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POST-PURCHASE

Post-purchase solutions that improve delivery performance and reduce workload

When orders leave your warehouse, you rely on carriers to meet customer expectations. Sendcloud’s post-purchase solutions give you ownership over the last mile with real-time delivery data, proactive communication, automated claims, and easy returns.

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Measurable impact after orders leave your warehouse

Up to 5%

Cost savings through data-driven delivery optimizations

30-50%

Fewer WISMO calls with proactive delivery updates

Up to 45%

More 5-star reviews thanks to positive delivery experiences

Up to 60%

Less time spent on handling delivery claims

Upgrade delivery performance with minimal effort

Optimize carrier performance, prevent issues before they escalate and automate manual workflows across tracking, claims and returns to protect margins and improve customer satisfaction.

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Intelligence

Access a unified view of shipping performance across carriers and markets, spot trends and hidden costs to improve business outcomes.

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Tracking

Get near real-time, multi-carrier tracking with predictive ETAs and richer event data to improve delivery transparency and reduce WISMO.

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Claims

Detect delivery issues before customers do, automate carrier follow-ups, and manage claims end to end, all from a centralized dashboard.

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Returns

Manage returns through a self-service portal that connects carriers and shop systems to keep processing efficient and customer-friendly.

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INTELLIGENCE

Full visibility into every part of your shipping and returns operations

SHIPPING ANALYTICS

Turn shipping data into performance gains

Carrier performance is often a black box. Understand how carriers really perform and choose the best ones to deliver faster and smarter.

  • Track and benchmark carrier performance across speed and reliability
  • Compare delivery lanes and spot underperforming regions
  • Hold carriers accountable with real performance data

RETURNS ANALYTICS

Minimize returns and improve retention

Returns are often a big hassle, but with analytics you can identify what’s the main reason for returns so you can take action before they happen.

  • Spot and fix the top reasons for returns to improve the product experience
  • Optimize descriptions, sizing guides, and delivery expectations
  • Identify carriers with higher return rates and fix delivery-related return reasons

COST ANALYTICS

Control costs and reduce surcharges

Without cost visibility, margin leaks go unnoticed. Analyze detailed shipping costs and surcharge data across all carriers and shipments.

  • Break down spend by carrier, lane, and method
  • Spot hidden surcharges and unexpected fees
  • Secure better surcharge deals with carriers based on data-backed talks

”“We’ve got our Trustpilot and CSAT scores up in 6 months. Moreover, insights into carrier performance allow us to negotiate better terms with the carriers.”

Alex FormicolaCustomer Support Lead - Rosefield

TRACKING

Give customers near real-time tracking and predictions

Shoppers are tired of chasing shipping updates. Use predictive delivery insights and unified multi-carrier data to reduce WISMO and lower support costs.

  • Get access to standardized multi-carrier data in one place
  • Track beyond carrier basics with richer insights and predicted events
  • Show customers accurate ETAs and send proactive delay notifications

CLAIMS

Resolve delivery issues faster and recover more refunds

Delivery issues are fragmented and time-consuming. Centralize detection and automate claims in one workflow to increase recovery and reduce manual handling.

  • Detect delivery issues across all carriers and shipments in one dashboard
  • File, track, and resolve claims in minutes with automated workflows
  • Stay ahead of deadlines with reminders and flagged missing info

RETURNS

Automate returns and retain more customers

Returns impact cost, workload and customer satisfaction. Use API integrations, a branded self-service portal and connected partners to manage return flows efficiently.

  • Build your own return solution and connect to any existing system
  • Let customers start and track local and international returns online
  • Connect trusted return partners to automate workflows and sync data

Take back control of delivery during the last mile

Discover how Sendcloud’s post-purchase solutions help you protect margins and improve customer satisfaction at the same time.

Track and benchmark carrier performance to optimize shipping spend
Reduce WISMO and minimize the customer impact of delivery disruptions
Automate claims and returns across markets to reduce support workload