enormous amount of time.
SOLUTION
Multi-carrier shipping from one dashboard
A multi-carrier solution was essential, and Sendcloud made it possible to pick the best carrier for each shipment in a click, so the dairy now delivers across Italy and Europe within hours. All shipping data lives in one place, customer name, destination, carrier and parcel status, instead of separate logins across three carrier sites.
RESULTS
85% less time, and far fewer questions
What used to take two hours now takes ten minutes. Sendcloud's monthly cost equals about two hours of an employee's time, so the software pays for itself. Automated tracking emails keep customers informed, reducing support requests.
Ten minutes instead of two hours
Shipping notes used to be written by hand. Now the whole run takes ten minutes.
Caseificio di Santo
“With Sendcloud we have everything under control: the customer’s name, the destination country, the carrier and where the parcel is. What used to take us two hours now takes ten minutes.”
Every delay is a lost sale
With fresh products a late shipment has to be refunded, so every shipment has to be right first time.
Caseificio di Santo
“The biggest difficulty with fresh products is delays. Shipments have to be perfect, and if they are not, the order has to be refunded.”
One login instead of three
Three customers used to mean three carrier sites and three logins. Now the data sits in one place.
Caseificio di Santo
“Before, for three different customers we had to make three different logins on three different carrier sites.”
Software that pays for itself
The monthly cost of Sendcloud is the same as two hours of an employee’s time.
Caseificio di Santo
“For the dairy, the monthly cost of Sendcloud is the same as two hours of an employee: the spend on software is nothing but a big saving.”
With reliable, fast multi-carrier shipping, Caseificio di Santo can focus on what it does best: exceptional fresh buffalo dairy.
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