Support automation in e-commerce: A smarter way to handle delivery issues
Every online order has a journey. It starts with a click. Then a packed box.…
8x faster claims
Get more refunds
3x faster first response time
Claim automation for more carrier refunds in less time
Support teams waste hours on manual claims. With claim automation, you detect delivery issues early on, resolve them 8x faster, and free up time to focus on customer satisfaction.
Less time spent on claims
Automate repetitive support tasks: claims filing, reminders, and back-and-forth communication. Plus, get a 3x faster first response time.
8x faster resolution, more refunds
Spot delivery issues early on and get refunds faster. Tickets and updates are handled automatically, so you can focus on other important things.
Full visibility on one platform
Track all delivery tickets, issues, and refunds in one place. Plus, get a clear overview of carrier performance for future negotiations.
Cheerz
“Sendcloud is a magic wand that helps you remove the thorns from your feet on all transport subjects, especially when it comes to invoicing and transport claims.”
Everything you need to make e-commerce claim handling effortless
Get notified the moment something goes wrong
Shift from reactive to proactive support to keep customers happy. Our parcel monitor system keeps an eye on every parcel. If something goes wrong, you’ll know immediately.
Handle all your carrier claims from one place
No more switching between carrier portals. With delivery issue management, you can report issues, file claims, and track tickets across all your carriers in one clear overview.
Let claim automation do the follow-up for you
Delivery issue automation handles claim generation, reminders, and the back-and-forth with carriers for you so your team can focus on more complex cases.
How it works: Step-by-step guide to claims automation software
1. Detect issues early
Our monitor feature flags delivery problems as they happen, before the customer even contacts support.
2. Automate the claims process
Sendcloud generates claims, handles communication with the carrier, and keeps your team updated.
3. Track and optimize
Get a centralized view of all claims and recoveries. Use actionable insights to make better carrier-related decisions.
What our customers say
At Sendcloud, our customers are at the heart of everything we do. Their feedback drives us to innovate, adapt, and stay flexible in meeting the ever-changing demands of today’s market.
Adesa
“What I particularly like about Sendcloud is the efficiency of the solution and the savings we achieve.”
Hardloop
“Sendcloud is a good tool to complete complaints filled by our customer service. The tool allows us to increase the number of packages on which we make complaints (delays, losses, etc.). In addition, the team is always very responsive!”
Cheerz
“Sendcloud is a magic wand that helps you remove the thorns from your feet on all transport subjects, especially when it comes to invoicing and transport claims.”
FAQs
What is claims processing automation?
Claim processing automation is the use of software to identify, file, manage, and resolve shipping claims with carriers. This happens automatically, across your carriers and systems. Read more about the results.
What benefit does automating claim generation provide?
Claim automation helps you recover more money while freeing up your support team from manual, time-consuming processes. It improves speed, accuracy, and success rates of carrier refunds. See what else Support Automation can do for your business.
How do I use claims processing automation to boost customer satisfaction?
By resolving delivery issues before the customer has to ask, you create a more proactive and professional support experience, boosting trust and reducing churn. Read more about how delivery frustrations impact repeat purchases.
Claims automation software
to recover time and refunds
Paying the price for delivery issues?
Automate carrier claims to recover lost revenue and free up time for your team.
Ready to become more efficient? We’ve got you covered.
Don’t face the complexities of delivery support alone. We’re here to guide you every step of the way.
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